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We interview stakeholders from the world’s most innovative technology companies. From the rise of AI, cloud computing, virtualization, and, of course, web hosting.

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The Tech Industry's News Team

“Our news team has decades of experience interviewing the industry's leading innovators and reporting on the latest trends in web hosting.”

– Christina Lewis, Managing Editor

AI in Hosting Support Might Be Driving Customers Away

Jordan Sprogis

By: Jordan Sprogis

Jordan Sprogis

Jordan Sprogis, Contributing Expert

Jordan Sprogis is a creative writer and tech researcher who has been working on online content for the better part of a decade. She holds a bachelor's degree in professional writing from Western Connecticut State University and has devoted much of her career to crafting content for various web verticals, including CyberSpyder and The Echo. Since joining HostingAdvice, Jordan has combined her storytelling ability with her fascination for advancements in technology to pen over 200 articles geared toward industry pros and newcomers alike.

Lillian Castro

Editor: Lillian Castro

Lillian Castro

Lillian Castro, Senior Editor

Lillian brings more than 30 years of editing and journalism experience to our team. She has written and edited for major news organizations, including The Atlanta Journal-Constitution and the New York Times, and she previously served as an adjunct instructor at the University of Florida. Today, she edits HostingAdvice content for clarity, accuracy, and reader engagement.

Cristian Lopez

Reviewer: Cristian Lopez

Cristian Lopez

Cristian Lopez, Contributing Expert

Cristian Lopez uses his Business Marketing background from the University of Illinois at Chicago to create comfortable environments for customers, clients, and colleagues to share their thoughts and ideas openly. From interviewing tech leaders to conducting UX market research projects, Cristian knows the importance of storytelling — a key variable for innovation and inspiration. His goal at HostingAdvice is to wow readers on the ever-evolving nature of the tech industry and bring his audience the most reliable and exciting content on all things hosting.

AI in Hosting Support Is Booming — But It Might Be Driving Customers Away

According to Hostinger’s 2025 AI report, 42% of businesses currently use chatbots for customer engagement and predictive analytics. But as more hosting providers turn to... Read More »

Freshmarketer: How the Latest Cloud-Based Tool From Freshworks Helps Online Businesses and Websites Optimize Visitor Engagement

Freshmarketer Helps Businesses Optimize Customer Engagement

Famous for its flagship customer support software Freshdesk, which launched in 2010, Freshworks has since produced a wide range of cloud-based business... Read More »

GM Simon Yeoman Talks Fasthosts and How a Focus on Containerization is Revolutionizing Hosting and the Future of Conducting Business Online

Fasthosts & Why Containerization May be the Future of eBusiness

Founded in 1999, Fasthosts has a long history of delivering top-tier web hosting products as well as dedicated and cloud server solutions to customers... Read More »

Entrust Datacard Secures Highly Sensitive Transactions With Comprehensive SSL Certificate Solutions and Management Tools

Entrust Datacard Secures Web Presences With SSL Management Solutions

Behind a multi-faceted approach to security, Entrust Datacard provides secure transactions and identity management services to businesses, financial... Read More »

Yubico’s YubiKey — Hardware-Based Protection That Delivers Robust Security and Instant Multi-Factor Authentication With a Touch of a Finger

Yubico Delivers Multi-Factor Authentication With a Touch of a Finger

As news of data breaches and identity theft seems to hit the headlines daily, business and consumers are seeking better ways to keep their information... Read More »

For industry news, discussions, and more...

Hetzner Online's 20 Years of Affordable Hosting From Germany With Rich Dedicated Server Options and Expertly Designed Datacenters

Hetzner Online Brings Affordable Hosting and Expertise to Germany

By jump-starting the German hosting business in 1997, Hetzner Online has built a legacy of state-of-the-art, efficient datacenters and powerful... Read More »

ProProfs Tackles the Support Challenge That Burdens So Many Business Owners, Including Hosts, with Knowledge Management & Live Chat Software

ProProfs: Intelligent Knowledge Management & Support Chat Software

As a leading provider of online tools for compiling and testing knowledge, ProProfs constantly strives to impress customers with products that are easy... Read More »

Actual Tools: How Affordable Desktop Management Solutions, Such as Actual Window Manager, Enhance Production Environments for IT Pros

Actual Tools: Desktop Management Solutions to Help Boost Productivity

When Software Engineer Michael Tretyakov founded Actual Tools in 2001, his aim was to help Windows users increase productivity by enhancing their work... Read More »

DAA: Establishing Responsible Privacy Practices in Digital Advertising to Help Publishers Deliver More Engaging Ads

DAA — Establishing Privacy Practices in Digital Advertising

In 2009, the major US advertising trade associations joined together to establish a set of self-regulatory principles that balance consumer privacy... Read More »

Saba Software Helps Businesses Engage and Inspire Employees — How Tech Companies Benefit from a Cloud-Based Talent Management Platform

Saba Software: Talent Management to Optimize Employee Engagement

It’s long been known that a happy workforce leads to higher productivity and larger returns for businesses. And nowhere is this more apparent than in... Read More »

InMotion’s New Self-Managed VPS — Systems Manager Trey Faison on How the Solution Gives Tech-Savvy Users Increased Freedom and Security

InMotion’s Self-Managed VPS Gives Tech-Savvy Users More Freedom

Developers and advanced system admins — who InMotion Hosting Systems Manager Trey Faison calls “SysAdmins/WebDevs” — typically must choose between... Read More »

CEO Arturas Lazejevas Talks Cherry Servers and the Company’s Mission to Deliver Quality Dedicated Hosting and Exceptional Customer Experiences

Cherry Servers: Quality Dedicated Hosting & Hands-on Support

A self-professed accelerator of the Bare-Metal Revolution, Cherry Servers has been delivering highly customizable dedicated servers to businesses... Read More »

Vivio Technologies Parlays ColdFusion Expertise Into Powerful, Reliable, and Well-Supported Hosting for Savvy Developers

Vivio Parlays ColdFusion Expertise Into Powerful Hosting for Developers

Built by developers, for developers, Vivio Technologies grew out of two friends’ frustrations with finding expert hosting and knowledgeable support for... Read More »

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