|4.7 / 5.0
|Ease of Use
|4.8 / 5.0
|4.5 / 5.0
|Reliability & Support
|4.8 / 5.0
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New systems can be intimidating to learn, but we love the thought and care Nexcess put into its account management platform. Although we certainly enjoy the familiarity of cPanel as we test various hosting plans, the Nexcess portal cuts out so much of the unnecessary baggage of unused features. Instead, we adore how Nexcess puts so many advanced — but game-changing — features front and center. Want to set up auto scaling? Purge your cache? Accelerate your performance? Those perks are right on the front page of your website's dashboard.
Cheap hosting customers may see some sticker shock from the Nexcess portfolio of managed WordPress hosting solutions, but we see deep value in the high-quality plans. Website owners will be well-equipped for success, especially trusting the hosting provider with a Magento or WooCommerce storefront. Instead of comparing Nexcess WordPress hosting to budget hosts, consider how the company stacks up against VPS competitors. The managed cloud servers and automatic scaling of Nexcess are far more cost-effective than most VPS offerings — particularly when you consider the time and headaches invested in server setup and maintenance.
By all accounts, you can trust the global Nexcess network of datacenters to deliver your site quickly and reliably. We didn't encounter any unexpected downtime during our testing, but a somewhat confusing uptime policy might give detail-oriented customers the slightest bit of pause. Nexcess promises 99.99% uptime on its website — impressively above the industry average — but 100% uninterrupted electricity and internet connections in the service level agreement. Both numbers clearly speak to the high quality of service, but they communicate different things. Regardless, in the event of an outage of up to 15 minutes, Nexcess reimburses website owners with 5% of the customer's monthly fees for every additional 15 minutes services remain down. On the other hand, there is ZERO questioning of the Nexcess support teams. The company's dedication to managed services and customer support closely mirrors those of parent company Liquid Web, an unquestioned leader in high-touch service. In addition to the knowledge base and multiple 24/7 support channels, we especially appreciated the integrated WP101 training videos scattered throughout the company's custom WordPress interface. Wherever you turn, Nexcess support is readily available.
Nexcess truly shines for website owners looking for a luxurious managed hosting experience on WordPress, WooCommerce, or Magento. The Liquid Web subsidiary more than lives up to the parent company's stellar reputation for customer support and forward-thinking technologies. We especially love the Nexcess attention to performance and stability, ranging from easily integrated content delivery networks to NGINX/Redis caching and New Relic monitoring. Regular backups and automatic updates are always nice, but Nexcess takes things several steps further with visual regression testing, one-click staging areas, and plugin performance monitoring. Business owners and advanced WordPress users don't need to spend a fortune on developers to take their online presence to the next level. Simply sign up with the Nexcess team of experts.
Overall Rating4.7 / 5.0