With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. They offer the full... read more +
With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. They offer the full range of web hosting features, including a free Cloudflare CDN, cPanel with SSH access, and unlimited MySQL databases and bandwidth — not to mention their prize-worthy customer support.
We got a chance to sit down with both the CEO, Tenko Nikolov, and Founder of SiteGround, Ivo Tzenov, to discuss the technology behind some of their incredible innovations. They gave us the inside scoop on SiteGround's features, and took us through the solutions they've engineered to enhance the user experience.
What's SiteGround's strongest "pull" factor, you ask? Well, customer service has been their claim to fame, without a doubt. However, customers come to SiteGround for the support, only to be blown away by the custom solutions they've built to make the hosting experience as stress-free as possible.
SiteGround has engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they've worked previously. They've written their own ticketing system as well, which is comprised of an algorithm designed to select appropriate technical support representatives for specific tasks.
They've taken their preference for in-house software solutions for customer support and applied it to their entire business. "All of our infrastructure and all of our code beds are done internally," Tenko said.
For their shared hosting service, they've conceived a one-of-a-kind server isolation system that prevents vulnerable servers from taking down entire networks. In place of VPS hosting, they've built their own cloud container platform, featuring thousands of containers and top-notch scalability and security. All SiteGround hosting service users benefit from their unique downtime prevention mechanism, which has helped SiteGround develop their reputation for uptime rates: 99.996% annually and 99.999% monthly.
In the cases of caching and backups, customers have access to SiteGround's in-house SuperCacher, with a flexible range of options to meet any and all page load needs at optimum speeds. Their custom backup software improves upon technology off the shelf, which often takes up to a day to run. Instead, SiteGround customers receive daily backups from a system that only takes about an hour.
SiteGround is, without a doubt, an esteemed leader in customer service within the hosting industry. They've emphasized that commitment to quality with the unique, custom solutions they've built. On the development side, they devote a tremendous amount of time to UX testing, epitomizing their commitment to the user experience.read less -
WordPress, the #1 blogging platform and software that powers more than 26% of websites currently online, needs no introduction. The underlying software of WordPress.com, a browser-based website builder for... read more +
WordPress, the #1 blogging platform and software that powers more than 26% of websites currently online, needs no introduction. The underlying software of WordPress.com, a browser-based website builder for newbie site owners to stretch their website design wings, can be downloaded and installed for free via WordPress.org.
Many of the top hosting providers make the software even easier to access, however, by offering single-click installations for WordPress. WordPress hosting front-runner, InMotion Hosting will preinstall the platform for you at checkout.
Once the platform is successfully set up, site owners can begin browsing the theme marketplace, previewing site content before publishing to the web. Find the perfect theme, incorporate any plugins you'd like to extend your site's functionality, and begin drafting your first post! Whether you're building a blog or an online store — hosting on a shared server or your very own VPS — you can have a new WordPress site online in less than an hour. It only has to take a few minutes, but we're no stranger to perfectionism.
You'll have the support of the open-source community in your corner, as the WordPress core code is actively maintained by a team of all-star contributing developers. And just about any question you could imagine having has probably been asked and answered somewhere on the web. It's a long-standing, fast-growing family of fans, and we at HostingAdvice welcome you to team WordPress!
Whether you're looking for shared, cloud-based, or dedicated server WordPress hosting, we recommend InMotion. Throughout our review of the WordPress platform, we'll use InMotion's pricing, storage allowances, uptime rates, and support standards to illustrate the ease and excellence of building a website with WordPress and a WP-friendly host.read less -
Hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap... read more +
Hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap web hosting perks — free website builder and unlimited bandwidth — they specialize in the custom-built tools they bring to the table for technical and customer support.
SiteGround has developed their own ticketing system and custom chat software, allowing you to chat with trusted and capable representatives with whom you've had success in the past. Their custom software takes in around 1,500 chats on any given day. Their ticketing system uses an algorithm to assign tasks to the most appropriately qualified team member out of their dozen-or-so web developers.Their website itself receives about one million visitors per month, with users coming for both their tutorials and knowledge base articles written and updated by their tech support team.
