TL; DR: Virtono, based in Romania, is a cloud hosting provider offering services across Europe and the United States. The company strives to deliver high-quality hosting at fair prices backed by outstanding customer support. Moving forward, Virtono will round out its already robust selection of cloud hosting options with a virtual private server (VPS) package optimized for WordPress.
Downtime has never been as bad for business as it is today. According to a report by Active Consulting, the ecommerce market more than doubled in 2020, and analysts project it will reach $6.5 trillion by 2024.
In this environment, businesses must do everything in their power to maintain high availability. Gartner estimates that the average cost of downtime across industries is $5,600 per minute. Related losses, such as decreased productivity and reputational damage, only add insult to injury.
That’s why it’s so important to seek out hosting providers that offer solid uptime guarantees as part of their service level agreements. Pay close attention to the numbers: While 99% uptime sounds like a good deal, it actually equates to 3.5 days of downtime per year.
Recognizing this, the cloud hosting provider Virtono guarantees 100% uptime through its SLA for all services. Best yet, the company backs that promise with around-the-clock technical support.
“We have an incredible in-house support team that reacts to and finds solutions for all problems very quickly,” said Catalin Draga, Co-Founder and Technical Manager at Virtono. “We’re online 24/7, and we always go the extra mile in order to help out clients in need.”
In addition to a sky-high uptime guarantee, Virtono strives to treat customers as lifelong partners, providing complete transparency and making special efforts to keep customers happy.
Part of that mission, of course, includes offering the highest quality infrastructure possible. Virtono checks all of the boxes in this area with fast and stable hosting through solid-state drives (SSDs), highly performant HPE and Cisco equipment, and reliable RAID storage technology,
Born as a Local Hosting Provider in Romania
Virtono got its start as a Romanian web hosting provider offering local shared hosting through the domain cloudweb.ro, which now redirects to the Virtono site. The team was built on years of expertise in web hosting, virtualization, cloud infrastructure, and customer support.
At the time, however, Virtono provided a virtual private server (VPS) option only as an upgrade for customers who were growing quickly or needed additional control. It soon became apparent that demand for the services was far greater than anticipated.
“We quickly noticed that our affordable VPS services were highly appreciated — not only by our local customers but also by international clients,” Catalin said. “We then decided that we should go international and open more locations using the same recipe that we used in Romania.”
The company rebranded as Virtono in 2014 and began supporting a handful of European locations. Now, seven years later, the company serves customers from seven locations across the European Union and the United States. To ensure maximum speed and efficient data transfers, each Virtono location is linked to Virtono’s own private network and international backbone consisting of multiple dedicated 10Gbit connections.
In addition to shared and virtual server solutions, Virtono now offers domain names, SSL certificates, data backups, security tools, and SEO support.
As it has grown, of course, Virtono has maintained the same dedication to customer satisfaction that it pledged at its inception. The company is wise to do so, as a customer-centric approach has become increasingly vital over the years, particularly in the crowded hosting industry.
With a larger selection of providers than ever before — many of which offer comparable hosting products — Virtono understands that delivering outstanding customer experiences is the only way to stand apart from the competition.
A Reputation for High Quality and Fair Prices
Given Virtono’s industry experience, the company has witnessed and successfully navigated various changes in the hosting space since its start. For example, in combination with exponential advancements in hosting technology, the company’s rapid growth forced Virtono to strike a delicate balance between low prices and high quality.
“There were multiple challenges over the years, but I think that the biggest challenge that we had was to be able to keep up with the newest hardware and technology while expanding the company and without affecting end-user pricing,” Catalin told us.
The company’s strength in this regard is reflected in its tagline: High Quality at Fair Prices.
“We are proud that we have found the right combination of quality and affordable hosting, and we think that we deliver one of the best price/performance ratios in the industry,” Catalin said.
Catalin told us that another significant challenge for domain providers, in particular, was the infamous IPv4 address exhaustion. “I’m happy that our team found solutions for everything, and we’re looking at the future with confidence,” he said.
Ultimately, the company’s attentive customer service, combined with quality infrastructure and affordability, makes for a loyal client base.
“I think that this is the main reason why we retain customers for such a long period of time,” Catalin said.
Virtono seems to be on the right track if the reviews customers have left scattered across the internet are any indication of overall quality,
“Virtono got my eCommerce website up and running in good time with many customizations,” said Hoyt Roda in a 2018 Trustpilot review. “Not only is Virtono Services the most affordable hosting service I have found, but the services they offer have been outstanding. I have really appreciated the timely support and help given by the team. If you’re looking for great prices, great service and a great product then look no further!”
In addition to excellent support, Virtono offers a vast database of knowledge and step-by-step tutorials designed to help customers brush up on their skills. On the most basic level, topics range from WordPress installation to content publishing. But highly skilled developers can also learn a thing or two through content like the company’s Node.js series.
Up Next: WordPress VPS
WordPress, the world’s most popular open-source CMS, now powers more than 42% of the web — or over 2 out of every 5 websites. For businesses leveraging the tool, a WordPress-friendly host makes site management much easier.
To provide a rich hosting in which WordPress sites can thrive, Virtono will soon introduce a VPS hosting product optimized for the CMS. The idea is to help businesses effortlessly build, grow, and scale their sites.
“We started development for application hosting using cloud instances, and the first that will go live this year is WordPress VPS, which will be a scalable cloud instance specially configured and fine-tuned for high-performance WordPress,” Catalin told us.
But the company won’t stop there. “We’ll continue with other popular applications and platforms, such as React, Node.js, Ruby, and many more,” he said.
These and any other improvements will reflect Virtono’s customer-centric approach.
“We always listen to our customer’s feedback, and that’s why we’re working to add more products using the latest technology for Platform-as-a-Service (PaaS) and Software-as-a-Service (SaaS) solutions, not only Infrastructure-as-a-Service (IaaS) solutions, as we used to provide,” Catalin said.