With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. The company offers the full range of web hosting features, including a free Cloudflare CDN, cPanel with SSH access, and unlimited MySQL databases and bandwidth — not to mention prize-worthy customer support.
CEO Tenko Nikolov and CTO Ivo Tzenov, SiteGround Co-Founders, gave us the inside scoop on SiteGround's features and took us through the solutions they've engineered to enhance the user experience.
Customer service has long been the company's claim to fame, behind custom solutions built to make the hosting experience as stress-free as possible. SiteGround engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they've worked previously. The company wrote its own ticketing system, as well, which comprises an algorithm designed to select appropriate technical support representatives for specific tasks.
The end result is instant replies to phone calls and chats, and 10-minute responses to email tickets, all of which contributes to a 99.7% customer satisfaction rate.
For shared hosting, SiteGround conceived a one-of-a-kind server isolation system that prevents vulnerable servers from taking down entire networks. In place of VPS hosting, the company built its own cloud container platform, featuring thousands of containers and top-notch scalability and security. All SiteGround hosting service users benefit from a unique downtime prevention mechanism, which has helped SiteGround develop a reputation for stellar uptime rates: 99.996% annually and 99.999% monthly.
HostGator has been around for more than a decade and is well-respected for its large number of servers and consistent reliability. Known mostly as a shared hosting provider, HostGator still supplies decent dedicated and VPS options if you need your site to scale.
HostGator costs slightly more than some of the other budget-minded shared hosts, but that echoes the brand's reputation for strong infrastructure and helpful support. HostGator offers decent features in its basic shared hosting offerings, such as unlimited disk space, a nice control panel, and free website templates. Plus, you get the flexibility to add numerous add-ons for privacy, security, and productivity as you see fit.
Aimed primarily at the semi-technical user, HostGator's flexibility is its strong suit. Dedicated, VPS, and Windows hosting is available if that fits your needs, as well. Root access, SSH, and support for Ruby, Perl, Python, and other languages is available on all plans.
HostGator has nearly limitless options and control available for their servers, with the support and beginner-friendly tools that will appeal to the full range of customers.
Providing hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap web hosting perks — a free website builder and unlimited bandwidth — the company specializes in custom-built tools to deliver strong and positive user experiences.
Although SiteGround prices itself on the high-end of the shared hosting spectrum, the upgraded SSD-powered infrastructure and additional perks make its service well worth the investment. In addition to included SSL certificate, daily backups, and a content delivery network, SiteGround delivers a top-notch blend of speed and security.
SiteGround developed its own ticketing system and custom chat software, allowing you to chat with trusted and capable representatives with whom you've had success in the past. The software takes in about 1,500 chats on any given day. The website itself receives about 1 million visitors per month, with users coming for both tutorials and knowledgebase articles written and updated by the tech support team.
Once a month, SiteGround tests competitors' and its own support levels with dummy accounts, measuring response times, attitude, and effectiveness. If a competitor is doing something well, SiteGround's team takes note and tries to improve its own services.
#3 out of 10 in Cheap Hosting reviews
HostGator is a great compromise between performance and price. The company offers unlimited emails, MySQL databases, disk space, and bandwidth, plus one-click installs of popular open-source projects, in addition to a 99.9% uptime guarantee on its shared hosting plans.
HostGator’s price-to-performance perks also apply to its vast array of other hosting options, such as VPS, dedicated servers, and even reseller hosting. The company's many hosting options make HostGator a great choice for sites on the rise, in need of options for the future.
For those just getting started and looking for a good, cheap host, HostGator bundles some nice features that hosting newbies can appreciate. The company’s custom website builder comes with more than 4,500 drag-and-drop, mobile-friendly templates to help users launch their website, blog, or ecommerce store, while the familiar cPanel interface helps customers seamlessly manage domains, email, databases, and one-click software installations.
If you are looking for a solid web host, with a ton of flexibility, plenty of power, and great price points, you should consider making HostGator your web host of choice.
#8 out of 10 in Dedicated Hosting reviews
Looking for seemingly limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and Asia, SiteGround's dedicated servers offer extreme accessibility, scalability, and security.
If you're interested in dedicated hosting, you're probably not new to the web hosting community, as hosting on dedicated servers is designed for site owners faced with extremely high traffic volumes. These customers are therefore in need of a server dedicated to providing blazing-fast page load speeds and mega-scale bandwidth for mission-critical websites and applications.
With dedicated servers, the key points to consider before choosing a host are bandwidth limitations, speed, and processor performance, as well as RAM and storage options. To ensure your account is secure, you'll also want to look into data protection, downtime prevention, and of course, network size and overall security.
