MilesWeb Review (2018): Experts Rate Hosting Features, Usability, Performance, Prices, and Support

MilesWeb Review (2018): Experts Rate Hosting Features, Usability, Performance, Prices, and Support

MilesWeb combines high-powered cloud infrastructure with budget-friendly and highly customizable hosting packages to offer a nuanced blend of web hosting services to the full range of first-time site owners, experienced developers, and small to medium businesses.

The India-based provider eschews the traditional shared and virtual server business model in favor of modern Amazon Web Services cloud hosting. The novel approach means customers enjoy faster page loads, increased reliability, and tighter built-in security.

Founded in 2012 as a low-cost, high-performance introduction to India’s emerging hosting market, we appreciate how MilesWeb is staffed by knowledgeable systems administrators who can deliver one of the most complete service portfolios around. Read on as we dive into MilesWeb’s services, features, pricing, usability, and support.

MilesWeb Overall Review: 4.75/5.0 Rating

New customers have seemingly unlimited options when it comes to finding the hosting plan that fits their business, professional, or personal needs. In addition to the wide range of server configurations and resource allocations, MilesWeb carries the tech expertise needed to offer both Linux and Windows operating systems across the board.

In addition to Office 365 and email hosting, the company’s shared hosting realm comprises four services:

  • Basic hosting offers a great first-hosting-plan option for students, personal bloggers, and hobbyists. Storage and bandwidth resources are capped, and the plans don’t include a free domain registration.
  • Unlimited hosting adds more scalability and computing resources for startups and small businesses. Customers can host an unlimited number of websites and enjoy a free year of domain registration.
  • Windows hosting users are well served with Plesk, MS SQL, ASP, ASP.NET, and Visual Basic support. The affordable option comes with unlimited resources and free malware scanning.
  • Business hosting adds extra security and performance for eCommerce businesses and high-traffic sites. The premium shared services offering includes on-demand backups, along with DDoS and WAF protection.

As clients’ needs grow beyond MilesWeb’s cloud-powered version of shared hosting, they can easily move into the company’s VPS or cloud servers. Digital Ocean provides the infrastructure behind the Linux VPS and offers server locations in seven countries. Windows VPS is available from hardware based in India.

In addition to a wide-ranging fleet of reseller plans, MilesWeb has also created several specialized WordPress hosting plans with the ultra-popular content management system pre-installed with free or premium versions of Jetpack.

All in all, MilesWeb provides customers with all the tools they’ll need, from ample storage and processing power to proactive monitoring, SSL certificates, above-average uptime guarantees, and passionate support.

MilesWeb Features: 4.8/5.0 Rating

The company’s cloud-based infrastructure is a clear strength for MilesWeb, as customers can enjoy ultra reliable, modern, and secure environments as compared to more traditional hosts that need to continually re-invest in new hardware. The company is the first provider in India to offer managed AWS hosting, and world leader Digital Ocean powers MilesWeb’s Linux VPS plans.

The full-featured hosting plans are equipped with more-efficient and powerful solid-state drives to boost page load speeds, as well as free SSL certificates. Most shared hosting options include the first year of a new domain registration, but customers have the option to forego that feature in favor of saving a few dollars.

For WordPress enthusiasts, MilesWeb will pre-install the content management system and Jetpack before transferring your site to its AWS environments for free. The company is Jetpack’s first strategic partner in India, and customers can choose from free or premium versions of the application. The free version offers a collection of themes and service updates, while the upgraded plans include automated daily backups and a video and image content delivery network, as well as malware scanning and repair services.

Screenshot of MilesWeb homepage

MilesWeb takes a modern approach to web hosting by using Amazon Web Services instead of traditional physical servers.

The company’s wide-ranging expertise is apparent with the variety of packages available, particularly across the shared and VPS hosting formats. Windows hosting can be found across the board, giving customers access and support for Plesk, Microsoft Server 2012, ASP, ASP.NET, Frontpage, and VisualBasic websites and applications.

MilesWeb’s reseller hosting reflects many of the same company values, offering server space in the US, UK, and India with free WHMCS, SSDs, and either cPanel/WHM or Plesk depending on which operating system the customer chooses.

Regardless of the plan selection, we appreciate how MilesWeb excels in scalable, flexible technology to serve a similarly varied range of site owners, developers, and businesses. India-centered operations and customer support may not be ideal for US or European clients, but the company can rely on technology partners and their worldwide datacenters to at least place data nearer to the organizations and their visitors.

MilesWeb Ease of Use: 4.6/5.0 Rating

The layer of MilesWeb management and support makes AWS hosting immensely easier for new site owners to run and maintain. Paired with familiar technologies, including cPanel and Softaculous, MilesWeb offers an experience similar to that of other companies in the industry.

The company includes a website builder to help beginners quickly publish a website without any coding skills or technical background, along with free site migrations for those who currently host a website elsewhere.

Logos of MilesWeb technology partners

MilesWeb partners with many familiar technologies to deliver user-friendly hosting experiences.

MilesWeb’s wide-ranging services can be supremely helpful for slightly more experienced site owners who know exactly what they need, but all the options may be a bit overwhelming for true rookies. Aside from the hassles of understanding all your technology choices and finding the perfect plan for your website or online business, customers may also struggle with international payments, server locations, and support. None of the challenges are insurmountable, of course, but they add another layer of complexity.

MilesWeb Pricing: 4.9/5.0 Rating

If US-based hosting is not a priority, you’ll be hard-pressed to find more appealing price tags — particularly at the lower ranks of server configurations. MilesWeb’s shared hosting packages are remarkably cheaper than the common alternatives, and we especially appreciate how the company doesn’t engage in the sometimes deceptive practice of advertising a discounted introductory rate before increasing the prices the following period.

Screenshot of MilesWeb price tables

MilesWeb’s prices for unlimited shared hosting are among the most affordable in the industry.

Be sure to pay attention to finances when signing up, however. MilesWeb does offer the occasional sale that may affect your future payments, and the company switches between quoting yearly and monthly prices on its website. Some discounts require a coupon code, others do not. MilesWeb accepts payments through Visa, MasterCard, and American Express credit and debit cards, as well as PayPal, checks, cash, and bank transfer.

MilesWeb Reliability & Support: 4.7/5.0 Rating

The company seems genuinely interested in promoting positive customer experiences to match its flexible and full-featured technology stack. MilesWeb’s technical and customer support teams are available around the clock and comprise employees who typically boast more than 10 years of hosting experience. Because MilesWeb relies on AWS redundancy and availability, the company is able to guarantee a better-than-average 99.95% uptime rate.

  • Includes: 24/7/365 support via live chat, email, and phone, as well as community forums and online knowledge base. Support is available in English, Hindi, and Marathi.
  • Does not include: Toll-free US phone support.

The company touts instantaneous responses to phone support inquiries, but customers outside of India will need to make an international call — MilesWeb has a toll-free number for sales only. With the 30-minute answers to help desk emails and live chat functionality, however, most customers will be covered for all but the most urgent issues.

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Laura Bernheim

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