How FastComet’s Expansion Has Strengthened Its Cloud Hosting Solutions, Security, and Customer Service

How FastComet’s Expansion Has Strengthened Its Cloud Hosting Solutions, Security, and Customer Service

TL; DR: Over the last year, the SSD cloud hosting company FastComet has experienced tremendous growth. But instead of getting fat on success, the team has stayed lean, worked hard, and delivered additional benefits to customers. FastComet has recently added new features to its product offering, strengthened its security systems, and scaled up its customer service team. The past 12 months have been busy but exciting for FastComet, and users have taken note of its increasingly powerful hosting solutions.

Italian drummer Andrea Belfi plays with some of the best musicians in the world, including the multifaceted Nils Frahm and the art-rock arranger and sound artist Carla Bozulich. Andrea’s work has been praised by the media, with BBC 6 DJ Mary Anne Hobbs writing in The Guardian, “You have no concept of just how much a lone kettle drum can blow your mind until you’ve heard Andrea play one.”

But even the most successful musicians have a hard time turning their art into a living.

“I have no manager or booking agency, but I need to communicate with music lovers and promoters,” Andrea said, explaining why he launched his first website in 2001.

Photo of FastComet workers at an office

FastComet prides itself on delivering high-performance hosting to help entrepreneurs broadcast brands online.

Years later, when he needed a new hosting platform for his site, he chose FastComet to help him migrate his old website in a just a couple days. And, when he ran into a few problems along the way, he reached out to FastComet’s customer service team on chat.

“I started working on the new site during Christmas vacation, so I thought it was crazy when they answered me instantly! The technical support is simply great — and fast,” Andrea said.

Whether you’re a musician who wants to tell fans about upcoming performances or an entrepreneur who wants to add new products to an eCommerce store, you need a fast and dependable hosting solution. That’s why so many ambitious people like Andrea have come to trust FastComet, an SSD cloud hosting solution with 24/7 support.

FastComet offers a variety of powerful features, including daily backups, cPanel point-and-click account management, and free cloudflare CDN. In addition, it gives users a free domain, a fixed and surprise-free pricing plan, and a money-back guarantee. The company’s helpful tools and deals are why customers like Andrea are so happy with its service.

What’s New: Enhanced Features, Additional Locations, and Rebranding

Over the last few years, FastComet has undergone a rapid expansion. Its high-performance hosting and support has attracted customers from all over the world. This year, the FastComet team doubled down on that growth, adding a variety of new features, each one more powerful than the last.

“In this year’s first trimester, we announced a massive improvement to our cloud VPS plan,” said Elena Yovcheva-Tileva, who serves as Director of Marketing at FastComet.

The new VPS and dedicated server hosting packages came with SSD storage and 2 GB to 16 GB of RAM. The plan increased new and current users’ bandwidth to transfer more data without higher prices. And, just a month after upgrading the network capacity to 1,000 Mbps, they upgraded it yet again to 6,000 Mbps.

“Users who already had accounts just had to post a ticket with our technical support team, who then gave them free upgrades,” Elena said. “We’ve always had a commitment to innovation, and this new offering was a real game changer — it far surpassed average industry offerings.”

Graphic of FastComet's datacenters

FastComet now has eight datacenters across the globe to ensure greater connectivity and speed.

That’s not the only improvement the team made to their service. FastComet also migrated over 300 TB of data to a new combination of large capacity HDDs and ultra-fast NVMe drives that perform six times better than the company’s previous storage solution.

“In April, we made our backup points more secure, more efficient, and faster,” Elena said. “There’s nothing worse than the awful feeling you get when you accidentally delete your work, which is why we’ve offered automatic daily website backups since day one.”

To complement these features, FastComet has also expanded its reach by opening a new data center in Newark, New Jersey. While the company already had seven data centers, including one in Chicago and one in Dallas, it wanted to add a location that would give East Coast customers increased speed and better connectivity with other regions.

In the coming months, the FastComet team will continue to chase innovation and improved user experience.

“Right now, we’re planning a major rebranding and website redesign,” Elena said. “Soon, it will have a more modern, fresher look that aligns with our core values.”

Bolstering Security to Address Modern Digital Threats

In January of 2018, Intel reported two dangerous security vulnerabilities – Spectre and Meltdown. The issues affected passwords, private keys, and certificates, making a wide variety sensitive information vulnerable.

“Virtually all devices manufactured in the last 23 years are affected by one or both of these issues,” Elena said.

Photo of FastComet's Elena

Elena Yovcheva-Tileva, Director of Marketing for FastComet, told us how the company helps clients succeed.

FastComet didn’t sit on the news – the company acted on it. As soon as Spectre and Meltdown were announced, FastComet’s security and development teams started working with vendors to deploy updates and mitigate vulnerabilities. The teams performed multiple rounds of reboots, updating for Spectre variant 1 in January and rolling out a fix for Spectre variant 2 in early April.

While many hosting solutions provide tools with which to build and maintain websites, if those solutions don’t offer great security, they can leave customer websites exposed to viruses and other attacks.

That’s why FastComet works hard to develop and improve its security across the board. Over the last few months, the company has announced a number of new security enhancements.

For example, in April, FastComet debuted a two-factor identification tool. The company launched two additional security features just one month later. The first, Master Password, allows users to use one simple password to access all of their FastComet solutions while also giving that password more secure encryption. The second, a Contacts/Sub Accounts control, lets users give third parties access to their FastComet accounts without exposing sensitive information.

“We strive to improve our users’ account safety,” Elena said. “Our number one goal is to prevent all unauthorized access to personal information and hosting account files.”

The Challenge: Maintaining Responsive Customer Service While Scaling

Even the most experienced coder occasionally runs into issues when building and maintaining a complex website. But those with less tech experience are more likely to use FastComet’s customer service. And that’s why having a hard-working and responsive support team is so important to FastComet.

A perfect example of a customer who relied on FastComet’s customer service is Caitlin Ball. As holistic health coach and food blogger, she started a business to help women repair their broken relationship with food. She built Real Food First Community, which offers coaching and lessons to customers who want to eat healthy without giving up the good life.

But running a small business isn’t easy. When she discovered she was rarely able to contact her US-based hosting provider, she turned to FastComet.

Photo of the FastComet team at the WorldCamp Europe Conference in 2018

FastComet delivers the tools to make building and powering a site simple.

“I’m totally tech-unsavvy,” Caitlin said in a testimonial. “As soon as anything goes wrong or isn’t working right, I know I can easily get my site fixed with FastComet’s help. It’s refreshing because I didn’t feel this way in past years.”

Other entrepreneurial customers second her opinion. Ron Kelley, Chief Executive Officer of the award-winning IT company Papillion Tech, noted in an article how he appreciates that FastComet doesn’t have a queue system, and instead his company got an immediate response within five minutes for every support ticket. Don Strenczewilk, a retired software engineer who launched his own woodworking business, said that FastComet’s technical staff is very knowledgeable. And, of course, Andrea’s site migration was only so smooth because of the FastComet team.

While these users come from vastly different backgrounds and have different needs, they all agree on one thing — FastComet delivers.

Sean Garrity

Questions or Comments? Ask Sean!

Ask a question and Sean will respond to you. We strive to provide the best advice on the net and we are here to help you in any way we can.