9 Best "Uptime Guarantees" in Hosting (Get 100% Uptime Guaranteed)

9 Best "Uptime Guarantees" in Hosting (Get 100% Uptime Guaranteed)

Business owners in 2020 likely know they need a website. Even if you’re a two-man operation, you’re not in sales, per say, or you only cater to locals, you still need a virtual storefront to bolster the success of your business’s physical location. Having a website means exposure to a broader pool of potential customers or clients; it helps you establish credibility in your field, and people trust businesses with an online presence other than a Facebook page and a Yelp listing.

The follow-up to that tip is the often understated importance of keeping your website online consistently once you’ve built it. While your brick-and-mortar may have routine 9-to-5 hours of operation, your virtual store is open for business 24 hours a day, seven days a week, 365 days a year — or it should be.

Anything short of 100% not only means a drop in traffic but revenue loss as well. You wouldn’t randomly close your doors during peak business hours, would you? Downtime costs you, so web hosting providers offer uptime guarantees to assure you of their service and reliability. Let’s take a look at some of the best rates out there and who offers them.

100% Uptime Guarantee (Best in Class!)

First we have the Holy Grail of uptime guarantees: the 100% availability promise. Only a small faction of web hosting providers will vow to keep your site online at all times or pay the price. This uptime guarantee is almost exclusively limited to dedicated, cloud, and virtual server plans, so you’ll notice price points and resources that match the high reliability.

Shared hosting customers typically do just fine with a 99.9% or 99.99% uptime guarantee.

Stock photo of datacenter admin monitoring servers

Hosts with 100% uptime guarantees have staff constantly monitoring servers housed in redundant datacenter locations.

It’s worth noting the 100% uptime may not include scheduled downtime for maintenance, or there could be other caveats. Even the most reliable hosts may only make this pledge on certain plans, and most providers can only pull it off with strategic datacenter locations.

DreamHost Uptime Guarantee: 100%

Leveraging East and West Coast datacenter locations, redundant cooling features, emergency generators, and round-the-clock monitoring, the DreamHost team has spared no expense to maximize the availability of their servers. The company’s commitment to customizable hardware configurations and furthering open-source innovation is highly respected in the industry, and the 100% uptime guarantee for dedicated hosting is appreciated by customers around the world.

For every hour of downtime your site experiences (apart from scheduled maintenance), DreamHost will compensate you the cost of one day’s worth of hosting expenses — putting company money where their marketing mouth is, to say the least.


DreamHost review

Monthly Starting Price $2.59

  • Unlimited traffic, storage, websites, and email addresses
  • US-based customer support available around the clock
  • 200% faster performance with solid-state drives
  • Receive one day of free service for every hour of downtime
  • Industry-leading 97-day money-back guarantee
  • Get started on DreamHost now.
DreamHost: Our Expert's Review
Setup time: 4 minutes
Laura Bernheim (HostingAdvice.com): A top-notch host for those who know what they're looking for, DreamHost offers nuanced and performant hosting perfect for scaling websites and applications through the ranks of shared, VPS, cloud, and dedicated hosting.We love the company's features but... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
97 days Unlimited FREE (1 year) www.dreamhost.com/overall

Liquid Web Uptime Guarantee: 100%

One of our favorite hosts to recommend for service and support, Liquid Web delivers best-in-class hardware, expert support, and round-the-clock availability monitoring to back the 100% network uptime guarantee. Few hosts have the means to offer such a promise.

Liquid Web’s infrastructure offers custom confirmations, robust security, and meticulous backups conducted by the team. The company’s relentless efforts to keep your site(s) online are reflected in the host’s consistently exceptional Net Promoter Score (NPS), which translates to the likelihood of a customer recommending the services to a friend.