"Everybody says we have 24/7/365 support," Tenko said. Once a month, SiteGround tests the support of a list of hosts, themselves included, with dummy accounts. They measure response times, politeness, responsiveness, et cetera, and if a competitor is really doing something well, SiteGround's team takes note and acts on that to improve their own services. “Quality is #1 for us, not the revenue or the numbers," Tenko told us.
For hosting users, SiteGround's interface and API are simple and intuitive. They have free automation-migration from popular hosting sources, so you can just input SSH data directly from your site. SiteGround makes it affordable and easy to get your website up and running, and their support crew doesn't leave your side at any point.read less -
WordPress hosting is incredibly cost-competitive. The software itself is free, and most shared hosts offer WordPress packages in the $2- to $5-per-month ballpark. It's easy to get started, as hosts will... read more +
WordPress hosting is incredibly cost-competitive. The software itself is free, and most shared hosts offer WordPress packages in the $2- to $5-per-month ballpark. It's easy to get started, as hosts will often offer single-click installations for WordPress, and then you can begin browsing the thousands of themes available in the Appearance section of the WordPress dashboard. Customize to your heart's desire, click "Publish," and voila! You've got yourself a self-hosted WordPress website.
Whether you're looking to build an online presence for your brick-and-mortar or a blog for your interior design musings, WordPress is the ideal space in which to spread your website-building wings. The additional free resources you'll have at your fingertips include plugins (add-on software that extends the functionality of the WordPress platform), eCommerce tools, and features to optimize your website for online search.
By partnering with a cheap shared hosting provider, you'll get more than shared space on a server. To remain cost-competitive, most hosts include additional freebies such as a complimentary domain name registration, unlimited storage and email, and a few hundred dollars' worth of paid search marketing credits.
InMotion Hosting does all of the above, which is one of the many reasons we recommend the host as a true value offering in WordPress hosting. Get started today and enjoy free SSD storage, one-click installations for other WordPress-compatible tools, and business-class hardware at an ultra-affordable monthly rate.read less -
Looking for limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and... read more +
Looking for limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and Asia, SiteGround's dedicated servers offer extreme accessibility, scalability, and security.
If you're interested in dedicated hosting, you're probably not new to the web hosting community, as hosting on dedicated servers is designed for site owners faced with extremely high traffic volumes (ie. not entry-level site owners or mom-and-pop shops looking to build a web presence). These customers are therefore in need of a server dedicated to providing blazing-fast page load speeds and mega-scale bandwidth for their very popular website, and their website alone.
With dedicated servers, the key points to consider before choosing a host are bandwidth limitations, speed and processor performance, as well as RAM and storage options. To ensure your account is secure, you'll also want to look into data protection, downtime prevention, and of course, network size and overall security.
SiteGround starts you off with Intel Xeon E3 or E5 processors, with a minimum of four CPU Cores and eight Threads. Depending on whether you choose the "Entry Server", "Power Server", or "Enterprise Server" Plans, you'll be given 4-16GB of DDR3 RAM, and 8-15MB of CPU Cache. Disk space ranges across the three plans, from 500GB of SATA II to four 500GB SATA IIIs with RAID 10 (all HDD). Best of all, all SiteGround dedicated hosting customers are alotted five terabytes of bandwidth.
On the hardware side of things, SiteGround uses the latest hardware, while keeping replacement parts on-site for every model used. Their Dedicated Server Operations Team puts a tremendous amount of resources into testing and tweaking hardware configurations for optimum server performance. To reward their loyal customers, hardware is regularly updated, with seamless transitions and zero downtime. Overall, SiteGround averages 99.999% uptime each month and 99.996% annually.
For software, SiteGround prides itself on using mostly in-house solutions and performing their own custom patches and bug fixes for products bought off the shelf, which are also always kept up-to-date. "We really obsess over doing everything ourselves, because we believe that’s the best way to do it,” Tenko said. Their customer service offerings, including their ticketing and chat systems, were developed in-house, and offer top-level support 24/7.
In terms of security, SiteGround was the first to implement a unique server isolation mechanism that protects servers from becoming compromised by a single, vulnerable account. They actively monitor and detect security exploits. The unique downtime prevention software they developed detects and resolves the majority of server issues instantaneously, while most hosts take up to 40 minutes to detect, triage, and react to security breeches.
