With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. They offer the full... read more +
With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. They offer the full range of web hosting features, including a free Cloudflare CDN, cPanel with SSH access, and unlimited MySQL databases and bandwidth — not to mention their prize-worthy customer support.
We got a chance to sit down with both the CEO, Tenko Nikolov, and Founder of SiteGround, Ivo Tzenov, to discuss the technology behind some of their incredible innovations. They gave us the inside scoop on SiteGround's features, and took us through the solutions they've engineered to enhance the user experience.
What's SiteGround's strongest "pull" factor, you ask? Well, customer service has been their claim to fame, without a doubt. However, customers come to SiteGround for the support, only to be blown away by the custom solutions they've built to make the hosting experience as stress-free as possible.
SiteGround has engineered an in-house chat software that allows users to select and rate thoroughly vetted customer service agents with whom they've worked previously. They've written their own ticketing system as well, which is comprised of an algorithm designed to select appropriate technical support representatives for specific tasks.
They've taken their preference for in-house software solutions for customer support and applied it to their entire business. "All of our infrastructure and all of our code beds are done internally," Tenko said.
For their shared hosting service, they've conceived a one-of-a-kind server isolation system that prevents vulnerable servers from taking down entire networks. In place of VPS hosting, they've built their own cloud container platform, featuring thousands of containers and top-notch scalability and security. All SiteGround hosting service users benefit from their unique downtime prevention mechanism, which has helped SiteGround develop their reputation for uptime rates: 99.996% annually and 99.999% monthly.
In the cases of caching and backups, customers have access to SiteGround's in-house SuperCacher, with a flexible range of options to meet any and all page load needs at optimum speeds. Their custom backup software improves upon technology off the shelf, which often takes up to a day to run. Instead, SiteGround customers receive daily backups from a system that only takes about an hour.
SiteGround is, without a doubt, an esteemed leader in customer service within the hosting industry. They've emphasized that commitment to quality with the unique, custom solutions they've built. On the development side, they devote a tremendous amount of time to UX testing, epitomizing their commitment to the user experience.read less -
Bluehost has long been a favorite of mine in the shared and WordPress hosting spaces. The company adheres to modern standards for hardware, and its customer support is fantastic. Bluehost’s shared server... read more +
Bluehost has long been a favorite of mine in the shared and WordPress hosting spaces. The company adheres to modern standards for hardware, and its customer support is fantastic. Bluehost’s shared server options will accommodate the vast majority of customers' hosting needs for a web presence. Once you outgrow the traffic allowances of shared web hosting, however, Bluehost excels in the VPS and dedicated hosting niches, too.
What makes Bluehost packages most appealing is the company's reputation for affordability and usability, which both web novices and veterans can appreciate. Added incentives, such as free domains, marketing credits, and unlimited emails, make this provider a bang-for-the-buck favorite throughout the hosting community.
For those just getting started, perhaps on their first website, we’d like to point out that Bluehost has revamped its user experience — beefing up the user-friendliness factor significantly in recent years. Users will find the dashboard and overall customer experience to be welcoming — about as non-daunting for newcomers as web hosting gets. If you’re looking for WordPress hosting specifically, whether on a shared, virtual, or dedicated server, you’ve come to the right host. Bluehost is one of the few providers endorsed by the WordPress Core team. Install the popular blogging platform in a single click via the control panel, or have the company's managed services team take care of it for you.
As previously mentioned, Bluehost also tops the charts in server hosting — offering fantastic performance at competitive prices. With two to four cores and guaranteed resources, your virtual or dedicated server will be performant, powerful, and online virtually 24/7. The Bluehost team leverages industry-leading open-source technologies, such as KVM and OpenStack, to eke out as much performance as possible, leaving you with the utmost flexibility and reliability. Sold? VPS and dedicated plans include instant provisioning because waiting for your server is so 2000s.read less -
Hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap... read more +
Hosting with the perfect balance of technological innovation and superior customer support, SiteGround offers a range of affordable hosting services to meet your needs. In addition to the expected cheap web hosting perks — free website builder and unlimited bandwidth — they specialize in the custom-built tools they bring to the table for technical and customer support.
