With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. The company offers the full range of web hosting features, including a free Cloudflare CDN, cPanel with SSH access, and unlimited MySQL databases and bandwidth — not to mention prize-worthy customer support.
CEO Tenko Nikolov and CTO Ivo Tzenov, SiteGround Co-Founders, gave us the inside scoop on SiteGround's features and took us through the solutions they've engineered to enhance the user experience.
Customer service has long been the company's claim to fame, behind custom solutions built to make the hosting experience as stress-free as possible. SiteGround engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they've worked previously. The company wrote its own ticketing system, as well, which comprises an algorithm designed to select appropriate technical support representatives for specific tasks.
The end result is instant replies to phone calls and chats, and 10-minute responses to email tickets, all of which contributes to a 99.7% customer satisfaction rate.
For shared hosting, SiteGround conceived a one-of-a-kind server isolation system that prevents vulnerable servers from taking down entire networks. In place of VPS hosting, the company built its own cloud container platform, featuring thousands of containers and top-notch scalability and security. All SiteGround hosting service users benefit from a unique downtime prevention mechanism, which has helped SiteGround develop a reputation for stellar uptime rates: 99.996% annually and 99.999% monthly.
Offering a wider range of services than most — including shared, dedicated, VPS, and even WordPress-specific plans — InMotion Hosting features a great combination of industry-leading hardware, always-there support, and mass scalability for all hosting needs.
InMotion Hosting has nice SSD drives on its shared plans, which give an added speed boost to your site. The company's customer service and reputation are excellent in the shared space, though InMotion tends to be a bit higher priced than some competitors. If a little extra speed is worth a few dollars more a month, then InMotion is a good choice for you.
In testing InMotion servers and account backends ourselves, there are a few things InMotion does that we especially appreciate. First and foremost, we like to see free and automated backups included with each plan, as data security is vitally important. The company also offers zero-downtime site transfers, which makes switching to InMotion or between its hosting plans a breeze. Finally, multiple datacenters and the ability to choose which will house your site appeals to speed freaks like us.
Regardless of your hosting needs, InMotion seems to have your bases covered. If you value great hardware and support, all at a reasonable price, we highly recommend InMotion as your next host.
Providing hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap web hosting perks — a free website builder and unlimited bandwidth — the company specializes in custom-built tools to deliver strong and positive user experiences.
Although SiteGround prices itself on the high-end of the shared hosting spectrum, the upgraded SSD-powered infrastructure and additional perks make its service well worth the investment. In addition to included SSL certificate, daily backups, and a content delivery network, SiteGround delivers a top-notch blend of speed and security.
SiteGround developed its own ticketing system and custom chat software, allowing you to chat with trusted and capable representatives with whom you've had success in the past. The software takes in about 1,500 chats on any given day. The website itself receives about 1 million visitors per month, with users coming for both tutorials and knowledgebase articles written and updated by the tech support team.
Once a month, SiteGround tests competitors' and its own support levels with dummy accounts, measuring response times, attitude, and effectiveness. If a competitor is doing something well, SiteGround's team takes note and tries to improve its own services.
#7 out of 10 in Cheap Hosting reviews
InMotion Hosting offers an excellent business-class shared hosting plan. While carrying a higher price tag than some other cheap hosts, it has a very nice list of features to help justify the extra cost.
For the IT crowd in the audience, you’ll appreciate SSH access, as well as support for PHP, Ruby, Perl, Python, WP-CLI, and other popular languages. You’ll also appreciate the 20-times faster speed, which comes from all-SSD storage and your choice of datacenter locations. You needn’t worry about data security, as InMotion plans include automatic data backups.
For the rest of us, we can appreciate the convenience of the free website transfers and 24/7 US-based support. A free domain registration and WordPress website builder with eCommerce support are also appealing.
The overall package and business-class hardware make InMotion’s shared hosting a great choice for businesses or those looking for a little higher-end hardware. And, as one of the few remaining independently owned hosting providers left on the market, InMotion has taken every effort to remain cost-competitive.
#8 out of 10 in Dedicated Hosting reviews
Looking for seemingly limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and Asia, SiteGround's dedicated servers offer extreme accessibility, scalability, and security.
If you're interested in dedicated hosting, you're probably not new to the web hosting community, as hosting on dedicated servers is designed for site owners faced with extremely high traffic volumes. These customers are therefore in need of a server dedicated to providing blazing-fast page load speeds and mega-scale bandwidth for mission-critical websites and applications.
