In Search of Better Tech Support? Evolve Web Hosting Strives to Exceed Customer Expectations With Affordable, Secure Hosting and Domain Services

In Search of Better Tech Support? Evolve Web Hosting Strives to Exceed Customer Expectations With Affordable, Secure Hosting and Domain Services

TL; DR: In the decade since Evolve Web Hosting began delivering reliable and affordable hosting and domain services, the company’s goal has been simple — to provide an exceptional customer experience. For Founder Doug Lueck, that means offering generous money-back guarantees, free cPanel transfers, and around-the-clock support. With a wide range of shared, eCommerce, VPS, and cloud hosting solutions plus a new set of security tools on the way, it’s clear that when it comes to customer service, there’s no such thing as “good enough.”

There’s something about bad customer service that transforms even the most mild-mannered person from Dr. Jekyll into Mr. Hyde. It’s practically unavoidable — sure, you may pick up the phone with a smile, but by the fourth time you hear “Please select from the following options,” you’ll likely feel your mouth twist into a snarl.

But not every customer service experience is a thing of nightmares. According to Founder Doug Lueck, Evolve Web Hosting has designed its customer service model to be quite the opposite. “Evolve Web Hosting is on a mission to earn your web hosting business and make it as easy as we can for you to host your websites,” he said.

Screenshot of new Evolve Web Hosting site

Evolve Web Hosting’s goal is to keep customer service and uptime top-of-mind.

Evolve’s customers run the gamut, from small and medium-sized businesses looking for reliable and affordable hosting to web design agencies looking to resell hosting services to clients without technical hassle.

“We enable clients to spend less time dealing with hosting-related matters so they can focus more on their own business,” Doug said. “If they’re a design company, they can focus on getting more clients instead of having to fuss with downtime, slow loading speeds, and so forth.”

When it comes to Evolve’s wide range of shared, eCommerce, VPS, and cloud solutions, reliability and support are always a priority. To prove it, the Denver-based company offers free trials, provides money-back guarantees, Lifetime Recurring Discounts and promises 99.9% uptime, backed by their Uptime SLA. With continuously updated product offerings and support staff ready and willing to lend a helping hand, Evolve is working hard to keep customers happy.

Choose From Shared, eCommerce, and Managed VPS Hosting

Evolve offers a wide range of hosting solutions, including shared, eCommerce, VPS, and cloud. Starting at $7 a month, the company’s Shared Hosting plans allow customers to build an online presence by renting space located in a secure, Texas-based datacenter. Clients looking to run an online store may leverage the company’s eCommerce Hosting plans, which range from $15 to $30 a month depending on storage space and the number of domains needed. These plans utilize SSD Hard Drives and LiteSpeed web server to deliver even higher performance.

Looking for more control? Evolve’s Managed SSD VPS Hosting plans offer full root access and optimal performance through solid state drives. Alternatively, customers looking for a more scalable solution may gravitate toward the company’s Managed Cloud Hosting packages starting at $90 a month. Doug told us both plans are great alternatives to Reseller hosting for web designers looking to host client websites. “We provide the infrastructure and take over the support for them,” he said.

Graphic of cPanel management in account portal

Clients are free to upgrade or downgrade from a range of shared, eCommerce, VPS, and cloud hosting plans as needed.

As a developer, Doug understands the value in such services. “I go back to when I got started — as a developer, it was hard to do it all, but I wanted to offer a complete service,” he said.

He also strives to keep the process as simple as possible. “Part of our support model is streamlining the services that we offer and trying to cut out excess fat, if you will,” Doug said. “Narrowing the focus helps prevent clients from being overwhelmed with service options they don’t necessarily need.”

All plans are easily upgraded or downgraded at any time, giving small businesses room to migrate to more robust infrastructure as needed.

A Decade of Experience Putting the Customer First

The importance of efficient customer service in the hosting industry can’t be overstated. Competitors abound, providing customers with an endless choice of providers. And, it doesn’t take much to make them want to jump ship. According to a 2017 survey, 54 percent of customers in the US said they have sworn off a business entirely due to poor customer service.

