Studies 
Studies
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By: Laura Bernheim
Editor: Lillian Castro
Reviewer: Cristian Lopez
| OVERALL RATING |
4.7
/ 5.0
★★★★★
|
|---|---|
| Features | 4.7 / 5.0 |
| Ease of Use | 4.8 / 5.0 |
| Pricing | 4.5 / 5.0 |
| Reliability & Support | 4.8 / 5.0 |
| See Deals |
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Promising fast, reliable page loads and a hosting service with tons of built-in perks, Nexcess represents a tremendous option for small businesses and large organizations — as well as the designers and developers who dream big.
The hosting provider's already stellar reputation for innovation and high-touch managed services got an additional boost in 2019 when it came under the Liquid Web umbrella. The move solidifies Nexcess's role in the application hosting and digital commerce spaces.
Nexcess specializes in managed WordPress hosting, along with plans tailored for Magento, WooCommerce, Drupal, Expression Engine, and Craft CMS. Each application is supported with built-in image compression, a content delivery network, and caching tools.
In addition to automatic updates and around-the-clock monitoring, the company tracks plugin performance — constantly checking speed scores and discovering how changes and updates affect page load times in the company's exclusive application.
Nexcess clearly takes pride in its services, seamlessly weaving together premium features with a customized administrative interface and WordPress dashboard.
Wherever we looked in our Nexcess plan, we found tools that further increased the functionality, performance, and security of our test site.
Perks include a curated set of plugins, accelerated NGINX microcaching, and advanced autoscaling. Despite all the technical configurations and improvements, we found the Nexcess platform to be extremely user-friendly and capable of serving large teams and businesses.
All plans come with an outstanding 99.99% uptime guarantee, free website migration, and around-the-clock support through phone, chat, and email tickets.
"We haven't evaluated Nexcess for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
"We haven't evaluated Nexcess for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
New systems can be intimidating to learn, but we love the thought and care Nexcess put into its account management platform. Although we certainly enjoy the familiarity of cPanel as we test various hosting plans, the Nexcess portal cuts out so much of the unnecessary baggage of unused features. Instead, we adore how Nexcess puts so many advanced — but game-changing — features front and center. Want to set up auto scaling? Purge your cache? Accelerate your performance? Those perks are right on the front page of your website's dashboard.
Cheap hosting customers may see some sticker shock from the Nexcess portfolio of managed WordPress hosting solutions, but we see deep value in the high-quality plans. Website owners will be well-equipped for success, especially trusting the hosting provider with a Magento or WooCommerce storefront. Instead of comparing Nexcess WordPress hosting to budget hosts, consider how the company stacks up against VPS competitors. The managed cloud servers and automatic scaling of Nexcess are far more cost-effective than most VPS offerings — particularly when you consider the time and headaches invested in server setup and maintenance.
By all accounts, you can trust the global Nexcess network of datacenters to deliver your site quickly and reliably. We didn't encounter any unexpected downtime during our testing, but a somewhat confusing uptime policy might give detail-oriented customers the slightest bit of pause. Nexcess promises 99.99% uptime on its website — impressively above the industry average — but 100% uninterrupted electricity and internet connections in the service level agreement. Both numbers clearly speak to the high quality of service, but they communicate different things. Regardless, in the event of an outage of up to 15 minutes, Nexcess reimburses website owners with 5% of the customer's monthly fees for every additional 15 minutes services remain down. On the other hand, there is ZERO questioning of the Nexcess support teams. The company's dedication to managed services and customer support closely mirrors those of parent company Liquid Web, an unquestioned leader in high-touch service. In addition to the knowledge base and multiple 24/7 support channels, we especially appreciated the integrated WP101 training videos scattered throughout the company's custom WordPress interface. Wherever you turn, Nexcess support is readily available.
Laura Bernheim
Hosting Expert:
Nexcess truly shines for website owners looking for a luxurious managed hosting experience on WordPress, WooCommerce, or Magento. The Liquid Web subsidiary more than lives up to the parent company's stellar reputation for customer support and forward-thinking technologies. We especially love the Nexcess attention to performance and stability, ranging from easily integrated content delivery networks to NGINX/Redis caching and New Relic monitoring. Regular backups and automatic updates are always nice, but Nexcess takes things several steps further with visual regression testing, one-click staging areas, and plugin performance monitoring. Business owners and advanced WordPress users don't need to spend a fortune on developers to take their online presence to the next level. Simply sign up with the Nexcess team of experts.
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Overall Rating
4.7 / 5.0
★★★★★
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