With dedicated servers, the key points to consider before choosing a host are bandwidth limitations, speed, and processor performance, as well as RAM and storage options. To ensure your account is secure, you'll also want to look into data protection, downtime prevention, and of course, network size and overall security.
SiteGround starts you off with Intel Xeon E3 or E5 processors, with a minimum of four CPU cores and eight threads. Customers receive at least 16GB of DDR3 memory, 480GB of SSD storage, and 10TB of bandwidth.
SiteGround uses the latest hardware while keeping replacement parts on-site for every model used. To reward loyal customers, the company regularly updates hardware with seamless transitions and zero downtime. Overall, SiteGround averages 99.999% uptime each month and 99.996% annually.
In terms of security, SiteGround was the first to implement a unique server isolation mechanism that protects servers from becoming compromised by a single, vulnerable account. The downtime prevention software they developed detects and resolves the majority of server issues instantaneously, while most hosts take up to 40 minutes to detect, triage, and react to security breaches.
#7 out of 10 in Dedicated Hosting reviews
InMotion Hosting offers amazingly fast and reliable dedicated hosting on market-leading hardware — making it an easy choice for anyone seeking a premium dedicated server host. From free SSDs to a fanatical support team, InMotion has all the bases covered for both small-scale and large-scale operations.
Unlike some hosts, InMotion gives SSH and root access to its servers. Each plan is fully managed and comes with between two and four hours of dedicated time with a system administrator, which is an excellent help in getting your site configured to meet your needs. Each server is also set up with free cPanel and WHM for easy management.
Plenty of CPU power, RAM, and storage come with each plan, as well as lots of dedicated IP addresses. Perhaps our favorite feature of InMotion is the company's zero-downtime, rebootless kernel updates, which are partially the reason for InMotion's superb 99.999% uptime.
InMotion has a 30-day money-back guarantee on their dedicated plans, which is fairly rare and just another reason you can’t go wrong selecting the company as your dedicated host.
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, the company created its very own cloud platform built from the ground up. Although the services are similar to a VPS, with shell access included, it's much more scalable.
The hefty price tag certainly jumps out at potential customers, however, making SiteGround's cloud product a major investment. The company's top-tier infrastructure and customer support certainly back up the cost, but the platform may not be the right step for first-time VPS customers looking to take a small step beyond shared hosting.
That said, SiteGround's managed cloud hosting includes thousands of containers and is much faster than most products you'll find on the market. A single cloud instance can be provisioned, up, and running in seconds.
The container platform behind the cloud hosting isn't the only in-house technology the company has up its hosting sleeve. Instead of using third-party programs, SiteGround developers write almost all of the platform's software themselves.
Among SiteGround's many custom solutions is a unique server isolation system that shields servers from falling victim to the vulnerability of single, corrupted accounts. SiteGround was the first to develop such a mechanism.
The company also created its own backup system, which runs daily backups in about an hour; a downtime prevention mechanism that has yielded stellar uptime rates; and its proprietary SuperCacher, which offers four caching options for optimum load times.
With each custom innovation that SiteGround has engineered, customers have reported being pleasantly surprised by how much the technology simplifies their hosting experience. SiteGround's cloud hosting service is no different. The company offer all the hit features they're known for, plus the added scalability and security that surpasses most VPS hosting providers. If you're ready to move beyond shared hosting, and want to do so with a king of customer service and tech solutions, look no further than SiteGround's cloud hosting.
#5 out of 10 in VPS Hosting reviews
Boasting market-leading VPS hardware, slick management software, and free SSD drives and backups, InMotion Hosting offers the most attractive VPS plans you'll find anywhere.
Each VPS plan comes with free SSD storage arranged in a RAID-6 array, which is incredibly fast and secure. Each of the company's plans also come with an awesome amount of RAM for the server cost, so the speed-to-dollar ratio is high with this host.
InMotion’s VPS packages run on the CentOS Linux operating system and all feature a license for cPanel and WHM, making it super easy to resell some unused server resources.
InMotion's reputation for uptime is second-to-none, with a solid track record as a large-scale VPS host and a friendly support team available at any time.
Lastly, InMotion has a 90-day money-back guarantee and offers a choice of datacenters, which are nice customer-centric features. The company's support is top-notch and available via chat, email, and phone. We highly recommend you check out InMotion if you are looking for a VPS with great hardware and reseller options at a low price.
#5 out of 10 in WordPress Hosting reviews
Want a hassle-free, WordPress-optimized hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then the company makes it simple for you to start rolling out content by offering an easy, automated WordPress installation and a unique and powerful WordPress Starter program that walks site owners through site setup.
