TL; DR: Sunny HQ is on a mission to make WordPress site maintenance stress-free with comprehensive management, expert support, and blazing secure hosting configured for individual businesses. The company’s Smart Managed WordPress Hosting saves customers time, money, and headaches so they can focus on their core business missions. When it comes to customer care, Sunny HQ’s ultimate goal is to help customers get the most out of their sites while enjoying a hassle-free experience.
WordPress, which powers nearly 35% of today’s websites through open-source technology, is one of the world’s most popular platforms for building, customizing, and maintaining an online presence. Users across the globe love the content management system for its low cost, ease of use, flexibility, and extensive plugin availability, among other benefits.
But that doesn’t mean there’s no learning curve. In fact, when it comes to hosting, designing, securing, and optimizing a WordPress site, many business owners are completely in the dark.
“There’s this big misunderstanding in the marketplace where customers think if they host a WordPress site with a large company, such as GoDaddy, they’re getting an end-to-end experience where everything is taken care of — but that couldn’t be farther from the truth,” said Dylan Bost, Founder of Sunny HQ. “That’s no slam against GoDaddy, but it illustrates the public’s general perception.”
As a fully inclusive hosting company, Sunny HQ is on a mission to show such customers the light. Through its turnkey managed WordPress solutions, the company handles everything from hosting and maintenance to security, design, and optimization.
Sunny HQ’s tagline is “Where WP sites shine” — and that’s no understatement. The company’s primary goal, after all, is to help customers make the most of their sites in a worry-free environment. That means saving them time, money, and headaches so they can carve out time for what’s really important — their core business missions. (And maybe even a vacation now and then!)
Turnkey Support and Maintenance for the World’s Most Popular CMS
Sunny HQ, based in Raleigh, North Carolina, was founded by Dylan and Co-Founder John Henson in August 2016 after more than a decade of experience hosting hundreds of sites for clients of a marketing agency.
While web hosting and development has gradually become easier and less expensive over the years, Dylan said the complex nature of establishing and supporting a website has remained unchanged.
“At the end of the day, unless you’re running a web business, it doesn’t make sense for you to manage all of the details involved in maintaining a site,” he said. “It’s like wanting to run your own phone system when you don’t sell phones — you don’t need to learn everything about them, you just use them.”
Dylan told us Sunny HQ’s managed WordPress hosting plans, which are cheekily organized by SPF, are about as all-inclusive as you can get. The SPF 25 plan provides WordPress core updates, themes, plugins, security, support, and enterprise-grade hosting. For increased coverage, the SPF 50 and SPF 75 plans also include one hour of consultation or two hours of design and content support, respectively. With the SPF 90 plan, customers can slather on even more support — up to four hours’ worth.
For the ultimate protection — the zinc oxide of managed services — Sunny HQ’s SPF Infinity plan delivers a tailored program geared toward large enterprises with specific needs in terms of scalability, security, and reliability.
“From the beginning, we came out of the gate and said our hosting was all-inclusive — we didn’t care what state the site was in — if it ran on WordPress, we would try to take it on,” Dylan said. “And that’s still true today.”
Saving Customers Time, Money, and Technical Headaches
Dylan said that Sunny HQ’s white-glove service begins immediately after the company enters into an agreement with a new customer. “From day one, we migrate the website and move the DNS to our Cloudflare account to offer better security and speed,” he said. “Then we’re managing theme updates, WordPress core updates, security, and backups on a day-to-day basis.”
The Sunny HQ team has spent years polishing its WordPress hosting platform specifically to help customers avoid the hassles inherent in running a site that’s fast, scalable, and secure. This way, the company can ensure that the client experience is focused solely on entering and editing content.
And even then, customers have somewhere to turn in a pinch. “We don’t create content, but we are WordPress experts, so if they forget how to add something, change a date, or expire a post, they’ve got a trusted place to call.”
Sunny HQ assigns each customer to a dedicated account specialist to ensure the employee has detailed knowledge of the website, saving clients the time and frustration of explaining the same basic concepts each time they pick up the phone. That specialist also manages the site on a daily basis.
“Our representatives not only answer the phone and help you solve problems, but they maintain your site, review SEO analytics, and even check sales on your WooCommerce account to see if they have any ideas to throw your way,” Dylan said. “It’s about helping the customer make the most of their sites, rather than having them just sit there.”
Once customers experience the level of support Sunny HQ provides, Dylan said they understand that the associated price is quite affordable — and valuable. After all, even if a customer isn’t selling products or services online, a website is a direct reflection of the business.
A Long-Term Partner for Everything Under the Sun
Looking forward, Dylan told us that he focuses more on long-term goals than scoring quick and cheap short-term gains. As the most popular CMS in the world, WordPress isn’t going anywhere, leaving lots of room for the company to chart a bright future.
His vision for Sunny HQ involves taking the company’s existing end-to-end approach to the next level with high-touch monthly service plans that cover the entire website package.
“I think websites are going to continue to move to a single cost structure, where rather than a large capital outlay of $20,000, it’s much better to pay someone $400 or $500 a month to have the structure in place to take care of your needs on a continuous basis with no hidden costs,” he said. “From a business standpoint, that’s much easier to plan for.”
Sunny HQ is currently working with a local university that built a $150,000 website that requires substantial service and support. Given that the company is currently handling everything related to the website — and not just one element — it is able to get things done more efficiently, which saves the university both time and money.
“If we’re in a long-term partnership with them, we don’t need to make all of our money today,” he said. “We want the relationship to be a long-term win, financially and otherwise, for both of us.”