SiteGround has developed their own ticketing system and custom chat software, allowing you to chat with trusted and capable representatives with whom you've had success in the past. Their custom software takes in around 1,500 chats on any given day. Their ticketing system uses an algorithm to assign tasks to the most appropriately qualified team member out of their dozen-or-so web developers.Their website itself receives about one million visitors per month, with users coming for both their tutorials and knowledge base articles written and updated by their tech support team.
"Everybody says we have 24/7/365 support," Tenko said. Once a month, SiteGround tests the support of a list of hosts, themselves included, with dummy accounts. They measure response times, politeness, responsiveness, et cetera, and if a competitor is really doing something well, SiteGround's team takes note and acts on that to improve their own services. “Quality is #1 for us, not the revenue or the numbers," Tenko told us.
For hosting users, SiteGround's interface and API are simple and intuitive. They have free automation-migration from popular hosting sources, so you can just input SSH data directly from your site. SiteGround makes it affordable and easy to get your website up and running, and their support crew doesn't leave your side at any point.read less -
#2 out of 10 in Cheap Hosting reviews
If you’re looking for an affordable host, Bluehost is a solid, reputable choice; The company's low costs, coupled with its supremacy in the shared hosting arena, is what makes this provider such a... read more +
If you’re looking for an affordable host, Bluehost is a solid, reputable choice; The company's low costs, coupled with its supremacy in the shared hosting arena, is what makes this provider such a valuable deal. The Bluehost name is listed toward the top of many of our reviews categories, and with good reason. The brand is known for excellent hardware configurations, a generous list of extras, and fantastic support and reliability — all at a price point that’s generally lower than the competition.
The speed and performance result from very modern hardware and a global content delivery network powered by Cloudflare. Bluehost also offers essentially unlimited everything, including storage, emails, and bandwidth, along with many other perks. For example, Bluehost includes a free domain and marketing credits to get your site off the ground — further adding to its value.
We rank Bluehost at or near the top for its WordPress, VPS, and dedicated options. You’ll be happy to note the company's incredibly competitive pricing across the board, so be sure to check out the brand's services.
We are convinced Bluehost has the goods to meet your hosting needs today and in the future, but more importantly, so is the company's support staff. The company offers a 30-day money-back guarantee should you become dissatisfied with any of its plans for any reason; however, we’re willing to bet you won’t be.read less -
#8 out of 10 in Dedicated Hosting reviews
Looking for limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and... read more +
Looking for limitless server resources that are easily accessible across the globe? Look no further than SiteGround's dedicated hosting. Featuring multiple datacenters based out of the US, Europe, and Asia, SiteGround's dedicated servers offer extreme accessibility, scalability, and security.
If you're interested in dedicated hosting, you're probably not new to the web hosting community, as hosting on dedicated servers is designed for site owners faced with extremely high traffic volumes (ie. not entry-level site owners or mom-and-pop shops looking to build a web presence). These customers are therefore in need of a server dedicated to providing blazing-fast page load speeds and mega-scale bandwidth for their very popular website, and their website alone.
With dedicated servers, the key points to consider before choosing a host are bandwidth limitations, speed and processor performance, as well as RAM and storage options. To ensure your account is secure, you'll also want to look into data protection, downtime prevention, and of course, network size and overall security.
SiteGround starts you off with Intel Xeon E3 or E5 processors, with a minimum of four CPU Cores and eight Threads. Depending on whether you choose the "Entry Server", "Power Server", or "Enterprise Server" Plans, you'll be given 4-16GB of DDR3 RAM, and 8-15MB of CPU Cache. Disk space ranges across the three plans, from 500GB of SATA II to four 500GB SATA IIIs with RAID 10 (all HDD). Best of all, all SiteGround dedicated hosting customers are alotted five terabytes of bandwidth.
On the hardware side of things, SiteGround uses the latest hardware, while keeping replacement parts on-site for every model used. Their Dedicated Server Operations Team puts a tremendous amount of resources into testing and tweaking hardware configurations for optimum server performance. To reward their loyal customers, hardware is regularly updated, with seamless transitions and zero downtime. Overall, SiteGround averages 99.999% uptime each month and 99.996% annually.