The custom tool helps customers choose from professionally designed themes and add key functionalities likee a contact form, online store, portfolio, or other content. Selections are automatically installed on the site, delivering a fully-functional website in minutes — without any tech expertise required.
SiteGround's WordPress hosting also features automatic updates to the core and plugins, with built-in, multi-layer WordPress caching built-in, as well. Users can easily test and deploy changes to their site with single-click staging, and Git is available for version control.
SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves more than 90% of server issues instantly and automatically. Many competitors can take an average of five to 20 minutes to detect an issue, plus up to 20 minutes to react and resolve the exploit.
From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, the company offers popular perks you wouldn't get with other shared hosting providers. Get started with all of the awesome freebies and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your WordPress experience easier than ever.
#1 out of 10 in WordPress Hosting reviews
InMotion Hosting, long known for affordable and high-performance shared hosting options, entered the WordPress space with a solid option built upon the company's reputation for great support and reliability. Costing a small premium over other budget-minded options, InMotion does include some nice features to help justify that cost difference.
Build on an all-SSD infrastructure, the company's speeds are very good. We would have loved to see options like integrated staging included in order to help take full advantage of the nice, modern hardware, but ample server caching tools is still a good perk. The choice of datacenters (East or West) is nice, as well, as it allows you to target your local audience with better load times.
InMotion offers three different levels to its WordPress hosting offerings, which allows you to tailor the hosting to your needs or budget. For those needing eCommerce support, the company's middle or top offerings have you covered, while all three include InMotion's drag-and-drop BoldGrid page editor.
Each hosting package InMotion offers comes with a free domain, unlimited disk space, unlimited emails, and free data backups for data security. If you need it, each plan also has support for PHP, Ruby, Perl, and Python, and includes SSH access.
InMotion Hosting has made a name for itself on support and reliability. While not the cheapest of the budget WordPress hosts out there, the packages offered are solid in performance and feature sets.
#6 out of 10 in Website Builder Hosting reviews
Do you know you need to build a website but don't know where to begin? Well, SiteGround will give you not one, but two extremely popular and user-friendly options to create the online presence of your dream.
Plus, customers start off with unlimited email accounts, site traffic, and database storage options — all for free. Whether you're transferring a domain or want a relatively hands-off experience starting your very first site, you'll find helpful support at every turn.
SiteGround hosting includes easy installations for your choice of content management system, including WordPress, Joomla, Drupal, and Magento. The company's WordPress experts will even migrate your site for you — a seamless transition with zero downtime — or first-timers can benefit from their in-house setup wizard. Alternatively, SiteGround gives each customer access to the ultra-popular Weebly drag-and-drop site builder and hundreds of professional templates.
Once you're up and running, custom ticketing and chat systems have been engineered and implemented to provide you with pleasant and tech-savvy customer support 24 hours a day, seven days a week, 365 days a year.
SiteGround also conducts daily site backups, using an in-house system that can run backups in about an hour, compared to rival technologies that can take up to half a day to operate. Whether you're a hosting newbie or a site-building savant, you can trust SiteGround to provide you with a hosting and website-building combo that is simple to manage and pleasant to troubleshoot.
If you're aiming to build a dynamic, user-oriented website — an active blog, a photo gallery, an eCommerce store — check out InMotion Hosting. The InMotion team is extremely knowledgeable in the hosting industry, and they're attuned to the ever-evolving needs of the end-user — from the ultra-novice to the über-experienced. Evidence of the team's attention to user needs can be found in BoldGrid: the in-house-built website builder platform that was received so well by the market that InMotion decided to spin the web builder off into its own company.
BoldGrid functions on top of WordPress, bringing intuitiveness and ease of use to a content management environment notorious for bringing beginners frustration. With hundreds of templates and a nice WYSIWYG (What You See Is What You Get) editor, getting started with a new site is a fairly quick and easy process. You can play around with the plethora of site templates, preview the site that could soon be yours, and get a feel for which look most closely matches your intended design or brand. Ready to start selling online? Stress-free integration with PayPal, Authorize.net, and 2Checkout makes starting that online store a simple endeavor.
BoldGrid comes free on all of InMotion's shared hosting packages, which come with all the essential hosting goodies and some of the best support money can buy. Each plan offers powerful hardware, a free domain name, and free data backups — that last one being an extremely valuable feature. InMotion does have lengthy signup periods for their best deals, but they offer a 90-day money-back guarantee to help you feel confident that they are the right host for you.