Liquid Web review

Monthly Starting Price $29.00

  • Heroic Support® and fully managed hosting services
  • Linux or Windows options available with Plesk or cPanel
  • Industry leader in customer loyalty and NPS score
  • Optimized virtual servers proven faster than AWS and Rackspace
  • 100% uptime guarantee, plus backups and security tools
  • Get started on Liquid Web now.
Liquid Web: Our Expert's Review
Setup time: 7 minutes
Alexandra Leslie (HostingAdvice.com): We've gotten to know a few key members of the Liquid Web team personally, and let us tell you: The passion they put into talking about their products hints that this is a company worth checking out. Liquid Web boasts supreme uptime, always-there-for-you... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
N/A 40 GB SSD - 200 GB SSD New or Transfer www.liquidweb.com

99.999% Uptime Guarantee (Rare and Really Reliable)

And here we have the rate hosting experts say to strive for — “five nines or better,” as folks often say. This supreme uptime rate slices the aforementioned downtime rates in half — 30 times over. Few hosts have the chutzpah or the physical infrastructure capacity to pledge this level of availability, but it is most commonly found in dedicated and virtual server plans.

InMotion Uptime Guarantee: 99.999%

InMotion is known for its market-leading hardware, performance-enhancing SSD storage, and ultra-reliable expert support. The host’s dedicated servers come with the added benefit of an industry-leading uptime guarantee. The company assures 99.99% uptime across all hosting plans, and dedicated server customers enjoy 99.999% net uptime, thanks to the redundant-switching network design of InMotion’s Smart Routing™ technology.


InMotion review

Monthly Starting Price $105.69

  • FREE server management and security updates
  • Launch Assist™ gives you 1-on-1 time with a sysadmin
  • 99.999% network uptime via Smart Routing™ technology
  • Tier 1 network with redundant bandwidth at two datacenters
  • Up to 44% OFF for HostingAdvice readers
  • Get started on InMotion now.
InMotion: Our Expert's Review
Setup time: 7 minutes
PJ Fancher (HostingAdvice.com): InMotion Hosting offers amazingly fast and reliable dedicated hosting on market-leading hardware — making it an easy choice for anyone seeking a premium dedicated server host. From free SSDs to a fanatical support team, InMotion has all the bases covered for... Go to full review »
Money Back Guarantee Disk Space Domain Name Dedicated Hosting Plans
30 days 500 GB SSD - 3 TB SSD New or Transfer www.inmotionhosting.com/dedicated

Media Temple Uptime Guarantee: 99.999%

An innovator in the cloud hosting space, a leader in premium managed server hosting, and the standard to which hosting customer service is set, Media Temple embodies reliability to the highest degree. The 99.999% uptime guarantee is just the beginning.

MT touts redundant, blazing-fast SSD servers for top-of-the-line performance, and the team conducts regular malware scanning and network monitoring for premiere security. The price point might take your breath away at first, but you’re getting those five nines the industry is always talking about. This is a host worth considering if you’re serious about availability.


Media Temple review

Monthly Starting Price $2,000

  • Your choice of fully, semi-, or self-managed service
  • Multi-core CPUs, 128GB of RAM, and 1TB of SSD storage
  • Scale up instantly from VPS hosting without migration
  • 99.99% network, hardware, and infrastructure uptime guarantee
  • Choice of Linux OS with optional cPanel or Plesk
  • Get started on Media Temple now.
Media Temple: Our Expert's Review
Setup time: 8 minutes
Ryan Frankel (HostingAdvice.com): Are limitless server resources and a clean neighborhood invaluable to your business? If you answered "yes," look no further than Media Temple’s dedicated hosting. While not for everyone because of the higher-than-average pricing, there is no arguing the... Go to full review »
Money Back Guarantee Disk Space Domain Name Dedicated Hosting Plans
30 days 1 TB SSD New or Transfer www.mediatemple.net/dedicated

99.99% Uptime Guarantee (Highly Recommended)

Pushing the hosting industry status quo for reliability are the hosts with 99.99% uptime rate guarantees. These providers assure their customers’ sites will experience no more than about a minute of downtime in a seven-day time span, or a hair over four minutes in a 30-day stretch. Hosts with these guarantees are few and far between, as most either stick with the status quo or go all in on high availability (with five nines or better).