For software, SiteGround prides itself on using mostly in-house solutions and performing their own custom patches and bug fixes for products bought off the shelf, which are also always kept up-to-date. "We really obsess over doing everything ourselves, because we believe that’s the best way to do it,” Tenko said. Their customer service offerings, including their ticketing and chat systems, were developed in-house, and offer top-level support 24/7.
In terms of security, SiteGround was the first to implement a unique server isolation mechanism that protects servers from becoming compromised by a single, vulnerable account. They actively monitor and detect security exploits. The unique downtime prevention software they developed detects and resolves the majority of server issues instantaneously, while most hosts take up to 40 minutes to detect, triage, and react to security breeches.
For unmatched support, server resources, and technological innovation, you can't go wrong with choosing SiteGround as a dedicated server host. As Tenko put it best: “Quality is #1 for us, not the revenue or the numbers.”read less -
#3 out of 10 in Dedicated Hosting reviews
Built on modern technology, with a minimum of four cores per server, Bluehost offers reliable and flexible dedicated hosting options at an extremely reasonable price. We continually praise the company's... read more +
Built on modern technology, with a minimum of four cores per server, Bluehost offers reliable and flexible dedicated hosting options at an extremely reasonable price. We continually praise the company's shared hosting options for having fantastic hardware and a great management console, and the brand's dedicated server offerings are no different.
Designed and maintained in house, Bluehost servers rely on only the latest technologies. Beyond using open-source platforms like OpenStack to boost flexibility and performance, the company's most recent upgrade means all servers boast at least four CPU cores, 1TB of RAID-1 storage, and 5GB of available RAM. Each server is provisioned instantly and can be upgraded at any time with essentially just a few clicks.
One reason we’ll always consider Bluehost for our hosting needs is the company's fantastic 24/7 support team, which boasts a premium team of support agents who work directly with the engineers who have their hands on your machine. The expert technicians are incredibly helpful and available at a moment’s notice.
Already one of our favorite hosting companies, Bluehost is hard to pass up when you combine its fanatical support and the value offered in the brand's dedicated server hosting plans.read less -
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, they have their very own cloud platform that they built from the... read more +
When it comes to VPS hosting, SiteGround does things a little differently. Instead of managing a typical virtual private server network, they have their very own cloud platform that they built from the ground-up. It's similar to VPS, with shell access included, but it's much more scalable, according to Tenko.
Their managed cloud hosting includes thousands of containers and is much faster than most products you'll find on the market. A single cloud instance can be provisioned, up, and running in seconds, according to Tenko. "Unlike most of the container cloud platforms out there, it's completely secure," he said.
Tenko also told us they've done around 70 kernel patches to ensure security for their cloud hosting innovation. “We’re really obsessed with performance and security," he said, "and we really obsess over doing everything ourselves, because we believe that’s the best way to do it.”
When asked about the motivation behind crafting an in-house cloud platform rather than using a container product off the shelf, Tenko said, "there are a lot of reasons, but the main one is flexibility." It may require more groundwork in the beginning, but being able to dictate changes to the technology means that SiteGround stands out, providing an enhanced, faster, more-scalable service. "People feel that they're getting something custom," he said.
The container platform that their cloud hosting is built upon isn't the only in-house technology they've got up their hosting sleeve. Instead of using third-party software, the SiteGround team writes almost all of their software themselves.
Among SiteGround's many custom solutions is their unique server isolation system. The technology shields servers from falling victim to the vulnerability of single, corrupted accounts. SiteGround was the first in their field to develop such a mechanism.
SiteGround also created their own backup system, which runs daily backups in about an hour, a downtime prevention mechanism that has yielded stellar uptime rates, and their SuperCacher, which offers four caching options for optimum load times.
Lastly, but perhaps most importantly, SiteGround developed the software to build their very own chat system and ticketing system, which enable them to provide the ultimate customer support. Ivo told us, "customers come for the customer service, but they stay because of the technology."
