Web Hosting UK — How a Focus on Customer Satisfaction, Affordability, and High Performance Translates Into Big Returns for Site Owners

TL; DR: Web Hosting UK™ hit the scene in 2012 as the brainchild of technology enthusiast Adrian Smith. In a market crowded with stiff competition, Adrian sought to differentiate his company by offering a personalized and more affordable approach to web hosting. At Web Hosting UK, it’s all about delivering one-on-one support, turnkey hosting packages, and high uptime rates. As a result, SMEs and entrepreneurs across the UK have turned to the company to build web presence and widen revenue streams. We’re happy to recognize Web Hosting UK with our Developers’ Choice award for its dedication to customer service and high-performing web solutions.

To say developing a far-reaching web presence is an important contributor to the success of a startup or small business would be an understatement. Armed with mobile devices in their pockets and purses, consumers worldwide are increasingly searching for products and services online.

In fact, 1.6 billion people around the globe made at least one purchase online in 2017. And the web shopping trend is set to continue with eCommerce sales forecast to eclipse $4 trillion by 2021. As a result, businesses and entrepreneurs are lining up to grab their slice of the massive eCommerce pie.

Step #1 in setting up shop online is finding a hosting provider with affordable web packages built for SMEs. And a growing number of businesses and site owners in the UK are finding just that with Web Hosting UK™.

“We’ve been providing web hosting and domains since 2012, and I personally pride myself on affordable pricing and great support,” said Web Hosting UK Founder Adrian Smith. “Our customer reviews really tell the story.”

Today, more than 1,000 websites and upward of 300 domains are hosted with Web Hosting UK. Adrian noted that most people turn to the company for its comprehensive hosting plans, including WordPress, cPanel, cloud, and reseller packages. However, customers stay for the host’s personal touch.

The hosting industry as a whole has earned a reputation for providing less-than-stellar support. Most site owners have had the experience of submitting a support ticket into the ether and crossing their fingers that someone, somewhere will get back to them.

Adrian said that’s something he set out to help customers avoid when he created Web Hosting UK. From day one, the goal has always been to answer customer questions and solve issues quickly and with successfully.

“As a smaller provider, we’re able to provide a more one-to-one service,” he said. “I also manage several websites, so I can relate to our customers, build up a good rapport, and get to know them on a personal level.”

While Web Hosting UK doesn’t currently offer phone-based support, customers can connect with representatives via live chat on the company’s website. And an efficient support ticket system is available with fast and effective response rates.

“We wanted to give customers two different ways to get in contact,” Adrian said. “The goal is to quickly solve problems and help customers troubleshoot.”

In addition to its outstanding customer service, Web Hosting UK has also been making a name for itself through its robust hosting packages. The company’s solutions were built to fit the needs of a number of user types — from developers needing a quick and easy web hosting solution for clients to businesses looking to scale operations online.

“We currently provide cPanel, cloud, WordPress, and reseller hosting,” Adrian said. “But we will soon be expanding to offer affordable VPS packages based in the UK.”

The company’s WordPress packages include instant installations of the software, access to thousands of themes and plugins, and free SSL certificates. Web Hosting UK also offers free WordPress site migration for customers who are already running sites powered by the content management system.

For sites that have grown out of the basic shared hosting environment, Web Hosting UK’s cloud plans provide the resources necessary to handle large traffic spikes. And the host’s cPanel hosting solutions include a file manager backup, 100MB port, email management functionality, and a site publisher, among many other features.

Web Hosting UK’s packages also give site owners access to the Softaculous application manager, which delivers a marketplace of over 400 quick install applications. And the best part: They’re free.

Among the most downloaded apps are WordPress, AbanteCart, PrestaShop, Joomla, and phpBB. But there are applications that fit into a wide range of categories. Below is just a small sample of the types of solutions available in Softaculous:

The idea was to provide Web Hosting UK customers a central location to manage the applications that give them the best shot at success online. And, with the zero-dollar price tag and one-click installs, getting set up couldn’t be easier.

Considering the billions of consumers making purchases on the web each year, it’s integral that a business’s online touchpoints are always available to greet them. If a large eCommerce site goes down for just 30 minutes, thousands of dollars could be lost. And, worse, potential customers who are unable to access a site are unlikely to return.

Adrian told us Web Hosting UK solves unplanned downtime through its cloud-based infrastructure.

“We use cloud instances so our uptime is 100% unless we need to update anything,” Adrian said. “That’s why we offer a 99.99% uptime SLA.”

In addition to this high-percentage uptime guarantee, Web Hosting UK is able to deliver ultra-fast performance for UK customers because its servers are based in London. This proximity not only ensures optimal load times, but it also reassures site owners that their data is safe under the watch of a GDPR-compliant hosting provider.

For Adrian, the goal is to deliver turnkey, high-quality hosting services with a personalized touch. And Web Hosting UK is realizing that mission each day.