TL; DR: Coming from humble beginnings, HostDime has been setting itself up for the future by offering top-tier infrastructure solutions with great customer service for nearly two decades. Its tier-four datacenters across the globe ensure all information on the servers is available when it’s needed most. In 2020, HostDime shifted its focus to serve enterprise and mid-market companies, which takes a big load off IT departments by delivering personalized help at a moment’s notice. Its brand-new state-of-the-art datacenter to be completed next summer will make HostDime a one-stop solution to serve the needs of modern businesses.
In 2003, HostDime started from one small datacenter in Orlando, Florida. From the beginning, the focus has been to give flexibility to its customers by delivering customizable infrastructure solutions that fit their business missions.
Eighteen years later, HostDime has turned that one datacenter into several worldwide to serve businesses everywhere. The company’s tier-four facilities are purpose-built, allowing the team to take full advantage of its space to serve customers better.
“The downtime is down to mere minutes a year. And we’re building these datacenters ourselves; it’s not retrofitted,” HostDime’s Director of Marketing Jared Smith said. “I think that is a big selling point, especially to these companies that depend on always being up.”
As Jared mentioned, delivering high availability is paramount at HostDime. And the company accomplishes this by offering affordable autoscaling cloud servers, bare metal servers, and colocation solutions.
Basing Operations on the Needs of the Customer
The future is bright for HostDime. Orlando, Florida, where the company is based, will be the site of its brand-new tier-four datacenter, which is slated to open next summer.
“This datacenter will let you rack your server and work on it there,” Jared said. “We also have the capacity for businesses to have meetings there. The buildings have warehouses that can be used for storage. We want to accommodate the bigger companies as much as possible, so wherever problems pop up, we can try to be the solution.”
The new facility is 96,000 square feet and built using top-notch technology. In the construction process, builders are using Spot, a robotic dog from Boston Dynamics. Spot can move around the worksite in ways traditional workers cannot and uses camera technology to determine the best strategy for building the facility.
These innovative approaches to construction will create an efficient workspace that can keep downtime to a minimum when it’s up and running. It’s a continuation of one of HostDime’s fundamental goals to serve clients at the highest level.
Whenever help is needed, HostDime has 24/7 support. Last year, the company made the decision to refine its focus to the needs of mid-market companies and enterprise-level organizations. As a result, HostDime can dedicate more resources toward these larger companies and serve them quicker than it could before. .
Building Support for Global Operations
When we first profiled HostDime in 2018, its main goal for the future was getting shovels in the ground to build more server space. Since then, the company has rapidly expanded to serve multiple countries, with plans for further expansion on the way.
HostDime has a presence in several countries, including the United States, Mexico, Brazil, Colombia, the United Kingdom, India, and China.
Cloud servers are available in North and South America for maximum flexibility, with cloud coming soon to new datacenters in India and the United Kingdom. These servers allow companies to access their content whenever they need it and can be up and running the same day.
Dedicated servers are available for purchase in all seven countries listed, and they have different options at the checkout. The most significant option is for managed or self-managed servers.
The self-managed option is exactly what it sounds like. It allows businesses and enterprises to have full access to the server and make the changes they want. Self-managed servers are supported by the enterprise or business’s own technical team, as opposed to HostDime’s, and that’s why they come cheaper.
For the extra cash, businesses can get a managed dedicated server with HostDime’s IT team managing all the support. HostDime has skilled engineers able to work on servers and projects to help customers reach the goals they’re looking to achieve.
Dedicated server plans at HostDime — whether managed or self-managed — range from 4CPUs and 16GB RAM at the bottom tier, all the way up to 36CPUs and 96GB RAM.
All dedicated server plans come with 25TB monthly bandwidth and an option for a 480GB SSD or a 1TB SATA3 HDD with burstable Gigabit uplink speeds.
HostDime offers colocation opportunities at all of its datacenters. Each facility has the capability for companies to use quarter, half, and even full cabinets.
Refining Products Using Thorough Feedback Loops
When working with some of the big players in IT infrastructure, it can be difficult to find personalized help. Although HostDime is growing, it still maintains the small business attitude that got the company to where it is.
Support is a top priority for HostDime, and it frequently updates its offerings based on customer feedback. This method can bring down costs and give a tailored experience to anyone looking for a server.
“We send proposals back and forth to find what exactly you are looking for,” Jared said. “Once we do that, we’re going to try to customize an exact solution to your problems. Someone the other day wanted a specific software on their server, and we hadn’t thought about doing that before. Luckily our in-house team was able to get on it.”
Each office also has its own localized support team. These teams break down language and technical barriers right from the start, so the team can personally help each customer calling into a specific location.
As for what the future holds, HostDime plans to get instant bare metal servers up and running soon. This way, a server can be ready to go the same day someone’s orders come in.
Making the process as seamless and immediate as possible is how HostDime will move its infrastructure solutions into the future. With the pandemic, HostDime had to expand rapidly and make sure its offerings fulfilled the increased IT infrastructure needs resulting from more people spending time at home.
“It was more data coming in and more demand for these types of servers,” Jared said. “With more people working from home, we wanted to support the people who wanted to start a site or a side business.”