Liquid Web Review Visit Liquid Web »

OVERALL RATING 4.8 / 5.0
★★★★★
Features 5.0 / 5.0
Ease of Use 4.7 / 5.0
Pricing 4.5 / 5.0
Reliability & Support 5.0 / 5.0
Customer Reviews 4 reviews
Alexandra Leslie

Hosting Expert:

Liquid Web's bread and butter is their managed hosting, which includes shared, virtual, cloud, and dedicated servers, as well as a new WordPress solution. While they're certainly not the cheapest, you'll get what you pay for in performance and Heroic Support®. If you want powerful innovations with premier experts on hand, you ought to consider Liquid Web.

Category Ratings

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Best Overall Rating

4.8
★★★★★

Price:

Setup Time:

Alexandra Leslie

Alexandra Leslie (HostingAdvice.com):

“We've gotten to know a few key members of the Liquid Web team personally, and let us tell you: the passion they put into just talking about their products hints that this is a company worth checking out. Liquid Web boasts supreme uptime, always-there-for-you support, and a constant commitment to building out more functionality for the customer (you folks are the whole reason we do this, right?). Upon deeper review, it seems the enthusiasm of the team translates into the technology's awesomeness.

Testing Out Their Performance First-Hand

We took the Liquid Web servers for a spin. Below you'll find a sampling of the results from testing Liquid Web's signature Storm® Platform. Using a basic MongoDB application in NodeJS, without caching, we experienced page load times nearly half those of other providers. See for yourself in the chart below.

Liquid Web vs. Other: Comparing Average Page Load Times (in milliseconds)
Dallas, TXNew York City, NYSan Jose, CA
Liquid Web402, 456, 440, 444388, 357542, 559, 530
Competitor648, 611, 679, 709604, 523754, 937, 899

It can't be said enough: MILLISECONDS MATTER, and Liquid Web clearly gets that. Needless to say, we were pretty impressed with these findings.

Liquid Web Manages Everything, So You Don't Worry

The beauty of Liquid Web as a hosting provider is that not only will they host your new website, but they'll take care of all of the behind-the-scenes logistics of running it.

Privately-Owned, US-Based, Fault-Resistant Network

Liquid Web has a redundantly-built, multi-tiered network with four datacenters based out of the US (plus one coming soon to Amsterdam). They take advantage of all the latest technologies on the market, but most uniquely, they own all of their hardware. By owning rather than leasing, they have more control over the options they can offer their clients.

Guarded By The Sonar Monitoring™ Team

Liquid Web's servers are heftily and proactively protected under the watchful guard of the Sonar Monitoring™ team. These folks are trained to constantly survey server statuses and notice issues before they affect you, resolving problems quickly and quietly; chances are you won't even realize these disaster prevention ninjas are at work.

Guided By The Heroic Support® Team

Should disaster strike or questions come up, you are never alone. Within minutes, you can be on the line with a highly trained Heroic Support® technician who will be well-equipped to walk you through any hosting dilemma. These team members were mentored by experts, many are now Red Hat certified, and all of them uphold the Heroic Promise to be totally transparent and there for you. The Liquid Web Best Effort Support policy means they'll try to help any way that they can, even if it requires work outside of their traditional services.

Fully-Managed Shared Hosting Solutions

Liquid Web has four main plans for shared web hosting, offering varying degrees of management for the servers (e.g., fully-managed versus self-managed). You pay a bit of a premium for managed hosting, but the peace of mind you get in exchange is priceless.

You Take Care of Your Business, They'll Take Care of the Rest

With Liquid Web taking over the infrastructure management, you're free to focus on what really matters: your content and/or your customers. Shared hosting users can easily install popular blogging software and eCommerce tools through the ever-popular and easy-to-use cPanel. Users get unlimited email accounts, secure access with SSH, and really fast page loads thanks to SSD storage.

Services Consistently Recommended By Customers

The hard-to-beat support that Liquid Web offers to their customers has been raved about by users, as evident by their consistently high NPSs (Net Promoter Score: the likelihood of a client recommending a product/service to a colleague). The devoted Heroic Support® team and equally reliable uptime rates, not to mention amazing, custom technologies, all work together to yield such customer praise (NPS of 68 in 2014).

