TL; DR: FastestVPN, founded in 2017, empowers customers to enjoy secure, uncensored internet access at budget-friendly prices. The company’s VPN solution is packed with advanced features such as an ad-blocker, multi-device compatibility, simultaneous connections, smart tunneling, and DNS leak protection. In the future, customers can expect ongoing updates based on feedback and a continued commitment to speedy connectivity around the clock.
Net neutrality, the idea that internet service providers (ISPs) should offer equal access to online content without blocking certain sources or prioritizing one over another, has piqued the interest of the public in recent years.
In the United States, for example, the Federal Communications Commission (FCC) has drawn ire for going back and forth on the issue — ruling in favor of net neutrality regulations in 2015 before repealing them in 2017.
“The news about net neutrality laws has made people more curious about privacy,” said Justin Leo, Marketing Executive at FastestVPN. “They’re starting to realize that ISPs can monitor their internet usage, and they’re questioning how to prevent that from happening.”
The answer is a virtual private network (VPN), which encrypts internet traffic, creating a secure online tunnel that’s virtually untraceable. And FastestVPN, based in the Cayman Islands, is on a mission to help customers protect their privacy and security by providing a VPN solution that’s as affordable as it is efficient.
“We offer an extremely competitive pricing model that allows customers to access the internet anonymously for a low price on up to 10 devices per account,” Justin said.
The company’s cutting-edge privacy and security technology, available via servers in 31 countries and 39 locations, empower users across the globe to safeguard their online traffic and access content despite local censorship limitations. With a focus on providing valuable deals and continuous updates spurred by customer feedback, FastestVPN is dedicated to liberating the internet in a way that works for its users.
Providing Wallet-Friendly VPN Solutions Since 2016
FastestVPN, owned by Fast Technology Ltd., was founded on September 4, 2016, to allow customers worldwide to browse the web restriction-free. Justin told us that the company was well aware that it was entering a saturated market and sought to differentiate itself via a highly affordable pricing structure.
“A lot of players have made a name for themselves when it comes to privacy and security — still, our ambition is to be the best,” he said. “We realized we wouldn’t be able to stand out if we don’t provide special value, so we chose to focus on competitive pricing.”
FastestVPN delivers on that promise via multiple low-priced plans with discounts for extended contracts. A customer can purchase one year of service for about $30, three years for around $40, or five years for $50. The company also offers $20 lifetime plans for affiliate partners. All plans come with a 15-day money-back guarantee.
Aside from pricing, FastestVPN focuses on providing state-of-the-art network security, protecting customers’ devices and networks from prying eyes while allowing them to access international sites regardless of geographical location.
“Not every VPN does what it says, especially when it comes to privacy,” Justin said, pointing to PureVPN, which provided information to the FBI in 2017 despite promoting a zero-log policy. “If they were able to hand over logs, that means they were collecting them. That’s something we don’t do.”
The company also takes pride in its ability to offer customers a secure and anonymous connection on multiple devices for the price of one plan. These include desktops, smartphones, tablets, laptops, gaming consoles, smart TVs, and routers — essentially any device that has an operating system.
“We understand that people today use multiple devices,” Justin said. “I don’t necessarily have only one phone in my pocket or one tablet or computer in my home. Last year, we doubled our device limit to 10 logins, and we’ve had really good reception.”
From the Ground Up: A Completely Revamped App
Justin said FastestVPN strives for nothing less than greatness at all times. Last year, after a few problems with its app, the company decided to rebuild the platform from scratch, rather than slapping a Band-Aid on it.
“We wanted to address any issues so we could enter a phase where we could confidently promote our product,” he said. “Users will notice a huge difference between our previous app and the most recent one in terms of a new and improved user interface and additional features.”
In addition to performance enhancements, FastestVPN recently added a dedicated Netflix server to ensure customers have the bandwidth to enjoy unrestricted access to streaming content, no matter where they are located. So far, customers are reporting excellent experiences.
“The only reason I wanted a VPN was for Netflix,” said one customer. “It works great on FastestVPN’s Chicago server. Mission accomplished!”
The aspect Justin is most proud of, though, is the VPN’s top-notch encryption capabilities. “From a security standpoint, if you’re using public wifi, and there’s no encryption — or even weak encryption — anyone can see what you’re doing on the internet,” he said.
Using Customer Feedback to Fuel Innovation
For companies trying to make a name in the tech industry, quality support is of utmost importance. Various studies indicate that inadequate customer service experiences lead to increased customer turnover. After one poor support experience, 50% of customers vow never to use an offending company again. On the flip side, positive customer interactions have been shown to increase loyalty.
FastestVPN understands the importance of stellar customer service, and that’s why the company offers 24/7 email and live chat support from real people — not bots — to help with setup and troubleshooting.
In addition, the FastestVPN Support Center provides customers with guides and detailed videos to help users navigate the platform on various devices. Multiple step-by-step tutorials are available that illustrate precisely how to install the app on Windows, macOS, iPhone, iPad, Android, Linux, IoT devices, and routers.
The company also pays close attention to feedback to understand how customers feel about the product and identify opportunities for improvement.
“We actively monitor forums, especially when a deal goes live, to note any issues customers may have, and if there’s something we can do to improve the experience right then, we will,” Justin said. “Otherwise, we will let our technical team know what changes need to be made.”
Ongoing App and Website Improvements
Moving forward, FastestVPN will continue to offer its customers the best, most relevant deals possible while implementing ongoing improvements to its app and website. To that end, the company recently introduced discounts intended to help new customers combat the spike in online scams related to COVID-19.
The FDC issued a consumer alert on the matter, advising the public to ignore text, emails, and calls about checks from the government, ignore online officers for test kits and vaccinations, and hang up on robocalls.
In a recent blog, FastestVPN recommended that readers invest in a reliable anti-malware program and take control of their privacy and security via a discount on all lifetime plans.
Meanwhile, Justin said the company will continue to improve its app and website to ensure customer satisfaction. “We may be working from home right now, but we have a lot of plans in the pipeline,” he said.