With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. The company offers the full range of web hosting features, including a free Cloudflare CDN, cPanel with SSH access, and unlimited MySQL databases and bandwidth — not to mention prize-worthy customer support.
CEO Tenko Nikolov and CTO Ivo Tzenov, SiteGround Co-Founders, gave us the inside scoop on SiteGround's features and took us through the solutions they've engineered to enhance the user experience.
Customer service has long been the company's claim to fame, behind custom solutions built to make the hosting experience as stress-free as possible. SiteGround engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they've worked previously. The company wrote its own ticketing system, as well, which comprises an algorithm designed to select appropriate technical support representatives for specific tasks.
The end result is instant replies to phone calls and chats, and 10-minute responses to email tickets, all of which contributes to a 99.7% customer satisfaction rate.
For shared hosting, SiteGround conceived a one-of-a-kind server isolation system that prevents vulnerable servers from taking down entire networks. In place of VPS hosting, the company built its own cloud container platform, featuring thousands of containers and top-notch scalability and security. All SiteGround hosting service users benefit from a unique downtime prevention mechanism, which has helped SiteGround develop a reputation for stellar uptime rates: 99.996% annually and 99.999% monthly.
JustHost includes a lot of free extras that come with its one-size-fits-all shared hosting service, making them a solid, affordable option to power your online presence. The company's website is easy to use, just like its account and site management tools. The JustHost web administration panel, the industry standard cPanel, is designed in the same vein and makes site operation a breeze when compared to other hosts with more complicated interfaces.
Both beginners and experienced users will appreciate the ample storage space and unlimited bandwidth JustHost allocates to users, along with the unlimited data transfer and email accounts. The included domain name is also a perk everyone needs and can enjoy.
JustHost becomes one of the most affordable shared hosts in existence particularly if you sign up for a two- or three-year plan. For folks who are new to the hosting space, however, this term length can be daunting and hard to justify — fortunately, the company is one of a handful to offer a monthly term option, as well. JustHost also offers a relatively standard 30-day money-back guarantee and 24/7 customer support, positioning the brand among industry leaders.
Providing hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap web hosting perks — a free website builder and unlimited bandwidth — the company specializes in custom-built tools to deliver strong and positive user experiences.
Although SiteGround prices itself on the high-end of the shared hosting spectrum, the upgraded SSD-powered infrastructure and additional perks make its service well worth the investment. In addition to included SSL certificate, daily backups, and a content delivery network, SiteGround delivers a top-notch blend of speed and security.
SiteGround developed its own ticketing system and custom chat software, allowing you to chat with trusted and capable representatives with whom you've had success in the past. The software takes in about 1,500 chats on any given day. The website itself receives about 1 million visitors per month, with users coming for both tutorials and knowledgebase articles written and updated by the tech support team.
Once a month, SiteGround tests competitors' and its own support levels with dummy accounts, measuring response times, attitude, and effectiveness. If a competitor is doing something well, SiteGround's team takes note and tries to improve its own services.
A lot of freebies come along with JustHost, making the shared hosting brand a great value. The basic plan is very affordable, and the best deals are saved for those customers who sign up for multiple years.
Some of the nice features included on the base account are unlimited bandwidth, five email accounts, a free domain name registration, and a drag-and-drop site builder. As you upgrade to the company's larger, yet still affordable plans, you unlock unrestricted email, disk space, domains, and email inboxes.
JustHost also has a simple-to-use website builder. The custom-built solution may not be as robust as some of the other offerings you might find, but the platform's user-friendly interface serves beginners remarkably well. Users will find a ton of templates (400+) and support for ecommerce carts.
Finally, JustHost offers a 30-day money-back guarantee with all of its hosting plans, which should put some minds at ease about selecting a long-term contract and getting the best deal.
#8 out of 10 in Dedicated Hosting reviews
Looking for seemingly limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and Asia, SiteGround's dedicated servers offer extreme accessibility, scalability, and security.