State-of-the-Art VPS & Storm® Cloud Platform

Liquid Web's VPS hosting is arguably one of their most noteworthy services. Whether you want fully-, core-, or self-managed service, they offer all the flexibility and power you need.

Powerful SSDs with RAID Protection

SSD power comes standard on all Liquid Web VPS plans, which means less latency and more security with RAID protection. VPS users also get Liquid Web's in-house-built Storm® Firewall for added peace of mind.

Daily Billing & Easy Scaling

VPS users can easily scale up and down, create and deploy server instances, and only pay (even by the day) for what they use. With instant provisioning, API access, and real-time server monitoring, you should feel confident in a Liquid Web VPS.

NEW Managed WordPress Solution is Perfect for Personal or Professional Use

Individuals and mom-and-pop shops looking to build a site will probably at least consider WordPress at some point in their hosting shopping. Liquid Web has introduced a Managed WordPress Hosting solution, which includes all the technology and support Liquid Web is known for, plus SSL certificates for all users. The team will migrate your WordPress site to Liquid Web for free, then maintain automatic backups and updates to the core and plugins.

Popular & Performance-Focused Dedicated Servers

Liquid Web's dedicated servers offer more flexibility than traditional dedicated server resources, particularly with the innovation of their Storm® Dedicated Server.

Tons of Add-Ons to Strengthen Your Dedicated System

Liquid Web has 50+ developers behind the maintenance of their platforms, and that includes tons of optional extras for added security, speed, and storage. Dedicated users can opt to include firewalls, load balancers, a CDN, or Liquid Web's Guardian Backup service, among other Dedicated Add-Ons.

Storm® Dedicated: The Power You Need in a Flexible Cloud Environment

The Storm® Dedicated Server offers the concentrated power you'd expect from a traditional dedicated service with the added customization of a cloud-based environment. While traditional dedicated servers don't guarantee instant provisioning, SSDs, and automatic migrations, the Storm® Platform does.

Last Words on Liquid Web & Their Hosting Solutions

The bottom line is that if you're ready for the real deal in web hosting — high-powered hardware and a team you can count on — you should consider Liquid Web. Their highly reliable Heroic Support® team experts help make for highly available sites. They own their servers and have a team dedicated to building out new solutions that make their customers' lives easier and sites safer. Based on our experience, it's really no surprise that customers consistently vouch for Liquid Web managed hosting.”

  • Heroic Support® and fully-managed services make hosting easy
  • Sonar Monitoring™ team detects and treats issues before you even notice
  • Consistently recommended by customers to colleagues
  • Storm® Platform features cloud-level flexibility with custom Storm® Add-Ons
  • 100% uptime guarantee
  • Get started on Liquid Web now.
Money Back Guarantee
30 days (shared only)
Disk Space
5GB - 40GB SSD
Domain Name
2 - 5 Domains FREE
Hosting Plans

Cheap Rating

4.5
★★★★★

Price:

Setup Time:

Alexandra Leslie

Alexandra Leslie (HostingAdvice.com):

“While price might not be the #1 selling point for Liquid Web, performance and support certainly are, starting with their shared hosting services. This is a popular hosting option among hosting newcomers, who are often looking for lots of features and little cost, and Liquid Web greets them with open arms and full support.

The Value of Shared Hosting, Particularly for Newbies

Shared server hosting is the typical entry point for new site owners or mom-and-pop shops aspiring to build a web presence. Liquid Web's shared hosting solutions are going to include all that you'd expect from the popular and cheaper web hosts out there, with exceptional customer and technical support to back out the added cost.

Expert Web Hosting: 4 Plans

Liquid Web offers four packages in receding levels of user control (as part of their managed hosting services): Standard, Webmaster, Professional, and Semi-Dedicated.

Managed Shared Hosting Makes Site Building Easy

Liquid Web's specialty is managed hosting. Managed hosting means you don't have to worry about monitoring your site to ensure it's live and healthy. Whether you want technicians to take the reigns in full and leave you to your blogging bliss or you want to use cPanel to keep an eye on things knowing Heroic Support® has your back, Liquid Web has a shared server option that meets your needs. All you really have to worry about is the content; Liquid Web will manage the rest.