For unmatched support, server resources, and technological innovation, you can't go wrong with choosing SiteGround as a dedicated server host. As Tenko put it best: “Quality is #1 for us, not the revenue or the numbers.”read less -
If you're a mid-sized to large-scale online business, or if security and compliance are of utmost concern, you may be considering a dedicated server for your hosting needs. Dedicated resources come at a... read more +
If you're a mid-sized to large-scale online business, or if security and compliance are of utmost concern, you may be considering a dedicated server for your hosting needs. Dedicated resources come at a premium, but leading WordPress host InMotion makes it worth your while.
Should you opt for one of InMotion's dedicated hosting plans for WordPress, the team will download and install the software for you. Begin writing your site from scratch or get a jumpstart on design with a professional-looking theme. Either way, the end result will be blazing-fast page load speeds backed by an always-on uptime guarantee (99.999%).
InMotion Hosting dedicated servers feature SSD storage, rebootless kernel updates, full root access, and around-the-clock server monitoring. Plans include plenty of RAM, IP addresses, storage, and processing power, so your WordPress site is equipped to scale alongside your business.
WordPress is a robust, comprehensive platform for designing, deploying, and maintaining an exquisite and performant online presence, and it has a loyal community of contributing developers and avid users to show for it. Follow the forums, confide in the WordPress Codex, and spend some time getting to know the nuances of this incredible interface. You won't be disappointed.read less -
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, they have their very own cloud platform that they built from the... read more +
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, they have their very own cloud platform that they built from the ground-up. It's similar to VPS, with shell access included, but it's much more scalable, according to Tenko.
Their managed cloud hosting includes thousands of containers and is much faster than most products you'll find on the market. A single cloud instance can be provisioned, up, and running in seconds, according to Tenko. "Unlike most of the container cloud platforms out there, it's completely secure," he said.
Tenko also told us they've done around 70 kernel patches to ensure security for their cloud hosting innovation. “We’re really obsessed with performance and security," he said, "and we really obsess over doing everything ourselves, because we believe that’s the best way to do it.”
When asked about the motivation behind crafting an in-house cloud platform rather than using a container product off the shelf, Tenko said, "there are a lot of reasons, but the main one is flexibility." It may require more groundwork in the beginning, but being able to dictate changes to the technology means that SiteGround stands out, providing an enhanced, faster, more-scalable service. "People feel that they're getting something custom," he said.
The container platform that their cloud hosting is built upon isn't the only in-house technology they've got up their hosting sleeve. Instead of using third-party software, the SiteGround team writes almost all of their software themselves.
Among SiteGround's many custom solutions is their unique server isolation system. The technology shields servers from falling victim to the vulnerability of single, corrupted accounts. SiteGround was the first in their field to develop such a mechanism.
SiteGround also created their own backup system, which runs daily backups in about an hour, a downtime prevention mechanism that has yielded stellar uptime rates, and their SuperCacher, which offers four caching options for optimum load times.
Lastly, but perhaps most importantly, SiteGround developed the software to build their very own chat system and ticketing system, which enable them to provide the ultimate customer support. Ivo told us, "customers come for the customer service, but they stay because of the technology."
With each custom innovation SiteGround has engineered, customers have reported being pleasantly surprised by how much the technology simplifies their hosting experience. SiteGround's cloud hosting service is no different. They offer all the hit features they're known for, plus the added scalability and security that surpasses most VPS hosting providers. If you're ready to move beyond shared hosting, and want to do so with a king of customer service and tech solutions, look no further than SiteGround's cloud hosting.read less -
Virtual private servers yield the utmost flexibility at a cost-effective price point. Some of the most performant and popular websites in the world are powered by VPS hosting, and the same can be said of... read more +
Virtual private servers yield the utmost flexibility at a cost-effective price point. Some of the most performant and popular websites in the world are powered by VPS hosting, and the same can be said of the WordPress platform. From the New York Post and Fortune.com to Spotify and Beyonce.com, millions of websites run on WordPress. HostingAdvice is backed by a virtual server and managed via the WordPress platform. It's a match made in hosting heaven.
