TL; DR: Snel.com, founded in 2010, is a Dutch company offering a full spectrum of hosting solutions, from shared, virtual, and dedicated servers to managed services and reseller packages. The company backs its fast and straightforward hosting services with a focus on excellent customer experiences. With a newly expanded range of products, including shared hosting for Joomla, Drupal, and WordPress, Snel.com is furthering its mission to provide the latest in customer-friendly hosting solutions.
In 2010, a small group of IT experts in the Netherlands came together to build a speedy automated hosting platform for dedicated and cloud servers. In keeping with their heritage, they named the company Snel.com after the Dutch word for fast.
The hosting company’s mascot, a grinning honeybee decked out in pilot gear, was also a fitting choice. Not only are the pollinators fast — achieving record speeds of 20 miles per hour — but they’re considered the hardest working out of all bee species.
Over the years, Snel.com’s diligence, impeccable customer service, and top-notch technical performance created a buzz in the Netherlands hosting community. Before long, the small company evolved into the well-recognized Dutch hosting provider it is today.
“We are most proud of our people and customer service,” said Sevtap Kahriman, Senior Online Marketing Employee at Snel.com. “Our team members have more than 20 years of active experience in this industry, so we know how to make good products and how to offer the best customer experience.”
Today, Snel.com offers a comprehensive catalog of hosting solutions, including shared, virtual, and dedicated servers, plus reseller packages. The company also provides both simple self-managed plans and managed services designed to relieve customers of technical burdens.
Snel.com backs this diverse set of product offerings with a friendly, honest, and attentive customer service approach. In the 21 years since its founding, Sevtap said that the company has retained its passion for making server management easy for everyone.
Serving the Hosting Industry Since 1999
Snel.com’s founder, Musti Aslan, has been active in the industry since 1999 when he set up his first hosting company at just 18 years old. After serving his local community for more than a decade, Musti and his business partner, Yavuz Aydin, established Snel.com to serve a global customer base.
The original idea was to provide automated hosting plans that allowed customers to take a self-service approach.
“Back then, the hosting industry was mainly focused on dedicated server hosting,” Sevtap said. “We aimed to make dedicated hosting simple and smart by offering a fully automated platform with functionalities that allowed customers to run their servers more independently.”
As technology advanced and the industry made a shift toward cloud hosting, Snel.com began offering a range of managed and unmanaged Cloud VPS (virtual private server) packages built for speed and scalability.
Today, Snel.com’s shared, virtual, and dedicated servers are housed in Smartdc Rotterdam, the largest datacenter in the South Holland province.
The datacenter keeps servers up and running around the clock with features such as climate control, 24/7 security, fire suppression systems, water detection systems, an uninterruptible power supply (UPS), and backup generators. The facility also leverages highly efficient local energy as part of a commitment to green hosting.
In July 2020, the company announced its latest milestone — achieving ISO 27001 certification. Through this certification, the International Organization for Standardization acknowledges that Snel.com has met the highest international data security standards and is committed to continuous improvement.
Diverse Product Offerings for Every Hosting Need
Since the company’s inception, Snel.com has used its dedication to performance and customer care to overcome various industry challenges — from surging hardware costs to industry consolidation.
“As the hardware got more expensive, we had to make bigger investments,” Sevtap said. “Another challenge was the consolidation of the European hosting market. Smaller hosting companies had to consider selling their business to larger players due to the great competition in the hosting market. Our biggest challenge was to find a stronger proposition to stand out from the crowd.”
And stand out, they did, with personality-packed hosting packages designed to solve a broad range of customer needs. For example, Snel.com’s web hosting plans come in three tiers — Humble, Strong, and Brave — based on increasing requirements for storage, traffic, mailboxes, and databases.
Small ecommerce shops and blogs with minimal visitors typically opt for the Humble or Strong plan, while webshops that run powerful applications require the Brave plan. The all-in-one packages are designed to provide users with all the tools they need to publish and run a website, ecommerce shop, or blog in just a few minutes.
“We noticed that most customers need to bring all of their services together under one roof,” Sevtap said. “This is why we have decided to expand our services even further and offer a complete hosting solution for every hosting need.”
The company also offers six monthly Cloud VPS plans named after different containers for holding honey, including VPS Jar, VPS Bucket, and VPS Barrell, based on resources allotted. Additional resources such as RAM, bandwidth, storage can be added or removed quickly so users only pay for what they need.
Snel.com’s dedicated server packages are equally accommodating, with a range of features designed to suit specific needs.
A Friendly, Honest, and Attentive Support Model
In a short video on Snel.com’s Facebook page, the company describes its virtues — power, speed, reliability, and love — as the ingredients that allow customers to become masters of their own hosting kitchens. All of these ingredients work in harmony, reinforcing and feeding each other. The love aspect, of course, represents the company’s devotion to its customers.
“Our story is pretty ordinary and somewhat boring, but our people and services are not,” the company states on its website. “Our people are extraordinary and honest. They only have the best intentions for your business.”
In an industry notorious for poor customer service, a team that is available via email, chat, and phone — and describes itself as having a “passionately beating heart for hosting” — is bound to stand out from the competition.
“We see our customers as friends, and we treat them that way by being friendly, honest, and transparent,” Sevtap said. “Our customers feel that we are genuine, and we always receive this as feedback.”
Customers also inspire the internal development processes at Snel.com. “We always consider the suggestions of our customers to make them happy,” Sevtap said. “After all, the relationships we have with our customers are our driving force. We also have to keep up with the latest trends to maintain the quality of our products and service.”
Creating a One-Stop Shop for Everything Hosting
The team at Snel.com has exciting plans in store for customers.
In addition to diving deeper into the managed services side of the business, Sevtap told us the company will further expand its product menu.
“We have many plans! We want to become a hosting provider where customers can bring all of their services together under one roof,” she said. “Hence, we have expanded our products by offering web hosting. We also want to focus more on offering managed services to our customers.”