50 Developers Make More and More Functionality

Liquid Web has a large development team dedicated to building out functionalities of their dynamic, in-house technologies. Their mission is to listen to the needs and wants of the customers and create from there. The custom solutions and ever-lengthening list of add-ons keep Liquid Web performance steady and optimized. Their dedication to the technology bodes well in the eyes of fellow developers.

Heroic Support® & Sonar Monitoring™ Have Your Back

Liquid Web has a team of 300-sum-odd experienced technicians available for customer support 24/7. Meanwhile, their Sonar Monitoring™ team works tirelessly to ensure that your site is live and stable, so you don't have to worry.

A Heroic Promise to Take On Any Problem

Liquid Web's Heroic Promise guarantees total transparency — from pricing to troubleshooting — as they walk users through every stage of the hosting lifespan.

Many of the Heroic Support® experts are Red Hat certified system admins, all of them have been through rigorous training and a thorough mentoring program, and as a whole, the team is committed to tackling any and all user dilemmas. They'll try to help even if the issue extends beyond their traditional services.

Round-the-Clock Sonar Monitoring™ to Safeguard Your Network

Their crew of Sonar Monitoring™ support members monitor your site's server around the clock. They're trained to detect and rectify system issues, ideally before you even realize there's been a problem. This peace of mind is offered to all Liquid Web hosting users.

Final Word on the Value of Liquid Web Shared Hosting

Our last thoughts on Liquid Web shared hosting: if you want premium servers and prime-time support, you can't go wrong with Liquid Web. Their managed hosting is their strong suit, and that strength is evident in the experience and dedication of their Heroic Support® team members. While the cost isn't cheap, the peace of mind is priceless.”

  • Fully-managed servers with cPanel
  • SSD storage for added speed
  • Unlimited email accounts
  • Redundant backups conducted nightly
  • Heroic Support® team available 24/7
  • Get started on Liquid Web now.
Money Back Guarantee
30 days
Disk Space
5GB - 40GB SSD
Domain Name
2 - 5 Domains FREE
Hosting Plans

Dedicated Rating

4.8
★★★★★

Price:

Setup Time:

Alexandra Leslie

Alexandra Leslie (HostingAdvice.com):

“Liquid Web's strong suit is their managed dedicated server hosting. They own and operate three state-of-the-art datacenters in the US and have over 50 developers working tirelessly to build and maintain custom solutions for added performance and security.

Fully-, Core-, or Self-Managed — Plus Storm® Servers

Liquid Web offers single, dual, and quad processor servers with fully-, core-, or self-managed plans. All dedicated server customers reap the benefits and support of the Heroic Support® team and the 24/7 protection of the Sonar Monitoring™ team.

Redundantly-Built, Multi-Tiered Network

Featuring top-of-the-line Cisco equipment, the Liquid Web N+1 network is redundantly built to allow routing devices to quickly self-heal. They're designed to bounce back and correct system failures without interrupting the customer's connection. With the integration of premier providers, Level 3, Verizon, Comcast, Cogent, and Equinix, the Liquid Web network is optimized for rapid and fault-resistant performance.

Highly Available Sites with the Tech of 50+ Developers

Liquid Web boasted an incredible 99.995% uptime rate in 2014, a bragging right that's helped shape their reputation for performance. With the maintenance of 50+ developers, the Liquid Web infrastructure is engineered to evade and survive typical site disasters.

24/7 Proactive Protection from the Sonar Monitoring™ & Heroic Support® Teams

Should disaster strike, the Sonar Monitoring™ team is trained to catch the issue first, performing system-level health checks and patches 24/7, so they can hopefully have it handled before you're even aware of the situation. Meanwhile, the Heroic Support® team of 300+ experts is available anytime to help with any troubleshooting need.

Storm® Servers & Add-Ons

For the dev nerds out there, one of our favorite facets of Liquid Web as a hosting provider is the commitment to in-house-built technology. All of their team members' experience and expertise becomes very evident once you check out their custom Storm® Platform.

All the Power Plus All the Flexibility

If you're in need of dedicated resources, drawn to the customization of the Cloud, and know you need screaming fast performance, the Storm® Dedicated Server may be your solution. These custom server systems allow for cloud-like flexibility that traditional dedicated servers aren't capable of, like instant provisioning and automatic migrations.