With each custom innovation SiteGround has engineered, customers have reported being pleasantly surprised by how much the technology simplifies their hosting experience. SiteGround's cloud hosting service is no different. They offer all the hit features they're known for, plus the added scalability and security that surpasses most VPS hosting providers. If you're ready to move beyond shared hosting, and want to do so with a king of customer service and tech solutions, look no further than SiteGround's cloud hosting.read less -
#4 out of 9 in VPS Hosting reviews
When comparing the performance versus price of VPS plans, Bluehost brings supreme value to the table. In addition to competitive pricing, the company offers premium support and excellent uptime compared... read more +
When comparing the performance versus price of VPS plans, Bluehost brings supreme value to the table. In addition to competitive pricing, the company offers premium support and excellent uptime compared with other VPS options in the industry. If you’ve outgrown shared hosting, or need the flexibility and security of a VPS, Bluehost is a great choice.
Bluehost’s virtual servers boast several benefits compared to standard shared hosting and other VPS offerings. The first is speed; Bluehost offers your choice of two or four cores and 4GB to 16GB of RAM with guaranteed resources, so you have the power you need when you need it. The second perk is security; Bluehost offers redundant storage and optional SiteLock protection to secure your data.
For those new to VPS hosting who may not know exactly what is needed, Bluehost makes it incredibly easy and seamless to switch between plans to find the perfect package for you. The company's enhanced cPanel interface enables users to instantly adjust computing resources. If you have questions or need some advice, Bluehost's wonderful support staff is standing by to assist 24/7.
Founded in 2003, Bluehost has long been a hosting innovator and leader. Today, the company powers more than 2 million websites and carries the official seal of approval given by the WordPress.org team for managed WordPress services hosted on their VPS platform. With years of experience, competitive pricing, and excellent support, Bluehost is a pick you can take to the bank in the VPS hosting space.read less -
#4 out of 10 in WordPress Hosting reviews
Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site... read more +
Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then they make it simple for you to start rolling out content by offering easy, single-click installs for popular CMSs, including WordPress.
With SiteGround's WordPress hosting, you'll find features you would normally only have access to with managed (more cost, less control, compared to shared) WordPress hosting services. "Our WordPress product has several distinct characteristics that make it attractive to the end user," Ivo told us.
Users experience a seamless site transition with transferring conducted by SiteGround's WordPress experts, with a free template and template installation included as well. Sites experience no downtime during the transition, but that's no surprise given that SiteGround is reputed for an incredible 99.999% monthly uptime rate (99.996% annually!).
SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves over 90 percent of server issues instantly and automatically. With most competitors, it can take an average of 5-20 minutes to detect, plus up to 20 minutes to react to and resolve issues.
SiteGround's WordPress hosting also features autoupdates to the core and plugins, with WordPress caching built-in as well. Users can easily stage and deploy changes to their site, with SiteGround's single-click staging, and Git is available for version control. "Our customer feedback on these features has been extremely positive," Ivo said.
SiteGround's technical support and reliability is uncanny. In addition to downtime prevention, they've developed a server isolation system that prevents vulnerable servers from devastating entire networks; SiteGround was the first to innovate in such a way in the shared hosting space.
When their team of about 26 developers, designers, and DevOps gurus isn't writing and building premier solutions from scratch, or coming up with new tutorials and knowledge base articles for the SiteGround site, they're talking to customers directly.
On the customer support side of things, SiteGround hits the ball out of the park. Two innovations contribute to their unbeatable customer service: their ticketing/help desk and chat system. Both of these user-focused software solutions were custom-built in-house.
The ticketing system they designed uses an algorithm to select appropriate tech ops team members for specified jobs. Users can submit support ticket requests under an array of categories and can expect a reply in 10 minutes or less (usually less). The algorithm calculates based on skill level and specialty, assigning the most appropriately qualified developer to each job in the queue.
The custom chat system harnesses the relationships built in previous chat scenarios by allowing users to select team members they've previously worked with, rather than waiting on the next available agent. Customers can also preview profiles and rate representatives based on their experiences.
Tenko and Ivo took us through an impromptu demo of the chat system, revealing both the ease of use of the product and the genuine helpfulness and responsiveness of their Support Team members, who had no idea who they were chatting with at the time.
From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, they offer popular perks that you wouldn't necessarily get with other shared hosting providers. Get started with all of the awesome freebies, enjoy their helpful and polite team, and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your web experience easier than ever.read less -
#2 out of 10 in WordPress Hosting reviews
Aimed at personal bloggers and first-time users, Bluehost’s WordPress hosting packages are a great alternative to simple shared hosting. These service come at a premium, compared to Bluehost’s standard... read more +
Aimed at personal bloggers and first-time users, Bluehost’s WordPress hosting packages are a great alternative to simple shared hosting. These service come at a premium, compared to Bluehost’s standard shared plans, but the WordPress optimization and platform-specific resources are arguably worth the cost.
