Writer: Sean Garrity
Editor: Lillian Castro
Reviewer: Christina Lewis
Seemingly every provider out there claims to have the best web hosting support teams. They’re supposedly available 24/7/365 and can quickly solve any issue you throw at them — if so, then why do we invariably end up waiting for ages to speak to someone?
Finally reaching the evasive customer service representative at the end of a seemingly impenetrable phone tree or endless wait in a chat queue must feel familiar to famed naturalist David Attenborough’s 1956 quest to capture the elusive Komodo dragon on film for the first time. Trekking through the wilds of Indonesia to grab a glimpse of the then rarely seen creature was an arduous task, but he ultimately prevailed.
We’ve all been there at some point, hanging on the line or sending help tickets into the ether of an online support portal. However, some hosts are changing the game when it comes to support. Here, we’ll take a look at the top 10 hosting providers that are leaders in customer care.
Best Overall | Shared | VPS | Dedicated | Managed
Site Builder | WordPress | Joomla | Drupal | Magento
1. Best Overall Web Hosting Support
Prominent American business mogul Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” And in today’s digitally connected world, this has become more apparent than ever. News of poor service is much more likely to be delivered through word-of-mouth, and close to 80% of customers have abandoned a purchase due to poor customer service. Hostinger knows this, and it shows in its support model.
Hostinger ensures you’re covered 24/7/365 by web hosting experts who are ready to assist you at the drop of a hat. Its chat feature claims to have a 60-second response time, which I found true when testing the host’s responsiveness. Rest assured, if you have any issues with your hosting plan or site, Hostinger won’t make you wait long for help.
Hostinger.com
Monthly Starting Price $2.69
- 24/7/365 ticket and live chat support
- 99.9% network uptime guarantee
- FREE domain, site builder, backups, SSL certificate, and AI tools
- Unlimited bandwidth, databases, and email accounts
- Speedy NVMe SSDs optimize performance
- Get started on Hostinger now.
Laura Bernheim
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 30 days | 25 GB SSD – 100 GB NVMe SSD | FREE (1 year) | 3 minutes |
2. Best Shared Hosting Support
Many modern companies are finding that offering an omnichannel approach to support is benefiting both customers and their businesses. It’s effective because it allows customers to choose where and how they get help and frees up support teams so they can tackle the more complex issues that can’t be solved through a self-help portal.
Our top-rated shared hosting recommendation recognizes this and has developed a multichannel support platform where customers can select how they’d like to communicate with the company. Site owners can contact the host through an online ticket system, by chat, or via phone to have questions answered. The host also provides an immense knowledge base that encourages self-service. Take a look at our full review below. If you’re in the market for an effective shared hosting plan and outstanding customer service, this may be the host for you.
SiteGround.com
Monthly Starting Price $2.99
- FREE CDN, email, and daily backups
- Hassle-free website and email migrations
- Unlimited traffic, databases, and email
- Industry-leading customer support response times
- HostingAdvice readers get 86% off
- Get started on SiteGround now.
Alexandra Anderson
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 30 days | 10 GB SSD – 40 GB SSD | FREE (1 Year) | 6 minutes |
See other affordable shared web hosts »
3. Best VPS Hosting Support
Another component some companies are adding to their omnichannel support strategies is online customer service communities. In fact, more than 80% of businesses have employed the customer community approach. This approach often lends more credibility to the brand than content created only by employees.
Trust is incredibly important in the hosting space, as many site owners are leaving their livelihoods in the hands of their hosts. For businesses that have scaled out of the shared hosting environment, the VPS host below offers the power and performance a large site needs, and a multichannel support platform that includes a community component. Click on the complete review below to learn how this host can help you tackle the tricky questions that sometimes arise with VPS hosting.
Hostinger.com
Monthly Starting Price $4.49
- NVMe SSD storage and 1GB network speed
- Automatic weekly backups and Kodee AI assistant
- FREE dedicated IPv4 and IPv6 addresses
- Custom control panel for reboots and OS installs
- 1-click operating system template and API access
- HostingAdvice readers enjoy more than 50% off
- Get started on Hostinger now.
Laura Bernheim
| Setup Time | Disk Space | CPU | RAM |
|---|---|---|---|
| 6 minutes | 50 GB NVMe - 400 GB NVMe | 1 - 8 cores | 4 GB - 32 GB |
4. Best Dedicated Hosting Support
Let’s say you’ve successfully built a far-reaching web presence and are attracting visitors to your site in droves. Congratulations! That was the goal. But, when sites scale, there are always growing pains and slowdowns that come with increased traffic and content — and these can sometimes work to undermine all your hard work.
