TL; DR: KnownHost is a managed hosting provider that offers state-of-the-art solutions for SMBs and enterprises. The company stays ahead of technology trends by using the most advanced hardware and software to provide customers with the performance they need. Businesses of all sizes can find dedicated or cloud hosting solutions without going over their budgets. KnownHost has grown consistently since its launch in 2006 by listening closely to customer needs and exceeding their expectations.
Technology is always evolving, and businesses that keep pace with it often have better outcomes. For instance, security has always been a concern for companies and website owners, but modern cyberattacks have proven that the stakes are now much higher.
Ransomware has cost businesses, governments, and individuals millions as the world has increasingly moved online. According to reports, it took only one stolen password to completely shut down the Colonial Pipeline in May 2021.
A recent addition on the security hardware front is IPMI, which stands for Intelligent Platform Management Interface. IPMI can monitor a server’s physical conditions, log data, and allow access even while an operating system is down or malfunctioning.
Many hosting providers and datacenters understand IPMI is a powerful technology that will help secure servers in the future. But not every provider is willing to invest in the technology because it doesn’t move their margins enough.
KnownHost is a more proactive provider. The company launched in 2006 and now offers SMBs and enterprises managed hosting services at affordable prices. It focuses first on building the most updated and security-conscious hardware solutions, which include IPMI, along with high uptime rates and expert customer support.
“In 2006 when we started our business, there were plenty of hosting companies to choose from. That is why we set out to make KnownHost different,” said Emily Moore, Marketing Associate at KnownHost. “We designed a platform built with top-of-the-line software and hardware. We crafted it to provide the best web hosting experience with security, availability, performance, and the dependency necessary to develop a state-of-the-art hosting platform.”
KnownHost distinguishes itself from the competition by offering the latest technology and quick, professional customer service. That has led to a consistent growth trajectory over the last 15 years.
“Since starting with only a few plans, a few employees, and a few customers, KnownHost has tripled in size in every direction,” Emily said. “We’ve met our milestones and goals thus far, and we plan to continue developing to ensure continuous satisfaction to our customers.”
Providing Clients with Prompt and Professional Customer Support
In an industry notorious for lackluster customer support, KnownHost prioritizes professional, around-the-clock support. Customers can call at any time about an issue, and a knowledgeable agent is prepared to walk them through each step of the process.
“One of the main benefits of choosing KnownHost over competitors is our support technicians. Our 24/7/365 U.S.-based support department is like no other,” Emily said. “You truly don’t know you need good support until it’s too late.”
Many startups and entrepreneurs see customer support as a bonus, not a necessity. That has led many smaller companies to go with public cloud options. But as companies mature, many learn that large hosting providers aren’t building product offerings that best suit their needs. And when there is a problem or a server down, nobody is answering the phone.
KnownHost has carved out its own market serving companies and teams that know the value of custom-built solutions. Its customers also expect to speak with experienced and capable support agents.
“This team prides themselves upon delivering quick and precise answers to customer queries. They maintain an average response time of under five minutes, and each problem is assigned to a knowledgeable technician so that a solution is provided as quickly as possible,” Emily said.
Professional and knowledgeable customer support isn’t just for enterprise customers at KnownHost offers it with every package. That service can feel like a luxury for companies on tighter budgets. But when they have a problem, reaching someone fast can be the difference between having a server down for five minutes or having it down for the weekend.
Cutting-Edge Technology Ensures Fast Uptime
According to Emily, the most significant shift in the hosting industry has been continuous technological evolution.
“KnownHost has to stay on top of each new advancement. Our development strategies consist of staying on top of trending services in the market while also analyzing those results to figure out what the next big thing will be,” Emily said.
Staying ahead of the curve is at the heart of the managed hosting service industry, and a platform is only as good as its software and hardware. That’s why KnownHost is committed to using the most advanced servers and software at its three global datacenters.
“Our goal, no matter the service, is to provide complete managed hosting solutions, along with any hosting resources needed,” Emily said. “Customers are paying for the service, but the price also includes top-notch support, cutting-edge technology and resources, and the fastest uptime in the business.”
It would be easy to rest on 99% uptime in an industry that’s constantly clawing for the top position. But KnownHost goes beyond that with its commitment to offering clients the technologies of tomorrow.
Hosting used to be all about speed, but now providers also have to consider security and ease of use. KnownHost offers an all-in-one solution with fast hardware and 24/7 customer service to ensure that users can take advantage of everything the company has to offer.
Planning to Launch Ultra-Fast Ryzen-Dedicated Servers
Tech companies know that staying in business requires long-term vision. And hosting providers that stick around for more than a decade are typically skilled at predicting future trends in the market and maintaining a proactive mindset.
“At KnownHost, we are always looking towards the future. We aim to make our services incomparable to competitors by continually making improvements where we see fit,” Emily said. “We appreciate customer feedback because we strive to put customer needs first. Our development strategy lies in bettering the company for our customers while staying competitive within the industry.”
KnownHost responded quickly to customer feedback by adding IPMI-enabled Ryzen dedicated servers to its product line. In a digital era that is becoming more focused on security, KnownHost builds products to protect its users from even the most aggressive and malware and ransomware attacks.
“Our next big service is coming soon — Ryzen-powered dedicated servers,” Emily said. “KnownHost’s Ryzen-dedicated servers are all custom-built, IPMI-enabled, and fully optimized before being delivered.”
KnownHost is already known as a leader in the hosting industry, and it’s poised to keep growing through ongoing investments in technologies of the future. And companies that need speed, security, and service at an affordable price often seek out KnownHost to help them build their customized managed service solutions.