1&1 Uptime Guarantee: 99.99%

A long-time legacy in the domain, email, and web hosting spaces, 1&1 brings premium reliability at an accessible price point. Even modest shared hosting plans benefit from the company’s 99.99% uptime guarantee, and all packages include a complimentary content delivery network (CDN) and protection against DDoS attacks.


1&1 review

Monthly Starting Price $1.00

  • FREE domain and SSL, with daily backups and DDoS protection
  • Drag-and-drop site builder and starter kit quickly gets your brand online
  • Easily create an online store and gain exposure with $100-worth of ad credits
  • Wide variety of packages catering to businesses, personal use, and more
  • 1&1's custom SEO and marketing tools quickly gain visibility for your site
  • Get started on 1&1 IONOS now.
1&1: Our Expert's Review
Setup time: 6 minutes
Alexandra Leslie (HostingAdvice.com): Born in 1988 — at least a decade before many competitors — 1&1 IONOS has maintained its dedication to making technology easy to understand and use. The company got its starts in Europe but has since expanded to serve more than 8 million global... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
30 days 100 GB - 500 GB FREE (1 year) www.1and1.com

Network Solutions Uptime Guarantee: 99.99%

Network Solutions, or NetSol, is a member of the Endurance International Group (EIG), parent company to some of the most well-known names in web hosting, including iPage and Bluehost. Network Solutions is one of the few EIG brands to guarantee 99.99% uptime to its customers, and NetSol users enjoy 24/7 expert support and a 30-day money-back guarantee.


Network Solutions review

Monthly Starting Price $3.99

  • Dozens of 1-click installations for popular apps
  • FREE domain name from a longtime registrar
  • Extensive support for programming languages
  • Virtually unlimited email accounts
  • Ample disk space and unlimited data transfers
  • Get started on Network Solutions.
Network Solutions: Our Expert's Review
Setup time: 7 minutes
PJ Fancher (HostingAdvice.com): As perhaps the longest-surviving brand in the website hosting industry, Network Solutions certainly has staying power. However, some odd business practices have left the brand behind many others.Tracing its roots all the way back to 1979, Network Solutions... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
N/A 300 GB - Unlimited FREE (1 year) www.networksolutions.com

99.9% Uptime Guarantee (Industry Standard)

Any host worth its salt is going to offer a minimum uptime guarantee of 99.9%. Anything less is hardly a promise to be proud of, and most of the top shared hosts boast 99.9% uptime rates. This equates to roughly 10 minutes of downtime each week or about 43 minutes in 30 days.

InMotion Hosting Uptime Guarantee: 99.9%

Having personally toured one of InMotion Hosting’s datacenter facilities in Los Angeles, I can personally attest to the efforts this team puts into ensuring reliability for their customers.

Boasting a 99.9% uptime guarantee, InMotion will transfer your site to its servers for free with no downtime during the migration. The company leverages East and West Coast datacenter locations to stifle the impact of routine maintenance, as well as unexpected power outages. If you’re a current InMotion customer, you can monitor InMotion’s network status here.


InMotion review

Monthly Starting Price $3.99

  • FREE SSD drives included with all hosting plans
  • Zero-downtime website transfers and migrations
  • FREE data backups, SSL certificate, and DDoS protection
  • Choice of East Coast or West Coast datacenter
  • Multi-language support, including PHP, Ruby, and Perl
  • Get started on InMotion now.
InMotion: Our Expert's Review
Setup time: 4 minutes
PJ Fancher (HostingAdvice.com): Offering a wider range of services than most — including shared, dedicated, VPS, and even WordPress-specific plans — InMotion Hosting features a great combination of industry-leading hardware, always-there support, and mass scalability for all hosting... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
90 days Unlimited FREE (1 year) www.inmotionhosting.com

Bluehost Uptime Guarantee: 99.9%

Bluehost is a staple in shared web hosting, carrying the 99.9% uptime rate guarantee customers expect from popular hosts. While Bluehost promises to try to resolve any issues within 15 minutes, extreme server pains may take longer to relieve.

