Entrepreneur Muhammad Hamza Talks Limitless Hosting’s Customer-Centric Approach to Delivering Shared, Cloud, and Game Server Hosting

Entrepreneur Muhammad Hamza Talks Limitless Hosting’s Customer-Centric Approach to Delivering Shared, Cloud, and Game Server Hosting

TL; DR: Founded in 2016 by a 16-year-old entrepreneur with a passion for gaming, Limitless Hosting has quickly matured into a comprehensive provider of shared, cloud, and game server hosting. Though the Pakistan-based company just celebrated its second anniversary, it’s already serving individuals, startups, and established businesses across the globe. With plans starting at just 50 cents a month backed by consistent, knowledgeable support, Limitless Hosting intends to continue on its successful growth trajectory for years to come.

At age 16, Muhammad Hamza founded Limitless Hosting to provide free game servers from a $5 VPS he had purchased.

At 17, he began offering premium web hosting for just 50 cents a month.

Today, at 18, Muhammad has grown the company into a robust provider of shared, cloud, and game server hosting for more than 300 customers. And, by 19, he intends to serve at least 700 more.

Limitless Hosting logo

Limitless Hosting was founded in 2015 by a young gaming enthusiast turned hosting provider.

“It is an ongoing journey,” Muhammad said. He was entirely self-taught, gleaning hosting knowledge from tutorials, forums, and blogs to form a company that now serves individuals, bloggers, law enforcement agencies, and established businesses.

Though the company still honors its gaming roots with hosting plans optimized for Counter-Strike 1.6, San Andreas Multiplayer, and Multi Theft Auto, 80% of its revenue now comes from web hosting. The company offers cPanel web hosting out of datacenters in the U.S., Europe, and Singapore, as well as affordable, high-quality cloud servers with Intel CPUs.

99% Server Uptime and Prices Starting at 50 Cents a Month

At 50 cents a month — the price of a bouncy ball from a toy vending machine — Limitless Hosting provides shared hosting with 1GB disk space, 50GB bandwidth, one add-on domain, and five MySQL databases.

“Our 50 cents per month package is our most famous, and it boosted our company sales in the beginning,” Muhammad said. “We are still providing it. The package specifications are quite low, but we do that to keep our service stable and provide high uptime at an amazing price.”

Customers looking for additional resources can always upgrade to a $1.40-a-month plan with 5GB disk space, a $2.50-a-month plan with 10GB, or a $3-a-month plan with 15GB. For $5 a month, the company’s most inclusive package offers 20GB disk space and 500GB bandwidth, plus limitless add-on domains, subdomains, and MySQL databases.

Icons depicting 2 years in service, 99% server uptime and 50 cent price starts

Tight on cash? The company’s starter plan can be yours for two quarters a month.

It’s no secret that SSL certificates are a must-have for any site. If you don’t have one, Google will display a “Not Secure” warning in your URL bar — a decidedly bad look in today’s security-concerned online environment. By encrypting data sent from a customer’s browser to a company’s server, SSL certificates protect website visitors and should be a top priority for any business.

Limitless Hosting makes this security measure a breeze with free certificates through Let’s Encrypt, a company that aims to “create a more secure and privacy-respecting web.” With a one-click installation service that takes just a few seconds, there’s no reason not to protect your site’s visitors.

Affordable, High-Quality Cloud Servers From 14 Locations

You’ve heard it a million times: The hosting market is highly saturated. In 2018, for example, the cloud computing and hosting industry is estimated to be worth approximately $118 billion. With this level of competition, businesses like Limitless Hosting have no choice but to differentiate.

“To compete in this market, we have plans that are very affordable and suitable for personal services up to the largest companies,” Muhammad said. “We even have servers in 14 different locations for big companies. They start at $8 and end at $60. We have solutions for all different needs.”

Banner advertising high-quality cloud servers

Limitless Host’s cloud servers include full root access and advanced DDoS protection.

All cloud servers are set up instantly after payment and include full root access for complete server management. Customers can choose from a range of operating systems — including Ubuntu, Debian, CentOS, and Fedora — and backup services are available for just $3 per month.

Distributed Denial of Service (DDoS) attacks, in which web criminals use multiple systems to overwhelm a network with an excess of traffic, have become all too common. According to a recent study, the number of worldwide attacks increased significantly in 2018, with the longest one lasting more than 12 days.

To protect customers from such threats, Limitless Hosting provides basic DDoS protection on all cloud servers at no charge. That said, hackers are always looking for ways to make these attacks more powerful. To protect against higher-level threats, Limitless Hosting provides advanced DDoS protection up to 10Gbps for $15 per month.

Semi-Managed, SSD-Powered Game Server Hosting with Low Latency

When it comes to resource-intensive gameplay, SSDs are valuable in providing fast load times and increasing overall performance. They’re also known to reduce brief pauses, known as hitches, caused when a game can’t pull assets from its hard drive quickly enough.

Limitless Hosting knows game server hosting; after all, that’s where the company got its start. To ensure top performance, the company makes use of SSDs for all of its game servers. A global network with multiple locations allows users to choose a server in close proximity for lower latency.

The company also monitors servers to ensure uptime of at least 99%, offering semi-managed support for performance-related issues in the case that downtime does occur. In addition, Limitless Hosting’s advanced gaming control panel is available in multiple languages and will automatically restart if the server crashes.

Banner advertising game server hosting

The company’s gaming servers are optimized for a range of popular games.

As a bonus, the company provides gaming servers optimized for popular games such as the longtime favorite Counter-Strike 1.6. Limitless Hosting will also deploy a range of plans customized for San Andreas Multiplayer and Multi Theft Auto. As with the company’s web hosting service, live chat support is available 24/7 and the team is happy to create custom packages based on individual need.

Within the web hosting and gaming communities alike, Limitless Hosting depends on word-of-mouth marketing to attract new customers. “We keep our marketing budget low to keep our service very stable,” Muhammad said. “We spend most of our money on server maintenance.”

Research-Based Product Development and Consistent Support

The influence of customer service on a host’s bottom line is undeniable when you consider that 44% of U.S. consumers take their business elsewhere after receiving poor service. According to a recent report, the trend isn’t slowing down anytime soon: By 2020, customer experience is projected to become more important than price or even the product itself.

The team behind Limitless Hosting realizes that a single negative customer service interaction can drive a customer away for good. “Our team’s biggest accomplishment is keeping our customer service consistent,” Muhammad said.

Although the company technically provides unmanaged services, Muhammad told us he never turns down a customer in need. He’s worked hard to build his client base, and he doesn’t intend on losing anyone. “Even if a customer asks for a managed solution, we have no problem answering their questions,” he said. “We never reject a request from our customers, and we are never rude.”

Muhammad said the team devotes hours to scouring popular hosting forums like WebHostingTalk and LowEndTalk to inform product development. “We have a special team active on web hosting forums who literally read every thread to see what customers are looking for and what products we should develop,” he said.

If Muhammad has developed this thorough system by age 19, just imagine where he’ll be in another five years.

Christine Preusler

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