Added Extras Make the Dedicated Cost a Done Deal

The Liquid Web development team is constantly coming up with new Storm® Add-Ons, like Load Balancers, Block Storage, Object Storage, and a VPN. Think you can't afford such full-featured and flexible hardware? Think again. With pricing starting around $110/month, the Storm® Platform is great for the cost-conscious dedicated server shopper.

Liquid Web Dedicated Servers in Review

If you want feature-rich dedicated resources and relentlessly reliable technical support, Liquid Web should be on your short list. They're known for strong managed service offerings, but the drawback to managed hosting is usually the cost. Liquid Web doesn't leave you hanging there though — in-house solutions like the Storm® Dedicated Server keep the cloud-level flexibility and performance up and the cost down.”

  • FREE incoming bandwidth
  • Custom configurations with SSDs and instant provisioning
  • Auto-migrations, plus 24/7 Sonar Monitoring™
  • Storm® Block/Object Storage and Load Balancer Add-Ons
  • Choice of operating system
  • Get started on Liquid Web now.
Money Back Guarantee
N/A
Disk Space
211GB - 1,775GB SSD
Domain Name
New or Transfer
Hosting Plans

VPS Rating

4.9
★★★★★

Price:

Setup Time:

Alexandra Leslie

Alexandra Leslie (HostingAdvice.com):

“It's no secret by now that Liquid Web is known for best-in-class technology and reliability that exceeds expectations (from uptime to technical support). Their VPSs embody that reputation to its fullest — including a new Managed WordPress product (Hop one tab over to the WordPress Review for more info on this awesome addition.).

Perks of a Managed VPS: Support Meets Reliability

They offer a high-powered VPS solution as well as their in-house-built, cloud-based Storm® Servers, all of which are backed by their popular SLAs (service-level agreements) promising high uptime rates and highly reliable help from the Heroic Support® experts.

Better Performance with Liquid Web Virtual Servers

With high-powered SSDs and, of course, the Heroic Support® team, the VPS platform shines among the managed services offered at Liquid Web. You'll pay a bit of a premium for managed hosting, but there's a reason customers rave about the Heroic Support®, incredible SLAs, and excellent uptime rates.

SSD Power & Fully-Managed Support

RAID-protected SSD storage comes standard for Liquid Web VPS users, which decreases latency and keeps your page loads fast and secure. They offer a range of management plans, as well as cPanel control and API access, so you get the perfect level of infrastructural management support for you and your site.

Cloud-Level Flexibility & Supreme Uptime

The Liquid Web VPS infrastructure was engineered with customer priorities in mind. These solutions are ideal for users that want cloud-like flexibility, such as billing by the day and custom configurations, but also seek the affordability of shared hosting. Customers can instantly provision and deploy their virtual server, easily upgrade, downgrade, clone, or resize, and only pay for the resources they use.

Award-Winning Heroic Support® & Sonar Monitoring™

Liquid Web's SLAs promise speedy response times and industry-leading performance. Their blazing fast and fault-resistant servers are backed by the round-the-clock attention of the Sonar Monitoring™ team.

Heroic Support® Team Helps Consistently Earn High Net Promoter Scores

Not only does the Heroic Promise ensure a Heroic Support® technician will get to you quickly, but their policy of Best Effort Support guarantees that they will attempt to help with any problem you encounter. That kind of customer support translates into customer loyalty, and it's a commitment that's rare and wonderful in this industry.

Sonar Monitoring™ Team Helps Yield Virtually No Downtime

In 2014 Liquid Web yielded an incredible uptime rate of 99.995%. With their wholly-owned hardware being watched over and maintained by highly-trained technicians, there's no reason to doubt their promise of virtually nonexistent downtime in the future.

All server statuses are watched around the clock by the Sonar Monitoring™ team, which is trained to detect system issues quickly, and ideally have problems resolved before a hiccup even shows up on your radar.

Storm® Platform, Private Cloud, & Add-Ons

In addition to a heroic army of support, Liquid Web has 50+ developers dedicated to the build-out and up-keep of custom solutions. A great example would be their Storm® Platform: an in-house innovation based on their top-of-the-line VPS infrastructure.