Almost 50% of shoppers will not return to a site that performs poorly, and half of web users abandon sites that fail to load within two seconds. Graduating to a dedicated server is normally the answer for sites that have outgrown shared hosting environments and are not a good fit for a VPS. And, if you’re going dedicated, you’re going to need a robust and reliable support network to ensure your site and business are meeting the growing demands of your customers. Next up is the top-rated dedicated server, featuring plans that come complete with 24/7 support and monitoring. Give the review below a read — your customers and your bottom line will thank you.
InMotionHosting.com
Monthly Starting Price $35.00
- Bare-metal or managed servers available
- 1-on-1 time with a server administrator
- 99.99% uptime via Smart Routing™ technology
- Tier 1 network with redundant bandwidth
- SSH root access and DDoS protection on all servers
- Upgrade for cPanel, migration, and auto backups
- Get started on InMotion now.
PJ Fancher
| Setup Time | Disk Space | CPU | RAM |
|---|---|---|---|
| 7 minutes | 1 TB SSD - 3.2 TB SSD | 12 - 32 cores | 192 GB DDR4 - 512 GB DDR4 |
See more dedicated server hosts »
5. Best Managed Hosting Support
Effective and efficient customer service is crucial for site owners employing any type of hosting service. But nowhere is this more important than in the managed hosting space. When you get down to the nuts and bolts, managed hosting is really all about support. Your server needs 24/7 monitoring to ensure mission-critical sites and apps are constantly running.
As a result, many recommend testing the response time of a provider before entering a long-term contract for managed hosting. The host below leads our list of the best managed hosting services. The company does more than just manage your servers. It is dedicated to making its team available to field questions immediately at any time of day and constantly monitors sites to guarantee they are running at peak performance. Take a look at our complete review below and see how this host can help you.
InterServer.net
Monthly Starting Price $3.00
- $0.01 for the first month using code HOSTINGADV
- Then $6 monthly with no contracts, no changes
- Latest of PHP, MySQL, Perl, Python, and Ruby
- 7 operating system options for Linux or Windows
- Full root access and choice of datacenter
- Get started on InterServer now.
Laura Bernheim
| Setup Time | Disk Space | CPU | RAM |
|---|---|---|---|
| 6 minutes | 30 GB SSD - 480 GB SSD | 1 - 16 CPUs | 2 - 32 GB |
6. Best “Website Builder” Hosting Support
The importance of good website design and usability cannot be overstated. More than 35% of visitors will stop engaging with a site if the design is subpar, and consumers will give up after 60 seconds if they are unable to complete a transaction. That’s why it’s important for site owners without much coding knowledge or web design experience to turn to a host that couples an intuitive site builder with top-notch support.
The host below provides both. With an array of templates and an easy-to-use drag-and-drop editor, site owners can quickly get professional-grade sites up and running. Should you run into any issues with the design-build process, there’s an extensive online repository of KB articles at your disposal as well. Be sure to check out our comprehensive review below that delves into the services and support this provider delivers.
Hostinger.com
Monthly Starting Price $2.69
- Drag-and-drop design from custom tools
- FREE access to hundreds of specialized templates
- Built-in eCommerce and payment processing
- Easily switch among widescreen, desktop, tablet, and mobile previews
- Support for 31 languages and 99.9% uptime
- Get started on Hostinger now.
Laura Bernheim
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 30 days | 25 GB SSD - 100 GB NVMe SSD | FREE (1 year) | 3 minutes |
7. Best WordPress Hosting Support
I don’t need to read your palm or consult my crystal ball to know you’re using WordPress. I’m just going to go ahead and predict you are, as the CMS powers 43.1% of the web — that’s more than 455 million websites! Using WordPress and its upward of 59,000 plugins can sometimes get a bit tricky.
But fret not. The host below has become a leader in the WordPress hosting space because of its web builder software that makes using the CMS more intuitive and its comprehensive support center. With this host, site owners can quickly get the answers they’re looking for through multiple channels, including chat, telephone, email, and community-based communication. Below is our complete review. Be sure to peruse it to see why so many WordPress users are partnering with this provider.
