Powering independent online businesses of all sizes, Shopify retailers made more than $1 billion in sales during the Black Friday and Cyber Monday shopping sprees. Now, Shopify’s newest creation addresses the other side of the eCommerce transactions.
Arrive, a mobile app available on iOS, automatically syncs online shoppers’ purchases across all retailers to provide up-to-the-minute updates on all orders in transit. Shopify announced general availability of the app, which had previously been in beta, in late November. We were among the first to take the app for a spin, after Project Lead Robleh Jama explained Shopify’s early brainstorming conversations and approach to streamlining online shopping for consumers.
Introducing Arrive: Shopify’s Newest Mobile App
For the third year in a row, Robleh said Shopify’s mobile sales outpaced desktop over the Black Friday and Cyber Monday weekend. Purchases made through phones and tablets accounted for 64% of all sales, which he said was a 10% increase from 2016.
“We know that people are shopping online more and more, with a growing emphasis on mobile,” Robleh said. “We also know that order tracking is still a complicated process that forces people to deal with antiquated systems and cryptic tracking codes just to track down their purchases. So, knowing that we are buying more and more on our smartphones, we thought it should be just as easy to track the things you buy.”
As such, Arrive syncs with users’ Gmail accounts and scans emails for relevant information, such as “tracking number” or “your package has shipped,” and pulls the data. The retailer-agnostic app consolidates the statuses of each order and tracks them in a simple interface that displays tracking information and the shipping service that will make the delivery, along with details about the product, retailer, and customer service options.
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Arrive is the latest release from Shopify Garage, the company’s skunkworks-esque product development group that Robleh called “a small and scrappy team of designers and engineers that is focused on building experimental products for challenges faced by brands and consumers.” This time last year, the Canadian eCommerce platform released Frenzy, the group’s flash-sale app that catered to both retailers and shoppers.
Arrive, available for free in the iOS App store, is incredibly simple to download, install, and configure. Arrive is compatible with more than 400 carriers, including the standard UPS, USPS, FedEx, and DHL, along with hundreds of retailers.
If customers don’t see a certain order in Arrive, the app allows for manual input and encourages users to forward the email to firstname.lastname@example.org to see if the team can add the carrier for future deliveries.
“We didn’t know going into this how difficult it would be to automate this process of package tracking,” Robleh said. “There are a lot of moving parts with Arrive, and the big challenge has been bringing simplicity, order, and transparency to such a complex system.”
Features: Automatic Tracking and Live Map Updates
Connecting Arrive to your Gmail account is as simple as logging in to your email. The app takes care of the rest, immediately displaying shipment and order information in a clean, streamlined interface.
Arrive is quick to assure users that the app only collects information relevant to purchases, including tracking numbers, carrier names, order numbers, and product details, and ensures that personal or delivery information isn’t shared with other apps or companies.
In addition to tracking your packages on a live map view, Arrive will send rich notifications as your order reaches new stages of the shipping and delivery process — something Robleh described as his favorite feature.
“I think people will appreciate getting automated package tracking updates without even having to open the app,” he said. “We wanted to create something beautiful, simple, and easy to use.”
You’ve Arrived: Stay Tuned for Increased Email and Mobile Support
We’d love to see wider support beyond just Gmail users on iOS devices, but Robleh assured us that more was to come for the brand-new app. He said that more granular tracking updates, simplified returns, and an easier way to re-order products is on the way, in addition to compatibility with Android devices, other email clients, and a potential expansion to web browsers.
“We have big plans for Arrive and will continue building and adding new features aimed at making package tracking as easy as possible,” he said.