If you're interested in dedicated hosting, you're probably not new to the web hosting community, as hosting on dedicated servers is designed for site owners faced with extremely high traffic volumes. These customers are therefore in need of a server dedicated to providing blazing-fast page load speeds and mega-scale bandwidth for mission-critical websites and applications.
With dedicated servers, the key points to consider before choosing a host are bandwidth limitations, speed, and processor performance, as well as RAM and storage options. To ensure your account is secure, you'll also want to look into data protection, downtime prevention, and of course, network size and overall security.
SiteGround starts you off with Intel Xeon E3 or E5 processors, with a minimum of four CPU cores and eight threads. Customers receive at least 16GB of DDR3 memory, 480GB of SSD storage, and 10TB of bandwidth.
SiteGround uses the latest hardware while keeping replacement parts on-site for every model used. To reward loyal customers, the company regularly updates hardware with seamless transitions and zero downtime. Overall, SiteGround averages 99.999% uptime each month and 99.996% annually.
In terms of security, SiteGround was the first to implement a unique server isolation mechanism that protects servers from becoming compromised by a single, vulnerable account. The downtime prevention software they developed detects and resolves the majority of server issues instantaneously, while most hosts take up to 40 minutes to detect, triage, and react to security breaches.
JustHost's modern hardware and multiple dedicated IP addresses are the centerpieces of the company's dedicated server offerings. Each machine is fully-managed with an enhanced cPanel, making JustHost a good choice for a first-time user's dedicated server. Experienced users who want to manage or configure all aspects of their servers, however, still have root access.
Instant provisioning is a greatly-appreciated and rare feature for dedicated servers, which can often take hours to configure and deploy. What's more, all storage comes with RAID-1 protection and available storage upgrades of up to 2TB.
JustHost is one of the rare companies to included dedicated servers in its 30-day money-back guarantee, providing uncertain customers a chance to check out the company's services and support without risk. Even better, customers can register a new domain name for free for one year.
Customers can reach JustHost's support teams around the clock through phone calls, chat messages, and email tickets. Those with dedicated servers have exclusive access to a dedicated team of server experts, making the company an excellent and affordable option for your first dedicated server.
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, the company created its very own cloud platform built from the ground up. Although the services are similar to a VPS, with shell access included, it's much more scalable.
The hefty price tag certainly jumps out at potential customers, however, making SiteGround's cloud product a major investment. The company's top-tier infrastructure and customer support certainly back up the cost, but the platform may not be the right step for first-time VPS customers looking to take a small step beyond shared hosting.
That said, SiteGround's managed cloud hosting includes thousands of containers and is much faster than most products you'll find on the market. A single cloud instance can be provisioned, up, and running in seconds.
The container platform behind the cloud hosting isn't the only in-house technology the company has up its hosting sleeve. Instead of using third-party programs, SiteGround developers write almost all of the platform's software themselves.
Among SiteGround's many custom solutions is a unique server isolation system that shields servers from falling victim to the vulnerability of single, corrupted accounts. SiteGround was the first to develop such a mechanism.
The company also created its own backup system, which runs daily backups in about an hour; a downtime prevention mechanism that has yielded stellar uptime rates; and its proprietary SuperCacher, which offers four caching options for optimum load times.
With each custom innovation that SiteGround has engineered, customers have reported being pleasantly surprised by how much the technology simplifies their hosting experience. SiteGround's cloud hosting service is no different. The company offer all the hit features they're known for, plus the added scalability and security that surpasses most VPS hosting providers. If you're ready to move beyond shared hosting, and want to do so with a king of customer service and tech solutions, look no further than SiteGround's cloud hosting.
JustHost is a mid-tier web host that has somewhat pricey VPS options, given the amount of processing power you get. With that said, the company's interface is extremely simple to navigate and offers cloud-driven scalability that is likely worth the investment.
We'd like to see faster solid-state drives included with the cloud infrastructure, but enhanced virtualization via OpenStack and KVM means resources are provisioned instantly. JustHost paves the way for customer growth and success with its cloud VPS platform.