Built on top of their VPS platform, Bluehost's WordPress managed hosting, though not as customizable as others, focuses on simplicity and speed. Their interface is easy to navigate and the instant provisioning allows for speedy setup. Integrated features, such as the MOJO Marketplace and ManageWP, are nice touches as well.
Though simple by design, Bluehost isn’t shorting you on some of the more important technical features. Integrated W3 caching, SiteLock security, and a CDN are standard across all WordPress packages. It’s also important to note that data backups are automated and resources are guaranteed.
Formed in 2003, Bluehost has long been one of the foremost shared hosts on the planet, and they now power more than two million websites. What’s more, Bluehost is on a short list of providers with the official WordPress seal of approval, doled out by the WordPress Core team. With an experienced team, competitive pricing, and always-there support, Bluehost is King when it comes to WordPress hosting services.read less -
#6 out of 9 in Website Builder Hosting reviews
Do you know you need to build a website, but don't know where to begin? Well, SiteGround will start you off with unlimited email accounts, site traffic, and database storage options — all for free. Those... read more +
Do you know you need to build a website, but don't know where to begin? Well, SiteGround will start you off with unlimited email accounts, site traffic, and database storage options — all for free. Those are just some of the essential starting perks.
From the beginning, you'll also experience unrivaled customer service, whether you're transferring a domain or want a relatively hands-off experience starting your very first site. Even web savants will love the support they receive from SiteGround.
SiteGround hosting includes easy installations for your choice of CMS, including WordPress, Joomla, Drupal, and Magento. Their WordPress experts will even migrate your site for you — a seamless transition with zero downtime — or first-timers can benefit from their in-house setup wizard.
Once you're up and running, if you run into any trouble, their custom ticketing and chat systems' software has been engineered and implemented to provide you with pleasant and tech-savvy customer support 24 hours a day, seven days a week, 365 days a year.
SiteGround offers tons of additional freebies and add-ons to make building your website with WordPress, Joomla, Drupal, or Magento intuitive and stress-free.
Other WordPress website-building perks you'll enjoy with SiteGround include staging options to easily test and deploy changes to your site. Their SuperCacher offers four different caching options, including those for static and dynamic content, for optimized page loading. You can also opt to have Git pre-installed, so you'll always have version control and revision history.
SiteGround also conducts daily site backups, using their own in-house system that can run backups in about an hour, compared to rival technologies that can take up to half a day to operate. For "GrowBig" and "GoGeek" Plan customers, up to 30 copies of these backups are available.
Tenko told us that customers "come for the customer service, but they stay for the technology." Whether you're a hosting newb or a site-building savant, you can trust SiteGround to provide you with a hosting and website-building combo that's simple to manage and pleasant to troubleshoot.read less -
#5 out of 9 in Website Builder Hosting reviews
With Bluehost, new site owners have the drag-and-drop simplicity of the Weebly website builder and goMobi mobile site builder at their fingertips. This makes launching a new online brand, store, or... read more +
With Bluehost, new site owners have the drag-and-drop simplicity of the Weebly website builder and goMobi mobile site builder at their fingertips. This makes launching a new online brand, store, or personal site from scratch relatively painless. Sure, site building has its headaches for newbies, but the Bluehost team is ready and willing to assist you every step of the way.
To help prime your site launch for success, Bluehost offers a plethora of unlimited freebies, including a free domain, domain hosting, email hosting, and unlimited storage, bandwidth, and databases. This, coupled with several options for site building services, is everything a new website owner needs to get started — and the cost is hard to beat.
If WYSIWYG (what you see is what you get) isn’t for you, perhaps a CMS option sounds appealing. Choose from the most popular content management and blogging software, including Joomla, Drupal, and WordPress, and download and install with a single click. Some Bluehost plans have even been customized to cater to WordPress — and their WordPress services have been endorsed by the WordPress team.
For quick, cheap, and easy site building — backed by one of the web’s most reliable web hosts — you can’t go wrong in choosing Bluehost.read less -