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Studies
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By: Laura Bernheim
Editor: Lillian Castro
Reviewer: Cristian Lopez
| OVERALL RATING |
4.7
/ 5.0
★★★★★
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|---|---|
| Features | 4.8 / 5.0 |
| Ease of Use | 4.7 / 5.0 |
| Pricing | 4.6 / 5.0 |
| Reliability & Support | 4.9 / 5.0 |
| See Deals |
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By throwing the company's full weight into fostering its customers' success, Hivelocity has grown from a single rack of servers in a dingy basement to owning and operating more than 65,000 square feet of datacenters across the southeastern United States and Los Angeles. The Tampa-based hosting provider excels at deploying bare-metal dedicated servers while providing a multitude of performance, security, and management options that enable customers to craft the hosting environments best suited for their business needs.
In addition to dedicated servers, Hivelocity also provides colocation services and cloud hosting for thousands of customers in more than 130 countries. The company currently houses thousands of servers and has room for many more in datacenters geared for HIPAA and PCI compliance and holding SSAE-16 certifications. Clearly proud of its datacenter prowess, Hivelocity is one of a few hosts that offers virtual tours and publishes live-stream videos of company facilities.
We're suckers for tech-minded hosting teams who find a way to build and run their own infrastructure, and the technical expertise of Hivelocity's 65 employees is showcased by the incredible support and availability delivered to customers.
With engineers just a few steps away from customers' hardware at all hours of the day and night, Hivelocity averages a 15-minute response to tickets. As with most reputable hosts, support is available 24/7 through tickets, phone, and live chat. Hivelocity, however, shines at connecting customers directly to the knowledgeable people who can quickly address an issue, rather than routing requests through a variety of employees and offices.
Hivelocity already offers an impressive 99.999% network uptime service level agreement, placing the company in the upper echelon of reliable hosting environments. While other hosts tend to stick to the standard 99.9% uptime guarantees to give themselves more cushion or room to overdeliver, we love that Hivelocity still manages to overdeliver on an already impressive five-nines rate — three years in a row, from 2014 to 2016, the company delivered a magical 100% uptime availability. We see no reason to expect anything less from Hivelocity in the future.
"We haven't evaluated Hivelocity for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
"We haven't evaluated Hivelocity for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
"We haven't evaluated Hivelocity for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
Even though we really enjoyed using the 2011 edition of Hivelocity,'s customer portal, myVelocity, the company gave us a sneak peek of what's to come. The sleek, modern interface emphasizes simplicity without sacrificing functionality. Customers can seamlessly manage servers and account information, access and submit support requests, as well as monitor services and reboot servers remotely. Customers can view real-time data about bandwidth consumption, CPU temperature, voltage readings, and even how many rotations per minute the fans make.
Although some of the more novice hosting consumers might suffer from initial sticker shock, Hivelocity dedicated servers are priced comparably with many competitors in the upper echelon of hosting. The dedicated level of hosting always seems like a major investment, but Hivelocity includes a bevy of high-performance hardware and feature options that mostly justify the cost. Instead of simply finding the cheapest dedicated server solutions, enterprise-level customers will appreciate Hivelocity's reliability, flexibility, and experience.
However, we'd like to see a few more services — namely operating system updates and patches, cPanel or WHMCS licenses, and backups — included in the standard managed hosting features. The exclusions make Hivelocity's dedicated solutions a bit more bare-metal than we'd like at the price. We understand the need for custom configurations, of course, but add-ons can get expensive rather quickly.
It might be hard to imagine being able to overdeliver on a 99.999% network uptime guarantee, but that is exactly what Hivelocity has done the past three years. The company reached the pinnacle of 100% uptime in 2014, 2015, and 2016, in large part because of the company's expert on-site management of multiple datacenters.
Beyond the company's supreme reliability, Hivelocity excels with personal, on-site support. With around-the-clock service monitoring and engineers within feet of enterprise-grade servers at all hours, a response to issues happens within minutes. We appreciate the included managed services Hivelocity includes with dedicated servers, including free data migration, monitoring, remote and manual reboots, and up to four manual operating system reloads per month. However, our only gripe is how a few seemingly standard services are only included in the add-on managed support plan: performance optimization, operating system updates and patches, malware scanning, and the Softaculous library of more than 400 one-click installation scripts.
Laura Bernheim
Hosting Expert:
Behind a mission to provide top-notch user experiences through exceptional customer support, flawless reliability, and leading-edge innovation, Hivelocity delivers an impressive slate of services. The company, concentrating on dedicated servers and private clouds, offers rapid deployment and custom configurations while enhancing users' environments with tons of optional and proprietary services. With Hivelocity, customers can easily craft enterprise-grade architecture that delivers, stores, and protects content — all backed by a hard-to-beat network uptime guarantee and ultra-responsive, on-site support.
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Overall Rating
4.7 / 5.0
★★★★★
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