Hostinger.com
Monthly Starting Price $2.69
- Officially endorsed by WordPress.org
- Managed WordPress hosting & free site migration
- 1-click WP install, PHP 7+, HTTP/2, and LiteSpeed
- All-in-one security protections from BitNinja
- No price markup for WordPress services
- Daily backups, FREE SSL certificates, and AI Tools
- Get started on Hostinger now.
Laura Bernheim
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 30 days | 25 GB SSD - 200 GB NVMe | FREE (1 year) | 4 minutes |
See more WordPress hosting Plans »
8. Best Joomla Hosting Support
Placing fifth behind WordPress in popularity, Joomla’s open-source CMS is used by corporations, publishers, government organizations, and businesses around the world to power their online properties. Though Joomla was developed to be easy to set up, it’s always a good bet to team up with a host that offers one-click installations and support for the CMS.
The host below not only provides automatic updates to the Joomla Core, but it also offers some of the fastest support response times in the industry. The tutorials and webinars in the provider’s knowledge base have become one of the most useful self-help hosting resources on the web. And its support team prides itself on its focus on customer care. The review below is a great read. Give it the once-over and learn how partnering with this host can benefit your business.
Hostinger.com
Monthly Starting Price $2.69
- Optimized servers for fast Joomla hosting
- Annual plans come with FREE domain and SSL
- 1-click Joomla installer and custom control panel
- Modern versions of PHP, MySQL, and other tech
- Pay less than $2/month for four years
- Get started on Hostinger now.
Laura Bernheim
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 30 days | 25 GB SSD - 100 GB NVMe | FREE (1 year) | 3 minutes |
See more Joomla hosting plans »
9. Best Drupal Hosting Support
The numbers are in, and they tell us open-source software is here to stay. An astounding 78% of businesses are now running their companies on open-source solutions. And another leader in the open-source CMS space, Drupal, is quickly gaining traction in the market.
This rising popularity is largely due to its foundational principles of collaboration and innovation — and the fact that it will always be offered at no cost. Though the platform was built to make content creation simple, situations commonly arise that require the help of an expert. The host below employs a team of Drupal authorities who can help you with the most complex technical questions on the CMS. Read our take below to see all the perks that come with this host’s Drupal packages.
Bluehost.com
Monthly Starting Price $1.99
- FREE domain, site builder, and 1-click Drupal
- Unlimited storage, bandwidth, and email
- Includes cPanel and FREE SSL certificate
- Get up to $200 in FREE marketing credits
- US-based customer support available 24/7
- Get started on Bluehost now.
Ryan Frankel
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 30 days | 10 GB SSD - 100 GB SSD | FREE (1 year) | 5 minutes |
See more Drupal hosting plans »
10. Best Magento Hosting Support
An astounding 70% of Americans shop online, and there will be an estimated 285 million digital buyers by the year 2025. As a result, businesses around the world are lining up to secure a piece of the eCommerce pie. And more than 260,000 of them are doing so with the help of Magento.
The scalable eCommerce platform is effective; however, there is a steep learning curve requiring time to grasp all of Magento’s tricks. The provider below offers hosting plans specifically tailored to Magento and a team of specialists proficient in the platform’s intricacies. If you want to learn how to expand your online business and get the best out of Magento’s software, read our review below. You’ll find this host’s support and services to be top of the line.
Cloudways.com
Monthly Starting Price $11.00
- Managed cloud hosting for Magento developers
- FREE Magento website migration and staging areas
- Scale server resources up and down as needed
- Regular security patches and automated backups
- Powered by Digital Ocean, Vultr, Google Cloud, AWS, & Linode
- Get started on Cloudways now.
Alexandra Anderson
| Money Back Guarantee | Disk Space | Domain Name | Setup Time |
|---|---|---|---|
| 3-day FREE trial | 20 GB - 3.84 TB | New or Transfer | 8 minutes |
See more Magento hosting plans »
We’ve Experienced Great Customer Support From Top Hosts Personally
While none of us have had the opportunity to track down Komodo dragons in Indonesia, all members of the HostingAdvice team have had experience navigating the phone trees of various hosts to find the sometimes elusive customer service rep. We make this a key part of our hands-on reviews, especially given how important support teams are to site owners’ experiences and overall satisfaction. The hosts presented here represent the best the industry has to offer in terms of support.
To avoid getting bogged down in the swamp of ignored support tickets and unanswered phone calls, sign up for one of our top-rated hosting plans today. These hosts get our highest recommendation, and I promise you’ll be in good hands.
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