SiteGround starts you off with Intel Xeon E3 or E5 processors, with a minimum of four CPU cores and eight threads. Customers receive at least 16GB of DDR3 memory, 480GB of SSD storage, and 10TB of bandwidth.
SiteGround uses the latest hardware while keeping replacement parts on-site for every model used. To reward loyal customers, the company regularly updates hardware with seamless transitions and zero downtime. Overall, SiteGround averages 99.999% uptime each month and 99.996% annually.
In terms of security, SiteGround was the first to implement a unique server isolation mechanism that protects servers from becoming compromised by a single, vulnerable account. The downtime prevention software they developed detects and resolves the majority of server issues instantaneously, while most hosts take up to 40 minutes to detect, triage, and react to security breaches.
#6 out of 10 in Dedicated Hosting reviews
Founded in 2002, HostGator is one of the largest web hosts with a long lineage of dedicated server hosting. With updated hardware, including Intel Xeon Quad-core processors and a boatload of RAM, HostGator balances performance, quality of service, and competitive pricing.
As one of the few hosts to offer managed support and a Windows-based operating system, HostGator is an excellent fit for those seeking hassle-free ASP.NET support.
HostGator boasts a top-of-the-line, fully redundant network and datacenter, which dedicated hosting users should appreciate. The company also offers several unique IP addresses per dedicated server account.
Finally, HostGator has a fantastic support network and 24/7 customer service available via phone, chat, or email. Combining that support with plenty of power, HostGator is a very respectable choice for a dedicated server host.
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, the company created its very own cloud platform built from the ground up. Although the services are similar to a VPS, with shell access included, it's much more scalable.
The hefty price tag certainly jumps out at potential customers, however, making SiteGround's cloud product a major investment. The company's top-tier infrastructure and customer support certainly back up the cost, but the platform may not be the right step for first-time VPS customers looking to take a small step beyond shared hosting.
That said, SiteGround's managed cloud hosting includes thousands of containers and is much faster than most products you'll find on the market. A single cloud instance can be provisioned, up, and running in seconds.
The container platform behind the cloud hosting isn't the only in-house technology the company has up its hosting sleeve. Instead of using third-party programs, SiteGround developers write almost all of the platform's software themselves.
Among SiteGround's many custom solutions is a unique server isolation system that shields servers from falling victim to the vulnerability of single, corrupted accounts. SiteGround was the first to develop such a mechanism.
The company also created its own backup system, which runs daily backups in about an hour; a downtime prevention mechanism that has yielded stellar uptime rates; and its proprietary SuperCacher, which offers four caching options for optimum load times.
With each custom innovation that SiteGround has engineered, customers have reported being pleasantly surprised by how much the technology simplifies their hosting experience. SiteGround's cloud hosting service is no different. The company offer all the hit features they're known for, plus the added scalability and security that surpasses most VPS hosting providers. If you're ready to move beyond shared hosting, and want to do so with a king of customer service and tech solutions, look no further than SiteGround's cloud hosting.
#8 out of 10 in VPS Hosting reviews
HostGator has built a great reputation in the industry for its shared hosting options. The company's VPS solutions, with optional cPanel support, provide a nice and easy introduction to those who are new to VPS hosting and know their needs require more than a typical shared server.
Starting at low price points and boasting tons of support, HostGator makes transitioning to a VPS plan reasonable and doable. Each plan comes with two IP addresses and a bunch of storage, and recently expanded CPU and RAM offerings lend a ton of computing power.
HostGator’s strongest point comes from its state-of-the-art datacenter. Featuring a fully redundant network with no single point of failure and multiple bandwidth providers, uptime should almost never be a concern.
Founded in 2002, HostGator is one of the largest online web hosts. The company has more than 12,000 servers under management and award-winning support. If you are looking for a small VPS server or value the strength of a great network, give HostGator a shot.
#4 out of 10 in WordPress Hosting reviews
Want a hassle-free, WordPress-optimized hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then the company makes it simple for you to start rolling out content by offering an easy, automated WordPress installation and a unique and powerful WordPress Starter program that walks site owners through site setup.
The custom tool helps customers choose from professionally designed themes and add key functionalities likee a contact form, online store, portfolio, or other content. Selections are automatically installed on the site, delivering a fully-functional website in minutes — without any tech expertise required.
SiteGround's WordPress hosting also features automatic updates to the core and plugins, with built-in, multi-layer WordPress caching built-in, as well. Users can easily test and deploy changes to their site with single-click staging, and Git is available for version control.
SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves more than 90% of server issues instantly and automatically. Many competitors can take an average of five to 20 minutes to detect an issue, plus up to 20 minutes to react and resolve the exploit.
From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, the company offers popular perks you wouldn't get with other shared hosting providers. Get started with all of the awesome freebies and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your WordPress experience easier than ever.
#5 out of 10 in WordPress Hosting reviews
HostGator is great for all things shared hosting, and application-specific services — such as the classic one-click-install WordPress hosting — are no exception. The team recently updated its already clean and intuitive cPanel dashboard, wherein users can find a myriad of free apps and scripts to install, including WordPress. You could quite realistically have a WP-powered site up and running in as little as an afternoon.
As is the case with many of our favorite shared WordPress hosting providers, HostGator offers unlimited emails, databases, disk storage, and bandwidth. The one downfall is the lack of the popular free domain perk, but domain names are easy to obtain for around $10 to $15 bucks with any registrar. You can also select, register, and pay for a domain directly from the HostGator signup page.
If you're serious about your WordPress hosting, we recommend HostGator's new(er) managed WordPress platform, which is optimized for performance with cloud resources, multiple layers of caching tools, and a complimentary CDN. Managed WordPress plan subscribers enjoy up to 2.5x faster page load speeds for their website or blog. If you're running a business website, this is an excellent investment.
Once your site is designed and ready for promotion, HostGator helps you kickstart your online marketing efforts with $100 in paid advertising credits. Attract blog readers, potential clients, or online shoppers browsing Google search results.
We wish you the best of luck in your blog or online business hosting endeavors. WordPress is a known favorite in the space, and HostGator has established itself as a trusted partner well worthy of your consideration.
#6 out of 10 in Website Builder Hosting reviews
Do you know you need to build a website but don't know where to begin? Well, SiteGround will give you not one, but two extremely popular and user-friendly options to create the online presence of your dream.
Plus, customers start off with unlimited email accounts, site traffic, and database storage options — all for free. Whether you're transferring a domain or want a relatively hands-off experience starting your very first site, you'll find helpful support at every turn.
SiteGround hosting includes easy installations for your choice of content management system, including WordPress, Joomla, Drupal, and Magento. The company's WordPress experts will even migrate your site for you — a seamless transition with zero downtime — or first-timers can benefit from their in-house setup wizard. Alternatively, SiteGround gives each customer access to the ultra-popular Weebly drag-and-drop site builder and hundreds of professional templates.
Once you're up and running, custom ticketing and chat systems have been engineered and implemented to provide you with pleasant and tech-savvy customer support 24 hours a day, seven days a week, 365 days a year.
SiteGround also conducts daily site backups, using an in-house system that can run backups in about an hour, compared to rival technologies that can take up to half a day to operate. Whether you're a hosting newbie or a site-building savant, you can trust SiteGround to provide you with a hosting and website-building combo that is simple to manage and pleasant to troubleshoot.
#3 out of 10 in Website Builder Hosting reviews
Setting itself apart from the scores of competitors that rely on white-labeled website builder solutions, HostGator spent the time to painstakingly craft its own platform. Gator provides a frustration-free experience that pairs the simplicity of drag-and-drop design with the company’s powerful and respected web hosting services.
Signing up is a breeze, and HostGator gives customers an option to add a suite of social media marketing tools. Users are quickly ushered into a gallery of more than 200 modern, mobile-responsive, and visually impressive templates that can be sorted by categories like beauty and fashion, music and entertainment, real estate, business consultant, portfolios, and others. Gator covers blogs and ecommerce stores, even coming with a free domain name and SSL certificate.
Once you choose your basic look, Gator ushers you through a 15-second tour to show you the basic features of the editor — and it’s all you need. Clicking on any element opens a menu that gives you options to change styles, whether it’s a section’s complete design or something simple like font or color.
We especially appreciate how Gator’s drag-and-drop interface gives users pixel-perfect control while still suggesting guides and grids for appropriate spacing. Throughout the customization and design phase, users can seamlessly switch between desktop and mobile views to understand how your site will appear to all visitors.
Adding a blog or ecommerce store takes just a click. We wish Gator would suggest a select few designs that matched the current site’s template instead of the dozen or so options that reflect a wide range of categories, but we were impressed that the in-depth previews covered both the blog page and individual posts, for instance.
All in all, HostGator can be incredibly proud of its proprietary site builder — and customers can sit back and enjoy the confidence in having such a well-rounded tool at their design disposal.