TL; DR: In 2002, siblings Kate and Nick Craig-Wood noticed a gap in the pricing and quality of the services of the day’s major hosting providers. They knew there was a better way to help businesses build online presence, so they rolled up their sleeves and started Memset. For the past 15 years, the company has been delivering first-rate dedicated and virtual hosting solutions to UK enterprises at prices scalable to their needs. Memset’s hands-on approach to customer care is centered on directly addressing the individual needs of its customers. And, because the host operates with a philosophy of integrity, openness, and hard work, businesses are finding Memset to be a valuable partner to help them power the online assets that drive their revenue.
The importance of keeping patient medical records accurate and safe cannot be overstated — lives are quite literally at stake. Bloomsbury Health Ltd. developed its referapatient® program to supply doctors with up-to-date information from health care professionals located in different geographic regions and speaking multiple languages.
Now used by more than 80 hospitals, referapatient® requires a secure and powerful cloud platform that ensures the safe and timely delivery of sensitive patient information. According to Bloomsbury Health’s Client Advisor, Graham Jeffries, the health care industry has seen a sharp increase in professionals seeking advice from other specialists.
“This level of communication cannot be sustained by phone or email,” Graham said. “Much of a trust’s exposure to litigation comes from poor documentation and communication regarding urgent and emergency referrals.”
To improve reliable uptime rates, speed of service, and ease of accessibility, the referapatient® team turned to UK hosting industry veteran Memset for a solution.
“Compliance with contemporary policy and legislation made it extremely important our datacenter provider remains up to date, and Memset solves those challenges,” Graham said. “National Health Service (NHS) organizations are encouraged to review the economy of scale and security virtualization brings.”
Since moving to Memset, referapatient® has reduced the time it takes to treat a patient by more than 50% after receiving specialist advice — a number that directly impacts a patient’s well-being. Since 2002, Memset has been helping organizations, like Bloomsbury Health, optimize their online applications through high-quality virtual and dedicated hosting solutions. Focused on providing cutting-edge web technologies, affordable rates, and personalized support, Memset is empowering UK enterprises to realize their business visions and grow revenue streams.
Built on a Foundation of Integrity, Openness, and Hard Work
Memset seeks to be the top hosting provider in the UK and promotes a company culture of openness, fairness, and hard work while outsmarting the competition. Memset was formed in 2002 by siblings Nick and Kate Craig-Wood at a time when hosting and site management was still very technical and less accessible to general business people.
“Kate and Nick were used to using the services of the time, and they weren’t really getting what they wanted from hosting solutions,” said Annalisa O’Rourke, Memset’s Deputy CEO. “In 2002, they decided to put all those things from their wish list into a company for themselves.”
Memset’s motto and goal soon became to “automate everything,” embracing new technologies with the spirit of helping others get what they’re missing from the competition. The company’s approach would appeal to the technologically challenged business crowd — and its need for user-friendly management tools — as well as the “geek” types who enthusiastically embraced the company culture of innovation.
Like many other low-cost hosts, Memset has built its reputation on open-source technology and dedicated in-house development and support, which is still led by Nick. With Nick’s extensive background in IT and Kate’s enthusiasm for technology, the duo developed their own cloud VPS virtualization technology.
And the technical support that Memset’s customers get comes directly from the developers.
“It was about offering high-quality, flexible, and scalable solutions that could be for SMEs in the larger market, but also making sure it was highly secure and fairly priced,” Annalisa said.
Memset’s direct involvement with and overall concern for client success highlight its driving principles of openness, fairness, and transparency, just as the Craig-Wood siblings envisioned.
Using a Personal Touch to Answer the Needs of Modern Businesses
Given Memset’s origin as a family company, it makes sense that Memset today continues to echo a strong sense of unity. Just like Nick and Kate Craig-Wood, Memset’s team is a tightly knit group of techie types united by a love for new technology and a passion for helping others succeed.
“We are keenly aware that, essentially, we are managing the backend of our customer’s company,” Annalisa said. “So it is critical that no matter the size of the customer you have the ability to receive hands-on service and facetime.”
To meet the mission-critical availability and security needs of its clients, Memset consults with businesses throughout every step in the hosting relationship, assuring clients that they are not alone in their pursuits.
Memset takes the time to sit down with its clients and discuss business needs directly. Communication lines are kept open, with Memset often taking the initiative to help customers before they ask for assistance. Memset boasts impressive response times to support requests, with 60 seconds per phone call, and email responses within a four-hour window.
“Customers don’t just get account management, they get to speak to heads of departments and key developers,” Annalisa said.
“They’ve managed to keep that family feel while still being geeky and enthusiastic,” Tom Owen, Head of Security at Memset, added. “Your account manager may actually only be two or three seats away from the system adminstrator dealing with your query or the Director of Technology.”
Custom Hosting Solutions That Drive Development for Tech-Savvy SMEs
Memset’s personal approach reflects on its founding principles regarding openness and client concern. With these in mind, Memset works hard toward its goal of maintaining high-quality service for SMEs combined with a family feel and affordable price tag.
All of Memset’s datacenters are highly secure and based in the UK, with the company becoming the country’s first certified Carbon Neutral hosting provider. Datacenter staff members undergo background checks, and Memset has gained many ISO certifications throughout its 15-year run.
“We take a quite interesting blended approach,” Tom said. “We’ve always been a very open-source-positive, build-it-and-they-will-come business — combining that open-source material with low-cost, off-the-shelf products in order to bring customers to the most efficient price point.”
To fit the needs of unique clients, Memset offers a wide range of fully customizable servers — from self-managed to fully managed. Memset controls the hardware aspects for self-managed server customers who enjoy many of the same benefits as those whose servers are fully managed. Cloud VPS packages are available in several tiers, with lower-tiered packages offering less bandwidth and fewer processor cores, and larger packages that boast up to 1,000 Mbps of bandwidth.
For businesses whose needs lie between multiple tiers, customization and individual upgrades are available at an additional cost.
“We work with medium-scale clients who might not have thousands of professional personnel on staff,” Tom said. “They’re very tech-savvy and have some really exciting product capabilities.”
In addition to traditional hosting packages, Memset offers networking and security services that have gained the trust of high-level clients, including government agencies. Memset offers domain name registration, load balancing, and SSL certification. And clients can arrange for managed backups, advanced firewalls, and vulnerability scanning and intrusion detection.
Managed server arrangements allow clients to focus on growing their business while Memset maintains their security. Memset’s Government Community Cloud is specifically built for the UK’s public sector and boasts impressive security and scalability.
Preaching the Value of a Consultative Approach to Security and Support
Memset highly favors a consultative approach to security and support — and with good reason. The company’s main appeal is its willingness to directly consult with clients on a personal level, taking unique business needs into account.
“We try to concentrate on what our customers actually need to run their business. We try to be those kinds of people that customers can actually come to and ask for advice and consultation,” Tom said. “We also try to go a bit above and beyond, expanding our core support module and making sure that the risk they have is something we can help them address.”
Memset was the passion project of a handful of technology enthusiasts who wanted to add something to the world of hosting. As a result, they created a company that works to build business relationships with clients in a personal, family-like manner.
“When I began with Memset, I was really interested in the fact that there was this family feel about the company,” Annalisa said. “And this culture translates directly to how we engage our customers. It’s very refreshing.”