For your VPS and cloud hosting needs, we recommend InMotion Hosting for WordPress. The company touts enterprise-grade hardware, and solid-state drives come standard, accelerating performance with up to 20x faster page loads. With your choice of datacenter locations, East or West Coast, InMotion delivers all the flexibility, performance, and security the VPS niche can offer.
Once your virtual server is provisioned and WordPress is installed, you can choose to write your HTML from scratch or take a head start with one of thousands of themes. Extend your site's functionality with plugins for eCommerce, page caching, comment moderation, and other essentials for a modern web presence.
Backed by an active, open-source developer community, the WordPress interface is easy to befriend, and just about any question you have about bugs or updates has probably been answered in the Codex or community forums.read less -
#5 out of 10 in WordPress Hosting reviews
Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site... read more +
Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then they make it simple for you to start rolling out content by offering easy, single-click installs for popular CMSs, including WordPress.
With SiteGround's WordPress hosting, you'll find features you would normally only have access to with managed (more cost, less control, compared to shared) WordPress hosting services. "Our WordPress product has several distinct characteristics that make it attractive to the end user," Ivo told us.
Users experience a seamless site transition with transferring conducted by SiteGround's WordPress experts, with a free template and template installation included as well. Sites experience no downtime during the transition, but that's no surprise given that SiteGround is reputed for an incredible 99.999% monthly uptime rate (99.996% annually!).
SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves over 90 percent of server issues instantly and automatically. With most competitors, it can take an average of 5-20 minutes to detect, plus up to 20 minutes to react to and resolve issues.
SiteGround's WordPress hosting also features autoupdates to the core and plugins, with WordPress caching built-in as well. Users can easily stage and deploy changes to their site, with SiteGround's single-click staging, and Git is available for version control. "Our customer feedback on these features has been extremely positive," Ivo said.
SiteGround's technical support and reliability is uncanny. In addition to downtime prevention, they've developed a server isolation system that prevents vulnerable servers from devastating entire networks; SiteGround was the first to innovate in such a way in the shared hosting space.
When their team of about 26 developers, designers, and DevOps gurus isn't writing and building premier solutions from scratch, or coming up with new tutorials and knowledge base articles for the SiteGround site, they're talking to customers directly.
On the customer support side of things, SiteGround hits the ball out of the park. Two innovations contribute to their unbeatable customer service: their ticketing/help desk and chat system. Both of these user-focused software solutions were custom-built in-house.
The ticketing system they designed uses an algorithm to select appropriate tech ops team members for specified jobs. Users can submit support ticket requests under an array of categories and can expect a reply in 10 minutes or less (usually less). The algorithm calculates based on skill level and specialty, assigning the most appropriately qualified developer to each job in the queue.
The custom chat system harnesses the relationships built in previous chat scenarios by allowing users to select team members they've previously worked with, rather than waiting on the next available agent. Customers can also preview profiles and rate representatives based on their experiences.
Tenko and Ivo took us through an impromptu demo of the chat system, revealing both the ease of use of the product and the genuine helpfulness and responsiveness of their Support Team members, who had no idea who they were chatting with at the time.
From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, they offer popular perks that you wouldn't necessarily get with other shared hosting providers. Get started with all of the awesome freebies, enjoy their helpful and polite team, and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your web experience easier than ever.read less -
Good news, website owners: The software that powers upward of 25% of websites is free and open for public enjoyment and customization! WordPress is ready for download at WordPress.org, and the team is... read more +
Good news, website owners: The software that powers upward of 25% of websites is free and open for public enjoyment and customization! WordPress is ready for download at WordPress.org, and the team is actively maintaining its core code. So long as you stay current with your WP software versions and install plugins with caution, the site-building possibilities and benefits of WordPress are seemingly endless.
It should come as no surprise that many of the web's most trusted hosts have zeroed in on the popularity of WordPress, offering single-click installations for the software and WordPress-specific optimizations for performance, security, and support.