First-time users who know they’ll need a VPS will be happy to have the familiar shared hosting staples like a cPanel control panel and free domain registration. Migrating to a larger server, should you need one, is also painless. Though JustHost doesn't provide huge CPU and RAM numbers, customers receive plenty of storage and bandwidth for most use cases.
#5 out of 10 in WordPress Hosting reviews
Want a hassle-free, WordPress-optimized hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then the company makes it simple for you to start rolling out content by offering an easy, automated WordPress installation and a unique and powerful WordPress Starter program that walks site owners through site setup.
The custom tool helps customers choose from professionally designed themes and add key functionalities likee a contact form, online store, portfolio, or other content. Selections are automatically installed on the site, delivering a fully-functional website in minutes — without any tech expertise required.
SiteGround's WordPress hosting also features automatic updates to the core and plugins, with built-in, multi-layer WordPress caching built-in, as well. Users can easily test and deploy changes to their site with single-click staging, and Git is available for version control.
SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves more than 90% of server issues instantly and automatically. Many competitors can take an average of five to 20 minutes to detect an issue, plus up to 20 minutes to react and resolve the exploit.
From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, the company offers popular perks you wouldn't get with other shared hosting providers. Get started with all of the awesome freebies and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your WordPress experience easier than ever.
Although JustHost doesn't have much in the way of WordPress-specific upgrades, site owners using the world's most popular content management system are still well served by the company's ample resources and reliable infrastructure.
JustHost starts users off with unlimited bandwidth, a free domain registration, and a one-click WordPress installation via the Mojo Marketplace script library. From there, site owners can add and install SiteLock security and an SSL certificate, along with a wide selection of ecommerce shopping carts.
As you build your brand, the company's free email accounts and marketing credits will help spread the word, all while the company's team of support agents are on standby to offer customer support and troubleshooting if any issues arise.
All in all, JustHost is a solid WordPress hosting option for beginners and small businesses testing the WordPress waters and looking for a speedy and secure place to scale.
#6 out of 10 in Website Builder Hosting reviews
Do you know you need to build a website but don't know where to begin? Well, SiteGround will give you not one, but two extremely popular and user-friendly options to create the online presence of your dream.
Plus, customers start off with unlimited email accounts, site traffic, and database storage options — all for free. Whether you're transferring a domain or want a relatively hands-off experience starting your very first site, you'll find helpful support at every turn.
SiteGround hosting includes easy installations for your choice of content management system, including WordPress, Joomla, Drupal, and Magento. The company's WordPress experts will even migrate your site for you — a seamless transition with zero downtime — or first-timers can benefit from their in-house setup wizard. Alternatively, SiteGround gives each customer access to the ultra-popular Weebly drag-and-drop site builder and hundreds of professional templates.
Once you're up and running, custom ticketing and chat systems have been engineered and implemented to provide you with pleasant and tech-savvy customer support 24 hours a day, seven days a week, 365 days a year.
SiteGround also conducts daily site backups, using an in-house system that can run backups in about an hour, compared to rival technologies that can take up to half a day to operate. Whether you're a hosting newbie or a site-building savant, you can trust SiteGround to provide you with a hosting and website-building combo that is simple to manage and pleasant to troubleshoot.
#10 out of 10 in Website Builder Hosting reviews
With JustHost, website building options are seamlessly built into the company's shared hosting service. While not as robust as a Weebly-based drag-and-drop system, JustHost's custom solution includes more than 400 templates, which should satisfy even the pickiest of users.
In addition to the site builder, you get all of the perks of the company's shared hosting plans, such as a free domain registration, unlimited email accounts, unlimited data transfer, ecommerce shopping carts, and cPanel, which is further contributes to usability. For business users, the included $150 in advertising credits will help get your new site welcomed exposure.
Aimed at the first-time user, JustHost is very intuitive to use. Bundling a free domain and the company's instant provisioning, JustHost gets you up and running and building your site in just minutes, without having to wait for the server to be configured for you.
Finally, JustHost offers fantastic 24/7 customer support that is very well known in the industry. The experts at JustHost will help you keep your site running if there are issues, and who better to answer your site builder questions than the developers and employees who created the platform.