Exabytes Review (2019): Experts Rate Hosting Features, Usability, Performance, Prices, and Support

Exabytes Review (2019): Experts Rate Hosting Features, Usability, Performance, Prices, and Support

Boasting nearly two decades of experience and a three-pronged approach to help customers simplify, innovate, and grow their online presence, Exabytes drips with energy and enthusiasm. The full-service company maintains a deep portfolio of web hosting, domain names, email services, security tools, and marketing programs, appealing to the spectrum of website owners.

Exabytes operates datacenters in Malaysia, Singapore, Indonesia, and the U.S., giving customers an impressive foothold in rapidly growing Asian markets. U.S.-based customers will appreciate not having to worry about time zones when seeking support, as Exabytes system engineers and support personnel are available 24/7/365.

Founded in 2001 by a 19-year-old college dropout with visions of forward-thinking technology and automation, Exabytes now serves more than 100,000 customers in 121 countries. Here, we put the company to the test and measure its performance, features, usability, pricing, and support.

Exabytes Overall Review: 4.7/5.0 Rating

This do-it-all host appeals to web hosting beginners while also providing the expertise and infrastructure to support growing businesses looking for online productivity, reliability, and security. The services available can be loosely organized into five categories:

  • Domain name registrations and transfers emphasize affordability and free DNS management. Customers receive a free .COM domain with standard shared hosting plans or can choose from a list of top-level domains for services geared toward businesses and WordPress users.
  • Shared hosting ranges from a drag-and-drop website builder to optimized WordPress hosting. Customers can further tailor their plan by choosing the Windows operating system, high-performance solid-state drives, and server space in Singapore.
  • Email and Office 365 ensure productivity and real-time collaboration across devices. In addition to anti-spam filters and enterprise-grade security, team workspaces allow for group and video chats, file and screen sharing, and an interactive whiteboard.
  • VPS and dedicated servers leverage modern Intel processors and SSDs that boast IOPS up to 100 times more than traditional hard-disk drives. In addition to fast server performance, Exabytes includes lightning-fast provisioning and basic managed services in all plans.
  • Marketing and security tools run the gamut from backups and SSL certificates to search engine optimization and social or email marketing tools. Exabytes partners with experts at SiteLock, Sucuri, Symantec, Cloudflare, R1Soft, and Immunify360 to protect customer data.

Although there are some puzzling nuances with a few plans, we’re impressed with the breadth and flexibility of what Exabytes has to offer. Online, the company’s brand identity closely aligns with that of global hosting and domain giant GoDaddy — an interesting choice, for sure, but we certainly can’t argue with aspiring to be the best.

Exabytes Features: 4.5/5.0 Rating

Without a doubt, the company’s strong presence in Southeast Asia is among Exabytes’ greatest advantages. As European and U.S. hosting markets become increasingly crowded, many hosts are expanding into Asian markets — Exabytes is already established there and ahead of the curve in many respects.

Exabytes is well-poised to capitalize on the colossal growth opportunity with datacenters in Malaysia, Singapore, and Indonesia. After opening its U.S. datacenter near Denver in 2015, the company added a second datacenter location in Singapore in 2018. That means Exabytes manages more than 1,000 servers, 100,000 websites, and 1 million email accounts.

The company’s wide-ranging portfolio of services, particularly that customers can choose between Windows and Linux operating systems, is no doubt impressive.

Collage of images showing Exabytes employees and datacenter space

Exabytes provides personal and user-friendly hosting experiences to both hosting rookies and experts.

We’d like to see solid-state drives spread evenly across the various hosting products (they’re currently contained to virtual private servers, WordPress plans, and Singapore-based Windows shared hosting) but certainly recognize Exabytes’ dedication to high-performance computing.

One odd quirk of hosting with Exabytes revolves around the domain name commonly included with an annual hosting plan. The company restricts WordPress, shared, and business hosting customers to choosing from a list of six to 10 top-level domain extensions — and .COM, .NET, and .ORG don’t always make the cut. While the strategy is certainly not a deal breaker, customers will need to read the fine print before making a purchase.

Exabytes Ease of Use: 4.9/5.0 Rating

We love how usability and simplicity are carried throughout the range of Exabytes products. A drag-and-drop site builder and pre-built WordPress templates help new site owners design an online presence, and hundreds of one-click installations greet shared hosting customers. Hosting plans commonly include free backups and restores, SSL certificates, and even enhanced SEO, security, and email tools with high-tier packages.

Perhaps most impressively is the inclusion of industry-standard cPanel and Plesk control panels — at all levels of hosting. The server management portals are comfortable and user-friendly to shared hosting customers, and the perk doesn’t disappear at the VPS or dedicated server ranks. Customers can still enjoy root access to their server space, but many may appreciate ditching the command line for a graphical interface.

When signing up for a plan, new customers follow the standard procedure of registering a domain and setting the duration of the hosting plan. Users are given the chance to add premium upgrades for web design, a spam filter, website security, and email marketing. We certainly don’t mind the upsells, but be sure to notice that the domain privacy service is added by default. It’s a worthwhile service priced incredibly well, but we’re not fans of the dark UX practice.

Exabytes Pricing: 4.8/5.0 Rating

In keeping with the company’s core values of simplicity, innovation, and growth, Exabytes services are priced at or below those of competitors. The pared-down Startup shared hosting plans start as low as $1.00 per month, with perhaps the best deal happening at the Economy level: Customers receive a free .COM domain name, 100 email accounts, and free backups for just $2 more.

Screenshot of Exabytes shared hosting price tables

Exabytes pricing for shared hosting are among the most affordable and feature-rich in the industry.

The company offers lower-than-usual pricing on base VPS and dedicated server plans, and its WordPress offerings are right in line with mainstream U.S. providers. As we mentioned earlier, be aware of the extra fees associated with add-on features, but Exabytes truly excels in providing full-service plans that will appeal to cash-strapped site owners. The company accepts payments via MasterCard, Visa, American Express, PayPal, and wire transfers

Exabytes Reliability & Support: 4.6/5.0 Rating

Given the company’s strengths elsewhere, we hoped Exabytes would also shine at availability. Instead, Exabytes promises the industry-standard 99.9% network uptime guarantee. That’s certainly nothing to be ashamed of, and most customers will be perfectly served by that rate. The company’s server uptime guarantee dips to 99.5%, which is a little concerning but not a major red flag to us.

  • Includes: 24/7/365 support via live chat and email for all customers. Phone support available to those in Malaysia, Singapore, and Indonesia. Additional support can be found in the company’s extensive knowledgebase and community forums.
  • Does not include: Phone support for U.S. customers.

Global phone support would be an excellent future move, but we’ve seen many providers pull back on the labor- and time-intensive support media. U.S. customers should expect high-quality support from the team’s live chat functionality and email ticketing system.

Basic managed services, including uptime and resource monitoring as well as operating system and LAMP stack installation, come with VPS and dedicated server plans. For an added fee, site owners can add firewall protections, performance tuning, and a dedicated support team.

Our confidence in Exabytes is further bolstered by the company’s 100-day money-back guarantee — the longest we’ve seen in the hosting space.

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Laura Bernheim

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