Once you get up and running with a WordPress host, you can choose from thousands of free and paid themes — premade website templates that expedite your site design process, allowing you to skip to the content and customization. For a what-you-see-is-what-you-get (WYSIWYG) experience, we recommend installing BoldGrid, a site builder tool that layers on top of the WordPress platform to create a drag-and-drop site builder environment. InMotion will install BoldGrid for you at checkout as well, making WordPress setup a non-issue.
Incorporating additional plugins, apps, and scripts extends the robust functionality of the WordPress interface. From calendar widgets to page caching for performance, there's essentially a plugin for every WordPress need. Integrating payment processing tools, such as Shopify and PayPal, converts your traditional site into a transaction-ready virtual marketplace. Cultivate a following with commenting apps, like Disqus, and link your social media accounts. What's more, WordPress hosts often throw in free paid search advertising credits to help you kickstart your marketing efforts.
WordPress remains the most popular platform for building a beautiful online presence from scratch. It's relied on by hosting novices and seasoned developers alike, and we're confident the software, matched with InMotion Hosting hardware, will deliver everything you need to establish and grow your next website.read less -
#5 out of 9 in Website Builder Hosting reviews
Do you know you need to build a website, but don't know where to begin? Well, SiteGround will start you off with unlimited email accounts, site traffic, and database storage options — all for free. Those... read more +
Do you know you need to build a website, but don't know where to begin? Well, SiteGround will start you off with unlimited email accounts, site traffic, and database storage options — all for free. Those are just some of the essential starting perks.
From the beginning, you'll also experience unrivaled customer service, whether you're transferring a domain or want a relatively hands-off experience starting your very first site. Even web savants will love the support they receive from SiteGround.
SiteGround hosting includes easy installations for your choice of CMS, including WordPress, Joomla, Drupal, and Magento. Their WordPress experts will even migrate your site for you — a seamless transition with zero downtime — or first-timers can benefit from their in-house setup wizard.
Once you're up and running, if you run into any trouble, their custom ticketing and chat systems' software has been engineered and implemented to provide you with pleasant and tech-savvy customer support 24 hours a day, seven days a week, 365 days a year.
SiteGround offers tons of additional freebies and add-ons to make building your website with WordPress, Joomla, Drupal, or Magento intuitive and stress-free.
Other WordPress website-building perks you'll enjoy with SiteGround include staging options to easily test and deploy changes to your site. Their SuperCacher offers four different caching options, including those for static and dynamic content, for optimized page loading. You can also opt to have Git pre-installed, so you'll always have version control and revision history.
SiteGround also conducts daily site backups, using their own in-house system that can run backups in about an hour, compared to rival technologies that can take up to half a day to operate. For "GrowBig" and "GoGeek" Plan customers, up to 30 copies of these backups are available.
Tenko told us that customers "come for the customer service, but they stay for the technology." Whether you're a hosting newb or a site-building savant, you can trust SiteGround to provide you with a hosting and website-building combo that's simple to manage and pleasant to troubleshoot.read less -
While WordPress is technically blogging software, it's been called a website builder, a content management system, and even an eCommerce platform — basically, a website-building multitool. Because it's... read more +
While WordPress is technically blogging software, it's been called a website builder, a content management system, and even an eCommerce platform — basically, a website-building multitool. Because it's open-sourced, the core code can be adapted to meet virtually any website need, and the wealth of plugins and WP-friendly apps built by third-party developers makes this platform a go-to for website owners around the world.
For added site-building functionality, we recommend downloading and installing BoldGrid, which functions on top of the WP interface to act as a drag-and-drop content management system. This is especially useful for first-time site owners or nervous hosting newbies. Basically, BoldGrid takes away the one dig against WordPress, its semi-steep learning curve, by transforming the backend environment into a what-you-see-is-what-you-get (WYSIWYG) website editor. Best of all, both WordPress and BoldGrid are 100% free, and the InMotion Hosting team will set up the platforms for you at checkout.
Once WordPress is installed and configured, you can begin designing one of two ways: Upload your own HTML files and style sheets and continue customizing in the backend, or choose from a library of thousands of premade website themes. Paired with the abundance of plugins for extensibility, the WordPress interface brings utmost flexibility from a site construction and customization point of view.read less -