Prioritizing Support: NFOrce Internet Services Delivers Customized IT Infrastructure Solutions Centered on Customer Need

TL; DR: NFOrce Internet Services provides clients with a comprehensive portfolio of hosting products and hands-on technical support designed to create bespoke business solutions. The flexible company allows users to configure their own high-end server in its top-notch, Netherlands-based network. With a consultative approach and a focus on understanding the needs of its clients, NFOrce aims to provide reliable, personalized service to its valued customers.

It’s no secret that the hosting market is crowded. It’s a thriving industry, and everyone wants a seat at the table. The proof is in the numbers: In 2018, the market for cloud computing and hosting services was worth approximately $118 billion — and will likely enjoy continued growth.

Staying competitive in this environment is a matter of providing the best customer service possible. After all, studies show that a whopping 44% of U.S. consumers within any industry will take their business elsewhere after receiving poor support.

The team behind NFOrce Internet Services recognizes these truths and has structured its hosting business accordingly.

“With more competition than ever before, we strive to place ourselves on a different level in terms of customer experience,” said Dave Bakvis, Sales Operations Manager at NFOrce. “We rely on our own strengths, and that’s what keeps customers happy.”

That customer-focused approach has helped the Netherlands-based company stay competitive since its founding in 2003. Today, NFOrce continues to focus on providing high-quality, feature-rich dedicated and cloud servers, and colocation solutions backed by knowledgeable support. In fact, the company’s primary objective is to deliver outstanding levels of service and support, ensuring the experience customers enjoy is as productive, cost-effective, and uninterrupted as possible.

NFOrce accomplishes this goal by helping clients configure their own high-end servers within its robust network. The company’s efficient, secure, and reliable solutions remove unnecessary complexity while ensuring high performance. With a consultative approach focused on listening to customer requirements before offering advice, NFOrce is determined to deliver the personalized services clients expect.

NFOrce is proud to offer high-quality hardware on an enterprise-grade network. In addition to dedicated customer service, the company differentiates itself through its ability to provide personalized solutions. “Where others offer standard products, we can provide flexible, customizable solutions,” Dave said. “So, while a customer can buy product ‘A,’ if they need ‘A’ and a part of ‘B,’ we can offer that as well.”

The company also empowers customers to configure their own high-end servers with guidance from NFOrce engineers. Clients can specify every part of these dedicated servers, from the chassis that houses the server to its disks. Aside from its server building solutions, NFOrce also offers unmetered specials and express delivery on its preconfigured dedicated servers.

Clients who are looking for high performance at a lower cost often opt for NFOrce’s virtual private servers, which are powered by NFOrce cloud hypervisors. This solution provides the freedom to host virtually unlimited domains and install custom apps. “With our hardware, you can basically do everything — you can make new products, like clouds or virtual private servers, and you also can offer a complete solution,” a team member told us.

No matter what solution a customer selects, NFOrce is firmly against the “set it and forget it” approach employed by some hosts. The company’s knowledgeable support team is always available to provide personalized support through hands-on access to your equipment. In addition, NForce is always striving to further understand the diverse needs of clients to help take their businesses to the next level.

“We have hundreds of customers, and everybody is different,” a team member told us. “Our strength is listening to the customer and determining what he or she really needs.”

Some of NFOrce’s biggest partners are resellers, which use the company as a backbone for the services they provide to end customers. “The reseller market is very competitive, but our partners remain with us because of the support we offer, even though we’re not the cheapest provider,” Dave said. “We do provide the best value in the sense that we allow special networking assistance.”

According to the NFOrce team, the company’s solutions are so flexible that you won’t see them noted specifically on the website. “When somebody comes to us and asks us for unique solutions involving complex networking, we do our best to provide those solutions,” the team said.

NFOrce also provides special tiered discounts for its reseller clients based on various requirements and dependent upon good standing financials. “We take pride in our resellers, and we want to offer them the best service possible,” he said.

That includes providing efficient and reliable services for all customers. In today’s online world, even small amounts of downtime come at a high cost. Whether communicating through email, working with online CRM software, or running an ecommerce shop, nearly all businesses rely on internet connectivity. Gartner estimates that just one minute of downtime costs a business an average of $5,600, depending on the industry and how the company operates.

Because NFOrce wants to ensure it keeps all clients up and running, the company guarantees 99.9% monthly network uptime per its service level agreement. If uptime dips below those levels, customers are eligible for an SLA credit ranging from 5% to 25%.

NFOrce is located in the Netherlands, a known hot spot for hosting infrastructure. The country is home to AMS-IX, the world’s second largest internet exchange, which connects more than 800 networks. Out of all key markets in the EU, the Netherlands offers the lowest competitive pricing on energy, and the network-rich country also provides a low-latency gateway to Europe.

The company has three large datacenters in the Netherlands, and is also located within four points of presence locations, including Amsterdam and Rotterdam. According to the NFOrce team, the company may eventually expand outside of the Netherlands, but at the moment that not the focus. Instead, the team wants to provide the highest level of service it is.

To that end, the company’s ethos is built upon going the extra mile to ensure clients can maximize their productivity under any circumstance. “We know how to tailor our products to our customers, so they fit like a glove,” he said. “A big part of our value is consulting in many cases. Customers just have to provide some ground lines of what they want, and we will provide the right solution.”

The NFOrce team stresses that everything the company offers can be made to fit customer need — even its special offers. “You can customize everything from the smallest package to the biggest, and even the specials,” team members told us. “We take pride in the fact that we can provide custom packages that include the highest level of support.”

NFOrce approaches internal development with a focus on both customer feedback and market trends, recognizing that the industry is continually evolving. “We’re always thinking about tomorrow, about what’s coming, but in IT, it’s a little bit difficult to predict the future,” Dave said.

The company currently keeps up with the competition through its strong value proposition. Moving forward, it may also try to compete on price. “In the future, we could offer a multi-branded approach where we provide cheaper service to customers on a different layer,” he said. “That may be a possibility.”

In the meantime, the company will focus on maintaining the high-quality hosting solutions and knowledgeable customer support that help it stand out in a sea of hosting providers.