TL; DR: eWebGuru, based in India, has provided shared, cloud, and dedicated hosting plus related solutions to customers since 2007. During that time, the company has earned a reputation for competitive pricing, knowledgeable support, and reliable services. Today, eWebGuru is focused on broadening its product catalog to better support its ever-growing pool of loyal customers.
In the hosting industry, where competition is fierce and consumers have more choices than ever before, brand trust has become a crucial differentiator for providers worldwide.
A 2019 survey of 16,000 consumers across the globe revealed that trust in a brand is directly correlated with loyalty.
Three-quarters (75%) of respondents stated that they will continue to buy products from a brand they trust, even if another brand becomes trendy. In addition, 76% of those surveyed said they advocate on behalf of the brands they trust and will always recommend those brands when asked.
As CMOs at businesses worldwide scramble to build trust in their brands, eWebGuru, an India-based provider of shared, cloud, and dedicated hosting solutions can rest easy. And that’s because the company has built authentic, honest relationships with its customers since day one.
“Our policies are transparent so that every customer understands the benefits of our web hosting service, along with the terms and conditions of purchase,” said Hasmatullah Ansari, Business Development Manager at eWebGuru. “This creates trust with customers. That is how we have long-term business relationships with several happy customers and remain competitive.”
In the 13 years since its inception, eWebGuru has garnered a hard-earned reputation for its affordable price points, attentive support, and reliable services. Now, as the company focuses on expanding its lineup to include the various needs of its growing customer base, it will continue to build a legacy based on trust.
Helping Businesses Thrive Online Since 2007
When eWebGuru was formally established, Hasmatullah said the hosting market was barren compared with today’s competitive environment.
“There were only a few service providers that were offering limited features,” he said. “We analyzed customers’ needs to understand the support required to greatly enhance their businesses. Hence, we decided to bring in web hosting services that would help even very young startups find success online.”
The company’s other goal was to provide web hosting and related services at a lower price than some of the super costly options that existed at the time. Initially, Hasmatullah said eWebGuru faced challenges gaining trust because customers had become so accustomed to the poor service provided by other hosting companies.
Ultimately, though, the company leveraged its vast technical knowledge and robust technology to earn customers’ trust and provide hosting services tailored to growing businesses.
Today, those services include access to support specialists 24 hours a day, seven days a week, 365 days a year via email, ticketing, and phone, plus fully managed hosting support — all at some of the lowest prices in India.
Customers can choose from a variety of hosting options, including Windows and Linux hosting, VPS solutions, Linux reseller packages, Java hosting, and dedicated servers, among others.
“The main strength of eWebGuru is offering top-notch web hosting services with reliability, excellent customer support, and technical support teams that understand the values of both customers and the company and work together as a family,” Hasmatullah said.
He attributed eWebGuru’s longevity partly to the fact that the company follows up with customers in post-sales activities — not just pre-sales and sales periods. “This is our keystone to success,” he said.
Offering Low Prices Without Compromising Performance
Not all hosting companies vow to provide the lowest prices and superior performance — because that’s a hard balance to strike. But that is eWebGuru’s ultimate goal.
“We at eWebGuru put ourselves in our customers’ shoes and offer them customized web hosting services per their requirements,” Hasmatullah said. “We save them dollars and time with high-performance rates, which yields a better return on their investment with us.”
To back up its promises, eWebGuru offers a 99.9% uptime SLA, in line with industry standards, and a 30-day money-back guarantee on all products except VPS and dedicated hosting plans.
The company’s confidence in this regard stems from the fact that all of its servers are hosted in Tier 4 datacenters featuring redundant power supplies, high bandwidth, and seven layers of security. These datacenters are dispersed across the globe in locations including India, New York, and Chicago.
eWebGuru also provides downtime-free migration services at no charge, free server-side applications, low-priced domain registration, and access to easy-to-use control panels, such as cPanel, Plesk, DirectAdmin, and SolidCP. In addition, all plans include access to a free sitebuilder and logo creator.
“I was recommended to eWebGuru by a friend,” said customer Swapnil Agarwal in a testimonial on the eWebGuru site. “Since then, I have never even looked at another host. They are always available for help. They are always available. They don’t compromise on the quality of the servers. They are top class.”
A Focus on Internal Training and Product Enhancements
eWebGuru understands that every company’s greatest assets are its customers — without them, there is no business. That’s why, when updating products, adding features, and putting new ideas into production, the company focuses largely on customer feedback.
“We listen to existing customer feedback and queries from new customers, collate the requirements, and see what we can offer or improve immediately to satisfy customer needs,” Hasmatullah said. “We take the initiative to reach out to people who have visited our website and patiently talk with them to understand their web hosting and technical needs.”
The company also makes sure to stay on top of changing consumer expectations, updating the team’s technical skills and adding the latest technology to their products along the way. Ongoing education is crucial in this regard.
“Internal training programs are provided to our team regularly, and we also make sure to hire people who exhibit a willingness to learn and become an expert,” Hasmatullah said.
To help customers increase their hosting knowledge, eWebGuru provides video tutorials and an extensive knowledge base that includes a comprehensive web hosting glossary plus information on databases, domains, email programs, DNS, and backups, among other in-depth guides.
The company’s WordPress articles are a great resource for anyone getting started with the popular CMS, with topics ranging from how to install WordPress and configure settings to how to manage plugins and update the installation.
Catering to a Growing User Base
When it comes to the future, Hasmatullah said eWebGuru already offers a full slate of web hosting solutions, so plans moving forward will likely revolve around updates and add-ons.
“We provide several services for web server hosting and every service related to website design, development, etc.,” he said. “In fact, we offer a complete web solution for your business under one roof.”
The company recently updated its pricing structure to ensure complete transparency and plans to continuously improve upon its existing products. “We will keep improving our products and update them frequently in our knowledge base,” Hasmatullah said.
Of course, with every new change, eWebGuru will remain mindful of its ultimate goal: to build trust with all customers while nurturing long-term business relationships.