TL; DR: In 2001, Robert King founded eUKhost with the goal of helping clients grow their businesses through expert server management tailored to individual need. Now serving 35,000 clients worldwide and powering 150,000 domains, the company is firmly established as one of the UK’s leading hosting providers. But, even as eUKhost continues to expand, its approach remains focused on site owners. We recently caught up with Robert who filled us in on eUKhost’s strategies for success, which include innovative tech solutions, a devotion to customer service, and a passion for pizza.
If there’s one thing modern businesses should believe in, it’s the power of a good reputation.
With a wealth of information at their fingertips, today’s smartphone-wielding consumers can quite literally tap into the conversation surrounding a company, and they’re using this feedback to inform their buying decisions.
In fact, 82% of adults in the United States say they “sometimes” read reviews online before making a purchase, with 40% saying they do so “always” or “almost always.” In this increasingly transparent environment, online reviews provide a clear view of a company’s commitment to its customers. And, in that sense, eUKhost’s stellar ratings on Facebook and Google+ from more than 1,200 users speak volumes.
“We quantify our success by the quality of the feedback they give us at the end of the day,” eUKhost Founder Robert King said. “We always aim for five stars.”
It’s been that way since 2001, when Robert embarked on a mission to provide customers best-in-class hosting through innovative technology and superior customer service.
Today, eUKhost continues to build on its strong reputation in the hosting industry with an in-house team of technical gurus who provide unmatched support for its affordable and reliable portfolio of hosting solutions.
Exceptional 24/7 Support from an In-House Team of Tech Experts
When eUKhost entered the hosting market 15 years ago, the company’s founders noticed one thing largely missing: adequate technical support.
“A lot of small companies were struggling to deal with the demands of running a business and looking after their IT,” Robert said. “With that in mind, we set out to give customers back their time by providing expert server management as part of the service.”
To make sure customers are satisfied with that service, the company strives to understand their unique needs.
“We tend to think differently at eUKhost,” he said. “Our starting point is to find out what each customer wants and then give them the solution they need. We’ve helped clients save money and time, and increase sales and ROI, but it’s putting the right hosting solution in place that achieves these things. And that’s what we do.”
Providing custom solutions also entails offering clients various support options, which eUKhost achieves through an in-house team available around the clock by phone, live chat, email, a help desk, and a community forum. In addition, customers are promised no hidden fees and can sleep well knowing they have a 30-day money-back guarantee on most products.
But the company isn’t stopping there.
“While we’re proud of our achievements, especially the many five-star ratings we get from our customers, we are an ambitious company that wants to do much more,” Robert said. “The quality of our products and services has helped us become one of the UK’s leading providers with over 35,000 clients worldwide.”
And Robert told us the aim is to build on this success.
“We will continue to improve our services, helping more customers better their businesses,” Robert said. “We want to be a world leader in what we do, ensuring that companies across the globe have the hosting reliability they need with 24/7 technical support at their fingertips.”
An Abundant and Growing Portfolio of Fully Automated Cloud Hosting
To do that, the company is constantly evolving.
“The industry is constantly moving and the pace of change is accelerating,” Robert said. “The biggest shifts have come with cloud technology. This has brought so many benefits to customers.”
The company’s shared hosting options are often the perfect solution for small- and medium-sized businesses looking to run websites, blogs, and forums on the cloud.
“It’s cost-effective — even for small businesses. It enables companies to collect, store, and analyze big data, and lets people work remotely all over the world,” Robert said. “It is truly changing the world we live in.”
And, because customers are increasingly seeking customized options, the company offers four unique plans.
“More and more clients are demanding bespoke solutions tailored to their needs,” Robert said. “This is something we’re very interested in at eUKhost.”
For many customers, those needs include easy integration with WordPress, the world’s most popular content management system. The company’s WordPress hosting plans come with the CMS pre-installed, so users can easily access the software’s familiar interface and thousands of free, customizable themes.
For customers just dipping their toes into server management, as well as for those looking to host large websites, cPanel hosting plans are an ideal choice. Alternatively, those looking to host .NET-powered sites will find a range of Windows hosting packages geared toward both individuals and businesses with built-in Plesk functionality.
Businesses with mission-critical sites can depend on the security and reliability of eUKhost’s Business hosting plans, which come with a 100% uptime service level agreement. The company’s commitment to this promise is so strong that eUKhost offers clients one month of free hosting in the event of just a minute of downtime per month due to network or hardware failure.
VPS and Enterprise Solutions Backed by a Strong Company Culture
Robert said eUKhost also provides VPS plans for Windows and Linux operating systems designed with a focus on reliability and performance. Full root SSH access is provided for the Linux plans to provide unlimited customization options, and those plans can be managed using cPanel or Plesk. Windows VPS plans, on the other hand, are provided via Hyper-V and are managed using remote desktop protocol.
For customers seeking the highest level of control and performance, enterprise-grade VMs and dedicated servers are also available. All dedicated servers include the performance advantage of SSD drives as well as 1GB port speed at no extra cost. They’re also covered by a 100% uptime guarantee and 24/7 in-house server monitoring and notification.
Robert said this level of support is possible because of the company’s strategic philosophy.
“I think team culture plays a vital role in making eUKhost successful,” he said. “The two things that really make us what we are is that we love what we do and that we genuinely want to provide the best possible hosting and customer service for our customers. When you work at eUKhost, it’s a passion, not a job. Our other passion is pizza — it’s an office staple.”
Maintaining Highly Secure, Tier 4 Datacenters Based in the UK
The company’s services are housed in four fully redundant datacenters in Maidenhead, Reading, Nottingham, and Manchester that connect with multiple providers, including the London Internet Exchange (LINX).
With ever-increasing threat levels in the digital matrix, strong security is crucial in any modern datacenter. To defend customers, eUKhost uses FortiGate firewalls, which are updated regularly by FortiGuard labs to mitigate digital risk before it grows into something worse.
“We do react to challenges and try to do so proactively, especially when it involves security threats,” Robert said.
And, ultimately, the conversation always comes back to the customer’s best interest.
“Technology is only a tool, it’s what you do with it that’s important,” Robert said. “For us, it’s about providing the right solution for all of our clients. Central to that is providing exceptional hosting combined with unparalleled customer support. When these are combined, we can help our clients overcome any challenges and achieve all their goals.”