Nevertheless, the host is a trusted partner for millions of individuals, small business owners, and enterprise professionals. The hosting company is endorsed by the WordPress.org team, offers round-the-clock expert support, and is routinely recognized by the shared hosting community.


Bluehost review

Monthly Starting Price $2.95

  • FREE domain and SSL certificate
  • 1-click WordPress installs
  • Unlimited site traffic and in-house support available 24/7
  • Usually $7.99/month, but our visitors pay $2.95/month!
  • Industry-leading hardware and uptime
  • Get started on Bluehost now.
Bluehost: Our Expert's Review
Setup time: 5 minutes
Ryan Frankel (HostingAdvice.com): Bluehost has long been a favorite of mine in the shared and WordPress hosting spaces. The company adheres to modern standards for hardware, and its customer support is fantastic. Bluehost’s shared server options will accommodate the vast majority of... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
30 days 50 GB - Unlimited FREE (1 year) www.bluehost.com

HostGator Uptime Guarantee: 99.9%

HostGator holds a reputation for helping hosting customers grow from shared to dedicated server users. As you scale your website and/or business, the HostGator team applies an all-hands-on-deck approach to service. The 99.9% standard uptime rate, coupled with year-round, 24/7 US-based support, makes this host a favorite as far as reliable web hosting services go.


HostGator review

Monthly Starting Price $2.64

  • Familiar and easy-to-use cPanel control panel
  • FREE drag-and-drop custom website builder
  • Unlimited disk space, email, and bandwidth on all plans
  • No contract required and 45-day money-back guarantee
  • 62% off your first three years
  • Get started on HostGator now.
HostGator: Our Expert's Review
Setup time: 6 minutes
Ryan Frankel (HostingAdvice.com): HostGator has been around for more than a decade and is well-respected for its large number of servers and consistent reliability. Known mostly as a shared hosting provider, HostGator still supplies decent dedicated and VPS options if you need your site to... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
45 days Unlimited New or Transfer www.hostgator.com

Uptime Guarantee Definition & Downtime Calculator

Bringing it back to the basics, uptime is the amount of time your website is online and accessible to the public. Naturally, you want this rate as close to 100% as possible. As such, hosting providers often offer an uptime guarantee to distinguish their service from that of competitors.

An uptime guarantee is your web host’s assurance your site will be online a certain percentage of a year. You can calculate how much cumulative downtime to expect for your site given a certain uptime rate, or see the highlights below. It’s generally understood that 99.9% uptime is a hosting industry standard, whereas five nines or better (99.999% and up) is the ideal.

  • 99.9% uptime means your website may be down for a total of eight hours, 45 minutes, and 57 seconds each year.
  • 99.99% uptime means your website may be down for a total of 52 minutes and 35.7 seconds each year.
  • 99.999% uptime means your website may be down for a total of five minutes and 15.6 seconds each year.
  • 100% uptime means your website is always online (be sure to read any SLA fine print!)

Some hosts offer a service-level agreement (SLA) with their promise of availability. In short, an SLA commits the host to a refund should a customer experience downtime in excess of the uptime guarantee. An SLA typically defines a minimum outage period to give the host time to detect the error, and then a host may credit you a certain percentage of your monthly fees for a month in which you experience more downtime than normal.

Downtime and Availability Chart

While 90% downtime is fair, 99.9% is the hosting industry standard, and 99.999% uptime is exceptional!

You can download a free example of a host SLA here.

Ensure Your Site is Virtually Never Down By Trusting a Reliable Host

Just as the owner of a much-loved local brunch spot wouldn’t abruptly lock the doors at 10 a.m. on a Sunday — denying paying customers access to Bloody Marys and hash browns — you can’t afford for your online store or professional site to go down.

Consider your web host a silent partner in your business. The team keeps the lights on and helps ensure things are running smoothly, but the brand is yours to foster and grow. Review servers and plans from the most reliable hosts of 2020 for more of the best uptime guarantees to get started!

Alexandra Leslie

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