With automatic migrations and provisioning and easy scaling options, the Storm® Cloud Server offers all the SSD speed and custom functionality you want in an affordable, shared cloud environment. To give users even more options, Liquid Web developers are constantly working on new projects, including the latest Storm® Private Cloud functionality and their Block Storage, Object Storage, and VPN Storm® Add-Ons.

Liquid Web VPS in a Nutshell

If you want easy scaling, screaming fast speed, custom functionalities, and unparalleled support, look no further than Liquid Web for your VPS. They own all the hardware and have a rather large development team in their corner, so the technological possibilities are pretty much limitless. We'd recommend going with their custom Storm® Servers, which offer all the power, flexibility, and scaling options you'd require of a virtual or dedicated server with the affordability and ease of use of a shared hosting solution.”

  • Only pay for resources you use with daily billing and easy up/downgrades
  • 5TB of outgoing bandwidth and all incoming bandwidth FREE
  • API access and cPanel available
  • Instant provisioning and SSD speed
  • FREE Storm® Firewall and real-time server monitoring
  • Get started on Liquid Web now.
Money Back Guarantee
N/A
Disk Space
50GB - 300GB SSD
Domain Name
FREE (for 1st year)
Hosting Plans

WordPress Rating

4.8
★★★★★

Price:

Setup Time:

Alexandra Leslie

Alexandra Leslie (HostingAdvice.com):

“The latest addition to the Liquid Web hosting lineup is their Managed WordPress Hosting solution. This WordPress product was built based on the VPS infrastructure and is backed by the Heroic Support® that Liquid Web customers already love. The fully-managed support they offer rids site owners of the responsibility of maintaining core installs and updates, as well as monitoring the server infrastructure. You run your WordPress blog or business, Liquid Web will run the rest.

Best-In-Class Technology Meets User-Friendly WP

WordPress has become the go-to site builder and blogging platform for business owners and individuals everywhere. Its ease of use and low, low cost (none) is hard to match. This new WordPress product offered by Liquid Web takes that intuitiveness and goes one step further — offering the simplicity of the WordPress UI backed by Liquid Web's reputation for high-performance technology and fully-managed support.

The Hardware Advantage Over Other WordPress Hosts

Liquid Web Director of Marketing, Jason Grasshoff once told us, "The advantage over other managed WordPress hosts is we own the hardware."

Wholly-Owned, US-Based Datacenters

Liquid Web owns four US-centralized datacenters in Michigan and Arizona. Since the company owns the technology, the developers have full creative liberties and control when building out a new product like this WordPress solution. The network is geographically redundant and primed for steady and reliable disaster recovery.

Optimized with All the Latest Technologies

Since this new solution is built based upon Liquid Web's legacy VPS infrastructure, it had to be optimized with the top technologies on the market today. They use Pagespeed and Memcached to keep your WordPress webpages loading quickly, with MariaDB, PHP/HHVM, and Apache in the stack to keep performance at an all-time high.

Heroic Support® Available 24/7/365

The Managed WordPress Hosting wouldn't be Liquid Web without the Heroic Support® team. Give them a call anytime and you should be connected with a Red Hat certified system administrator. He or she will inevitably have extensive experience dealing with any question you might have, but even if you've got a problem that's not typically covered in their listed services, they'll try to help. The Liquid Web policy of Best Effort Support means they promise to attempt to solve any problem you throw their way.

Last Word on the New Managed WordPress Solution

WordPress is a favorite recommendation of ours for personal and professional websites alike. When you combine the flexibility and intuitiveness of WordPress with the best-in-class infrastructure and support of Liquid Web, you've got a match made in hosting heaven. Managed WordPress Hosting is going to give you all the performance and customization you want without the frustration. If you're thinking of building a WordPress site, you should consider letting Liquid Web help you do it.”

  • FREE migrations and 24/7 assistance from the Heroic Support® team
  • Globalsign® SSL certificates and command line access included
  • Automatic backups and updates to the WordPress core and plugins
  • Manage multiple WordPress sites easily with a single install
  • 100% uptime and the latest tech
  • Get started on Liquid Web now.
Money Back Guarantee
N/A
Disk Space
100GB - 300+GB SSD
Domain Name
New or Transfer
Hosting Plans
Alexandra Leslie

Alexandra Leslie (HostingAdvice.com): This rating is not available yet. We haven't evaluated Liquid Web for the "Website Builder" option yet as they do not currently offer this type of hosting service. We're always working to keep our reviews up-to-date so check back later!

