|Features||5.0 / 5.0|
|Ease of Use||4.7 / 5.0|
|Pricing||4.5 / 5.0|
|Reliability & Support||5.0 / 5.0|
|Customer Reviews||4 reviews|
The time it takes to get started with Liquid Web is truly short-lived; from account setup to server configuration only takes a matter of moments. In general, they make the process pretty intuitive. Whether you're setting up a custom cloud server with SSDs and a VPN and want to add block storage and load balancers or you want a hands-free WordPress hosting experience with cPanel control, Liquid Web makes it easy to get started.
To give the Liquid Web servers a test, we put out requests using a simple NodeJS/MongoDB app, without caching, using three different locations; the results showed combined page load times as much as 30 to 50 percent faster than those of competitors. Overall, our team found their servers to be pretty impressive, and if you need help getting started, the Heroic Support® team is only a click or call away.
Liquid Web hosting is not for those looking for a run-of-the-mill, cheap shared server plan or a basic website builder. They offer premier hosting solutions featuring blazing fast servers (cloud, virtual, and dedicated) with over-the-top support. Plus, they've got a slew of developers on hand actively building and maintaining in-house solutions and add-ons to offer their customers. Pricing is competitive, but you get what you pay for, which is a lot.
Liquid Web houses three privately owned, US-central datacenters in Michigan and one in Arizona. They offer geo-redundancy and supreme disaster recovery support, along with some of the fastest response times reported in the industry. The Sonar Monitoring™ team surveys server statuses at all times and is trained and ready to detect, triage, and treat an issue before it even shows up on the site owner's radar.
As a result of their state-of-the-art technology and experienced technicians, Liquid Web boasts extremely high uptime rates (99.995% in 2014) and consistently high NPSs (Net Promoter Score of 68 in 2015). The expert support of the Heroic Support® technicians and the screaming fast hardware keep your Liquid Web site live and fast and your mind at ease.
Liquid Web's Guardian Backup services are available to provide continuous safeguarding, so your site data is protected, should disaster strike. You can also choose to store your most precious data in a highly scalable and fault-tolerant Liquid Web Storage Area Network (SAN).
Review by John Young from WebHostingGeeks.com
I've been with LW for a little over a year now and wouldn't dream of switching to another company. I have 80+ sites hosted and there have been no severe outages that I can speak of. LW support is the BEST I'VE EVER SEEN. They are quick to respond and go out of their way to make sure all of my questions, concerns or problems are taken care of quickly and efficiently. I look forward to continue to grow with LiquidWeb for years to come.
Review by Dustin Walker from WebHostingJury.com
We have had a VPS plan with liquid-web for several years and the level of support and performance has been nothing short of excellent. We recommend them to all of our clients and they have been equally impressed with their response time. Their plans are slightly more costly if you evaluate on a resources vs price comparison but the time that I have had to deal with other such setups in the past with support and trying to plea my case allows me to confidently rate LW's pricing/value 5 out of 5. There are many support tickets that I have placed that I am confident other companies would either respond that it is my responsibility or charge extra to complete the task (such as adjustment to setup or addition of software.) My only concern is that they continue to offer the level of support and care as I have a lot of clients on their servers. When I worked in East Lansing I had a chance to tour their facility and it seems mixing consumer level hardware in would cause inefficiencies and possible long-term problems especially if under-staffed and they grow too fast. That said, I am far from a hosting expert and at this point have full confidence in their service and do not even consider other options when choosing a php/mysql host. I tend to use their online ticket system the most, no matter what time of the day the ticket is handled and resolved quickly. The few times I have used phone support I have little to no wait until I can talk to a technician that can resolve the problem.
Review by Stevie D. from WebHostingGeeks.com
Liquidweb might not be the cheapest hosting company around. But then USA based 1 minute response time for tech support is never going to be cheap. If you like 99% of the typical site owner who doesn't have a clue what they are doing OR really screw things up from time to time when you play in your server files or setting security settings, then you need Liquidweb. 1 minute tech support response time? Absolutely. The worst response time I have witnessed was 1 minute 13 seconds. Only once has the tech had to place me on hold to research a situation. And I have never been transferred. No more frustrating off shore incoherent conversations that result in the fear of your site being dumped off the interweb. Get Liquidweb for security, piece of mind and the best possible support.
Review by Christopher Morda from WhoIsHostingThis.com
I have had a dedicate server with Liquid Web for 3 1/2 years and a VPS plan with them for 2, as well as put a few clients on the shared single plan hosting and have had a great experience with them. I can't say that i've never run into problems but they have always gone above and beyond to help figure the issue with me. We recently moved from a plesk based dedicated server to a cpanel based and while we have gotten different quotes over the years for this they wound up doing the full migration and not charging us any thing for the work that they did. I do work with a number of clients and different servers and I really think that what sets them apart in my mind is their customer service. I have called them at least a handful of times when i've been having general problems on another host and stated that while I do have a number of accounts with them I have a more general question and they've always courteously helped me.
Without a doubt, Liquid Web should be a top contender if you want premier managed hosting services with exceptional customer support. Hosting your site with Liquid Web will gain you access to the knowledgeable Heroic Support® team, high-powered innovations like the Storm® Cloud Platform, and tireless efforts to maintain your site's availability. They boast a 99.995% uptime and a consistently high Net Promoter Score (NPS), or the likelihood of a client referring the services to a colleague. Overall, if you're ready for the real deal in web hosting, Liquid Web should be on your short list.
Overall Rating4.8 / 5.0