A Customer-Focused Approach: Time4VPS Provides Affordable, Enterprise-Grade VPS Hosting to Businesses in Europe and Worldwide

TL; DR: Time4VPS offers a variety of reliable, high-quality web hosting services suitable for all budgets. From VPS hosting and virtual private networks to budget-friendly, high-volume storage, the company’s product catalog encompasses a full range of solutions. With a lighthearted company culture and a strong commitment to customer satisfaction, it’s no wonder Lithuania-based Time4VPS has attracted 20,000 clients from over 150 countries in the last two years alone.

Located in the heart of the Baltics, Lithuania is known for its gently rolling hills, rich history, and shorelines sprinkled with amber. But tucked within the vibrant Northern European nation lies another growing source of national pride: A burgeoning tech sector.

According to the Research and Higher Education Monitoring and Analysis Center, there are currently 31,500 IT professionals in Lithuania. The country is first in its region in terms of its share of women working in tech. It also boasts the fastest public wifi in the world and the third most affordable service in Europe.

This world-class internet connectivity — coupled with the country’s robust infrastructure and free economic zones — also makes Lithuania an ideal location for datacenters. That’s why, in 2003, Arvydas Strausas, founder of Time4VPS, chose to start his hosting company there. The company quickly grew to serve more than 100,000 across Europe, and by 2015, Time4VPS had become the largest web hosting provider in the nation.

Today, the company is continuing to serve local markets while expanding its client base throughout Europe and worldwide. “In just two years since we started expanding, we have more than 20,000 clients from over 150 countries, which is great,” said Valentine Cirba, Project Manager at Time4VPS. “We owe a huge thanks to our community for trusting us.”

Today, Time4VPS continues to combine affordable, scalable pricing with enterprise-grade technology to ensure a great customer experience. From VPS hosting and virtual private networks to budget-friendly, high-volume storage, the company offers a product for every need. With a friendly, energetic team of qualified professionals immersed in a lighthearted company culture, Time4VPS is furthering its commitment to providing superior support.

Time4VPS knows that it’s critical for businesses to keep their networks up and running. According to Gartner, downtime costs companies an average of $5,600 per minute, which equates to $300,000 per hour. To protect customers from this type of devastation, Time4VPS deploys fast and reliable optical connections throughout Europe’s network exchange locations. Valentine said the company enables users to reach almost all of Europe in less than 50 milliseconds.

Time4VPS also prides itself in its ability to offer fast and fully available connections with an affordable pricing model. Valentine said the company initially provided flexible packages in which the client could specify resources. But these packages were often confusing for clients, and pricier. So Time4VPS began to supply user-friendly prebuilt packages instead.

“This allowed us to better utilize our hardware and to offer lower prices to our clients,” Valentine said.

The way Time4VPS sees it, VPS hosting is somewhat standard throughout the market from a technological point of view. The best way to stand out in a crowded, homogeneous market is through a differentiated customer service offering — and that’s precisely what Time4VPS provides.

“Communicating with clients and helping them build what they want is key to retaining them,” Valentine said. “Our product is impressive in terms of price and performance, but our outstanding ability to help our clients is the main reason you should choose us. The customer is always our priority.”

In the rare case that the company’s staff can’t figure out how to solve a client problem, Valentine said the company will go as far as guiding the customer to a convenient external solution. “We think that this kind of unwavering support will give us the edge,” Valentine said.

Over the years, Time4VPS has continued to build upon its selection of hosting services. In 2015, in response to customer feedback, the company introduced a new and optimized VPS storage solution. The reliable service, featuring modern network-attached storage, quickly gained popularity as the news spread through online discussion forums.

“We saw a big boost in our client base with the introduction of our affordable storage servers,” Valentine said. “Clients appreciated that they were able to get ample amounts of space for a cheap price and an impressive ratio between price and performance.”

That ratio is due to OpenVZ virtualization, which cuts down on resource consumption and facilitates on-the-spot package upgrades. To that end, the Time4VPS storage solution is highly scalable; no matter what resources you need, the company provides fast and easy upgrade options.

The VPS storage comes from servers located in the company’s Tier III datacenter in Lithuania, allowing Time4VPS to provide maximum security and reliability. All storage plans include full root access as a container VPS, and data are hosted in a RAID-enabled storage array to ensure security. Potential customers may review network performance before making a purchase using the company’s free looking glass tool.

The company’s storage plans come in 4TB, 2TB, and 1TB packages, with discounts for those who subscribe annually or biennially instead of monthly.

All of the company’s plans — standard VPS, KVM Linux VPS, KVM Windows VPS, and Storage VPS — include a 30-day money-back guarantee with no questions asked. Simply cancel your account online within 30 days of purchase, and Time4VPS will immediately process a refund.

That said, the company has many happy and devoted customers. Take Christos, for instance, whose review is published within the Time4VPS service plan documentation. “As a PHP developer, I was always looking to find a hosting company offering such quality services to eliminate the waste of my time trying to fix server issues,” Christos said. “That’s what I found here. Highly recommended, especially to web professionals.”

Since customer satisfaction is a priority for Time4VPS, the company makes a point to consistently check in with its clients. This is accomplished, in part, through the Time4VPS annual survey, which provides an opportunity for clients to influence future product development.

For example, after clients expressed the need for local IP addresses in a recent survey, Time4VPS got to work. “It took us about two months from the time the ideas came in from the customers to now, where we have a fully functioning solution customers can use,” Valentine said.

Whether it’s requested or not, Valentine said Time4VPS is always focused on staying up to date on the latest security measures — after all, keeping client accounts safe and protected is a precursor to their overall satisfaction.

At the end of the day, Valentine said the staff’s can-do attitude and devotion to customer service is a product of the lighthearted culture at Time4VPS. From its tagline — “Classy, sassy, and a bit bad assy” — to its warm, friendly office environment, the company strives to work hard without taking itself too seriously.

“Most big brands lack a personal touch,” Valentine said. “We try to keep a family-like culture where anyone can speak their mind. Then, when we meet with clients, we want them to feel welcome and valued.”