Does Liquid Web already offer the "Website Builder" option? Let us know.

Features

(5.0 / 5.0)

Fully-, Core-, & Self-Managed Servers

  • Liquid Web offers three tiers of support: fully-managed with cPanel included, core-managed, and self-managed server control.
  • Their wholly-owned, US-based datacenters feature a fully-managed network infrastructure with a service-level agreement (SLA) of 100% uptime guaranteed.
  • All account holders are guaranteed responses to initial phone or live chat support requests in 59 seconds or less.

SSD Storm® Platform & Storm® Add-Ons

  • Liquid Web's Storm® Cloud Platform features scalable, high-speed, highly-available virtual and dedicated servers.
  • With instant provisioning, automatic migrations, and high-powered SSDs, Liquid Web Storm® Servers feature the ferocity of a dedicated system with the flexibility of the Cloud.
  • Now users can get Load Balancers, Object Storage, Block Storage, and a VPN as part of Liquid Web's Storm® Add-Ons.

Heroic Support® Available 24/7

  • Liquid Web has teams designated to help Windows and Linux users, and 125 of Liquid Web's 300-sum-odd Heroic Support® team members are Red Hat certified.
  • Call, live chat, or email for assistance anytime and you'll instantly be connected with a knowledgeable technician who's been through thorough training and mentoring.
  • Liquid Web makes their customers a Heroic Promise to offer total transparency through pricing, setup, and troubleshooting matters.

Sonar Monitoring™ and Reliability

  • The Liquid Web Sonar Monitoring™ team is specifically designated to monitor your system status 24/7 and spring into action before you even notice an incident.
  • Focused on early detection, proactive patches, and swift resolution, Sonar Monitoring™ is dedicated to optimizing your site's performance.
  • Not only will the team conduct migration assistance free of charge, but users receive notifications of any restoration processes done by the Sonar Monitoring™ team.

Ease of Use

(4.7 / 5.0)
Create, Deploy, & Resize Easily
Liquid Web Review
Wicked Fast Page Loads
Liquid Web Review
NEW Managed WordPress & cPanel
Liquid Web Review

The time it takes to get started with Liquid Web is truly short-lived; from account setup to server configuration only takes a matter of moments. In general, they make the process pretty intuitive. Whether you're setting up a custom cloud server with SSDs and a VPN and want to add block storage and load balancers or you want a hands-free WordPress hosting experience with cPanel control, Liquid Web makes it easy to get started.

To give the Liquid Web servers a test, we put out requests using a simple NodeJS/MongoDB app, without caching, using three different locations; the results showed combined page load times as much as 30 to 50 percent faster than those of competitors. Overall, our team found their servers to be pretty impressive, and if you need help getting started, the Heroic Support® team is only a click or call away.

Pricing

(4.5 / 5.0)

Managed Shared
"Standard" Plan

Managed Shared
"Webmaster" Plan

Managed Shared
"Professional" Plan

Liquid Web hosting is not for those looking for a run-of-the-mill, cheap shared hosting plan or a basic website builder. They offer premier hosting solutions featuring blazing fast servers (shared, virtual, and dedicated) with over-the-top support. Plus, they've got a slew of developers on hand actively building and maintaining in-house solutions and add-ons to offer their customers. Pricing is competitive, but you get what you pay for, which is a lot.

Reliability & Support

(5.0 / 5.0)

Liquid Web houses three privately-owned, US-central datacenters in Michigan and one in Arizona. They offer geo-redundancy and supreme disaster recovery support, along with some of the fastest response times reported in the industry. The Sonar Monitoring™ team surveys server statuses at all times and is trained and ready to detect, triage, and treat an issue before it even shows up on the site owner's radar.

As a result of their state-of-the-art technology and experienced technicians, Liquid Web boasts extremely high uptime rates (99.995% in 2014) and consistently high NPSs (Net Promoter Score of 68 in 2015). The expert support of the Heroic Support® technicians and the screaming fast hardware keep your Liquid Web site live and fast and your mind at ease.

