TL; DR: In the early 2000s, Bob Ruzinov saw that the hosting industry was missing vital services, including support and custom managed VPS solutions for businesses. That’s why he developed RoseHosting and LinuxHostSupport to provide clients with a well-rounded approach to maintaining their web presence. RoseHosting offers fast, safe, and secure managed Linux VPS options to help its clients easily scale. And LinuxHostSupport gives businesses robust support tools for their Linux servers hosted with any provider.
In the early days of web hosting, many individuals and companies focused on getting the space they needed to run their websites at the right price point. But gigabytes and monthly cost are only two aspects of a more complete strategy for running a site or an ecommerce business.
Speed, security, and support are just as vital to success. And that is something Bob Ruzinov found out early on in the hosting industry. Bob had plenty of experience with hosting providers, and he saw that most offered few benefits to customers who weren’t already tech-savvy.
That’s why Bob stepped in to develop the type of services he thought were lacking in the industry.
“When I launched Rose Web Services in 2001 on the outskirts of St. Louis, Missouri, the main objective was to provide a new hosting experience with a focus on quality and user-friendliness, primarily through our fully managed support team,” Bob said.
Both RoseHosting and LinuxHostSupport combine to fulfill Bob’s goal of offering a holistic hosting experience that can guide customers through the entire process — from domain names to server maintenance.
“Before we launched, web hosting and web support were clunky and limited experiences,” Bob said. “You often had to look for solutions yourself and figure out things as you go with minimal support from the hosting company. I wanted to change that by providing a simple, premium hosting experience where we put the customer before everything else.”
And that mission continues as both RoseHosting and LinuxHostSupport use feedback from customers to develop new services and add the advanced infrastructure businesses need to thrive.
RoseHosting Offers VPS Options and Managed Services
Linux servers are now well-known for their security, stability, and flexibility, and RoseHosting was the first in the world to offer commercial Linux VPS hosting services. And the company has added many options as the web hosting landscape has shifted over the years.
“The continuous evolution to faster servers and the transition from hard disk storage to solid-state storage was a drastic change in how servers were priced, advertised, and ordered,” Bob said. “The same shift happened when things moved to NVMe (Non-Volatile Memory Express) recently, although the general adoption in the industry is still very low.”
NVMe increases server performance by speeding up access to data. While it has applications in many industries, NVMe can be transformative for those dealing with data analytics or emerging technologies.
RoseHosting’s adoption of NVMe followed its forward-thinking approach to SSD hosting when it emerged.
“We always focus on providing the highest quality hosting services, which is why we were one of the first to offer full SSD hosting,” Bob said. “And now, NVMe is one of the fastest hosting options available. Our latest-generation high-end hardware ensures a consistently high performing experience for all of our customers.”
The right hardware is only half of the equation, though. RoseHosting completes its commitment to customers with support and a customized approach that puts their interests and needs first.
That personalization is important to Bob, who set out to differentiate his business through its connection with customers.
“We don’t treat our clients as numbers or statistics, but rather as human beings with their
unique wishes and expectations of our service,” Bob said. “They can focus on running their business and let our Linux experts run their servers.”
LinuxHostSupport provides that for RoseHosting customers, and it is included in every package sold by the host. But its support is also available as a standalone service to help any business running Linux servers — no matter where they’re hosted.
LinuxHostSupport Provides Linux Server Assistance for All Businesses
Bob understood early on that most hosting companies only provided one aspect of what individuals and businesses needed to be successful online. While RoseHosting is a holistic service that offers a well-rounded hosting experience, LinuxHostSupport delivers the missing piece of the puzzle for businesses hosted elsewhere.
If a company already has an established relationship with another hosting vendor, they can still leverage the expertise of LinuxHostSupport to keep their operations running smoothly.
“I have been in this industry for more than 20 years, and I have yet to see another hosting company with the same — or comparable — level of personalized technical support,” said Bob.
LinuxHostSupport has a variety of options for businesses, including its monthly server management plans — which range from basic to all-inclusive support. And for businesses that have rare but urgent support needs, LinuxHostSupport provides per-incident services that include server migration, SSL installation, and PCI and compliance audits.
It also provides more granular server management and support services, including setting up and configuring WordPress sites. And after sites are up and running, LinuxHostSupport takes care of updates, backups, security, and optimization.
More than 65 hosting companies leverage LinuxHostSupport to help their customers and its experts manage over 6,300 servers. Support experts are also available 24/7/365 to help ensure servers run at maximum efficiency and issues get immediate attention.
And RoseHosting customers have access to LinuxHostSupport at no extra cost, streamlining their workflow further and adding efficiencies that can positively impact their bottom line.
“Most of our hosting customers very quickly realize they do not need their own in-house server management team when the same is provided by our expert Linux admins free of charge,” said Bob. “Additionally, that arrangement can significantly increase their ROI.”
Developing Responsive Tools and Solutions Based on Customer Feedback
RoseHosting and LinuxHostSupport combine to create a safe, fast, and supportive foundation for businesses that enjoy the benefits of Linux servers. But both continue to research trends and develop features based on both emerging technologies and customer feedback.
“I’d say it’s split around 60% to 40% between client requests and industry trends. We always want to hear what our users need from our services, and we learn what matters most through our frequent contact with them,” Bob said. “Sometimes, we run customer surveys to help us understand what they expect and what changes they want. That, combined with our continuous monitoring of trends in web hosting, gives us an idea of what we need to focus on next.”
Bob said RoseHosting is currently developing features and services for its product line to provide businesses even more hosting flexibility. And LinuxHostSupport plans to continue offering the most robust Linux support entrepreneurs can find — no matter where their servers are located.
And while the company is always focused on the future, it also has a few significant developments coming soon.
“Stay tuned as we have some exciting news planned for the near future,” Bob said.