Over the past 10 years, Evolve has worked to ensure its customers stick around by providing the fastest and most efficient hosting support possible. The company generally responds to each ticket within 20 minutes or less and works efficiently to resolve each one in as few interactions as possible.

Doug, who has been interested in computers since he was a young teen toying around with Windows 95 and MS-DOS, has long observed the industry’s support problems. “When I started developing websites, I quickly found that people couldn’t get the support they needed or just plain old couldn’t figure out web hosting — they just knew they needed it,” Doug said.

Banner showing shared hosting options

The company focuses on speed, reliability, and security, but support is also an essential priority.

Doug soon moved on from web development to provide hosting centered on customer service. “We obviously focus on security, speed, and reliability, but support is a huge thing — we deliver timely responses tailored to each problem, not just generic answers like you get from a lot of other support companies.”

As a small business, Doug told us Evolve can cater to the needs of each customer. “You’ll receive more personalized attention and support because we’re a tighter-knit team,” he said. “We never outsource our support.”

For customers who lack tech skills and prefer to focus on day-to-day business, Evolve makes complex concepts easy to digest. “We try to strip the technical talk out of it,” he said. “We seem to get better responses that way — people are appreciative of it.”

An Easy Move: Free cPanel Transfers and a Money-Back Guarantee

Is it time to move on from your current hosting provider? Evolve strives to make the transition as pain-free as possible. Transfers are free within 30 days of signing up for a new account, and Doug told us downtime is minimal.

The process is as simple as creating an account, creating a cPanel backup, opening a support ticket with the appropriate details, and specifying when you’d like the transfer to occur. “The cPanel transfers are pretty straightforward,” Doug said. “Most web hosting companies use cPanel, which allows us to safely back up the website and transfer data to our servers,” he said.

The company also compares hosting environments to avoid potential conflicts when moving data. Best of all, it allows customers to preview most plans with free trials and money-back guarantees to ensure customer satisfaction.

cpanel logo

The company’s hosting plans are set up with cPanel (Shared and eCommerce Hosting) and WHM (Managed VPS).

“It’s hard for anyone to know how detailed and efficient our support is until they sign up for our services, so we offer a lot of 30-day trials and 30-day money back guarantees to give customers an idea of what it’s like to work with us before they commit,” Doug said. “That way, they can interact with us and learn how we work before signing up for an annual plan.”

Trials and guarantees vary with individual plans and are only available for customers who are not currently signed up with the company. If you’re a current customer and you sign up for an additional plan, the guarantee does not apply. For new customers, a 30-day trial of the Shared Hosting plan is available featuring 5GB storage, cPanel, account transfers, and around-the-clock support. Alternatively, a 30-day money-back guarantee is available on all Shared Hosting, eCommerce Hosting, Managed VPS Hosting, Managed Cloud Hosting plans and SSL Certificates.

Enterprise-Grade Website Security with Comodo cWatch Web

Through a certified partnership, Evolve is now offering clients the Comodo cWatch Web suite of site performance and security solutions in an affordable Security-as-a-Service (SaaS) model. The comprehensive cloud-based platform provides malware detection and protection, attack response remediation, performance acceleration, and DDoS-attack prevention for websites and web apps.

“We’re launching Comodo cWatch Web to provide additional security, and I think it’s going to be a huge positive,” Doug said. “As a certified partner, our clients can sign up with us, and we will sell them a license. Comodo supports it all, and after the set up is done, it’s hands-free for the client.”

Doug told us that as a managed security services provider, Comodo backs up its technology with a security operations center staffed with experienced analysts who provide support 24/7. Deployment is just a few steps and takes just minutes.

Once enabled, the technology will scan for vulnerabilities, identify malware, remove it, and even help prevent future attacks. ““We’re helping people realize that it’s important to have these protective services in place before an attack occurs, not after,” Doug said. “WordPress sites are constantly getting hacked and infected, and users hardly even know it until the entire site is taken down.”

The new offering is just another way Evolve aims to ensure customers remain happy and frustration-free.

Christine Preusler

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