Liquid Web's Guardian Backup services are available to provide continuous safeguarding, so your site data is protected, should disaster strike. You can also choose to store your most precious data in a highly-scalable and fault-tolerant Liquid Web Storage Area Network (SAN).

Liquid Web Includes

Redundantly-Built Network of US-Based Servers, 24/7/365 Heroic Support®, 100% Uptime, Online KB Tutorials, and Sonar Monitoring™, with Load Balancing, CDN, DDoS Defense, and Guardian Backup Available

Customer Reviews (4)

★★★★★

Review by John Young from WebHostingGeeks.com

I've been with LW for a little over a year now and wouldn't dream of switching to another company. I have 80+ sites hosted and there have been no severe outages that I can speak of. LW support is the BEST I'VE EVER SEEN. They are quick to respond and go out of their way to make sure all of my questions, concerns or problems are taken care of quickly and efficiently. I look forward to continue to grow with LiquidWeb for years to come.

★★★★★

Review by Dustin Walker from WebHostingJury.com

We have had a VPS plan with liquid-web for several years and the level of support and performance has been nothing short of excellent. We recommend them to all of our clients and they have been equally impressed with their response time.Their plans are slightly more costly if you evaluate on a resources vs price comparison but the time that I have had to deal with other such setups in the past with support and trying to plea my case allows me to confidently rate LW's pricing/value 5 out of 5. There are many support tickets that I have placed that I am confident other companies would either respond that it is my responsibility or charge extra to complete the task (such as adjustment to setup or addition of software.)My only concern is that they continue to offer the level of support and care as I have a lot of clients on their servers. When I worked in East Lansing I had a chance to tour their facility and it seems mixing consumer level hardware in would cause inefficiencies and possible long-term problems especially if under-staffed and they grow too fast. That said, I am far from a hosting expert and at this point have full confidence in their service and do not even consider other options when choosing a php/mysql host.I tend to use their online ticket system the most, no matter what time of the day the ticket is handled and resolved quickly. The few times I have used phone support I have little to no wait until I can talk to a technician that can resolve the problem.

★★★★★

Review by Stevie D. from WebHostingGeeks.com

Liquidweb might not be the cheapest hosting company around. But then USA based 1 minute response time for tech support is never going to be cheap. If you like 99% of the typical site owner who doesn't have a clue what they are doing OR really screw things up from time to time when you play in your server files or setting security settings, then you need Liquidweb. 1 minute tech support response time? Absolutely. The worst response time I have witnessed was 1 minute 13 seconds. Only once has the tech had to place me on hold to research a situation. And I have never been transferred. No more frustrating off shore incoherent conversations that result in the fear of your site being dumped off the interweb. Get Liquidweb for security, piece of mind and the best possible support.

★★★★★

Review by Christopher Morda from WhoIsHostingThis.com

I have had a dedicate server with Liquid Web for 3 1/2 years and a VPS plan with them for 2, as well as put a few clients on the shared single plan hosting and have had a great experience with them. I can't say that i've never run into problems but they have always gone above and beyond to help figure the issue with me. We recently moved from a plesk based dedicated server to a cpanel based and while we have gotten different quotes over the years for this they wound up doing the full migration and not charging us any thing for the work that they did.I do work with a number of clients and different servers and I really think that what sets them apart in my mind is their customer service. I have called them at least a handful of times when i've been having general problems on another host and stated that while I do have a number of accounts with them I have a more general question and they've always courteously helped me.

The Rundown

Alexandra Leslie

Alexandra Leslie

Hosting Expert:

To recap, here's the rundown on what Liquid Web has to offer

Without a doubt, Liquid Web should be a top contender if you want premier managed hosting services with exceptional customer support. Hosting your site with Liquid Web will gain you access to the knowledgeable Heroic Support® team, high-powered innovations like the Storm® Cloud Platform, and tireless efforts to maintain your site's availability. They boast a 99.995% uptime and a consistently high Net Promoter Score (NPS), or the likelihood of a client referring the services to a colleague. Overall, if you're ready for the real deal in web hosting, Liquid Web should be on your short list.

Liquid Web review

Overall Rating

4.8 / 5.0
★★★★★