The WebHostFace Team Brings Personality to an Impersonal Market — Balancing Quality Hosting Services with Friendly Support

The WebHostFace Team Brings Personality to an Impersonal Market — Balancing Quality Hosting Services with Friendly Support

TL; DR: If you imagined that a group of quirky techies was behind a company named WebHostFace, you’d be right. The team prides itself on the personality it brings to the sometimes stale and indifferent hosting market. However, don’t let the unconventional name fool you. WebHostFace is manned by seasoned hosting specialists bent on delivering high-performing web solutions for modern businesses and entrepreneurs. And, by laser-focusing its efforts on customer needs, WebHostFace empowers site owners to rest easy that the technicalities of hosting are taken care of so they can focus on running their online projects.

Beth Terry is a certified resilience coach, motivational speaker, and author. Known as “The Cactus Wrangler,” Beth helps inspire positive change in the lives of those who listen to her speeches and read her blog and books. Responsible for an impressive range of written and spoken material, Beth spreads her content across several platforms, including two personally run websites.

In late 2014, Beth experienced a site-wide crash and attempted to restore her online properties using the automated backup system provided by her then-hosting provider. Having already experienced considerable downtime in the past, Beth was shocked to find that these backups were only partial, containing just the bare-bones files of her sites. Faced with instability, Beth knew it was time to look for a new host.

After reading positive reviews about WebHostFace, Beth signed up for a shared hosting package one evening, expecting several hours of hassle for the migration. To her surprise, she received a phone call from WebHostFace support roughly 10 minutes after completing the transaction.

Considering her background in customer service training and coaching, Beth said she was extremely impressed with the level of service she had so quickly received. In the short time that followed, Beth was able to live chat with the representative, restore her sites, and migrate her email account without the headaches she had anticipated.

“Each time I’ve put in a ticket, I’ve gotten a response in less than an hour from someone on the team,” Beth said. “I recommend WebHostFace to everyone.”

Hristo Genov and Valentin Sharlanov's headshots and the WebHostFace logo

WebHostFace’s Hristo Genov and Valentin Sharlanov told us how the host is helping customers power their web apps.

Like Beth, many entrepreneurs and SMBs have signed up with WebHostFace for its reliability, economical pricing, and lightning-fast support. By relating the industry experience to an adventure, the WebHostFace staff have anticipated and embraced the numerous trends in the hosting market since its founding.

“We are very keen on hosting,” said Hristo Genov, Head of Project Management at WebHostFace. “It’s helped us get a broader idea of how things work over the internet, and we really like how the industry keeps changing. Everything is so fast that you need to keep up with your good work.”

Guaranteeing Hands-On Customer Support Instead of Robotic Answers

One of WebHostFace’s biggest advantages is its intense focus on customer care. Within the highly saturated hosting market, many providers have either a fully or partially automated support ticket system.

While this makes the job easier for support teams, it also leads to a rather impersonal experience on the customer side. For example, it may be extremely difficult to talk to a real human being while surfing through an unhelpful FAQ or receiving a generic copy/paste ticket response, making customers feel more like numbers than people. WebHostFace carefully eliminates these issues by making customer satisfaction the #1 priority.

Collage of the WebHostFace team in the office

At WebHostFace, site owners don’t have to worry about impersonal ticket systems; the team is ready to help 24/7.

“We are a team of hosting specialists with more than 10 years of experience in the industry,” Hristo said. “We love talking to customers, and we believe this makes us different.”

As demonstrated in Beth’s case, WebHostFace treats every customer interaction with the utmost urgency — not only are responses prompt, but they are also tailored to the actual, specific issues facing the client.

“Every single case, whether it’s a phone call, a chat, or a ticket, we handle it as a priority,” Hristo said. “We always try to get rid of these robotic answers — we don’t have canned messages, and we don’t have templates. Every single answer is exactly what a customer needs and wants to hear and read.”

According to Hristo, at the end of the day, customers are the most important part of a hosting company. And, in Hristo’s words, without happy customers, “there is no business to survive on.”

On a Mission to Become the New Face of the Hosting Industry

Valentin Sharlanov, owner of WebHostFace, likens the company’s journey to a fairytale, with its mission to change how hosting was made, marketed, and sold to end users. Having rubbed shoulders with some of the biggest providers in the hosting industry, Valentin eventually decided WebHostFace would become a brand new type of hosting company — one that not only cares about its clients, but also concerns itself with how these customer sites can potentially grow in scale and profit.

“It’s not enough to have a site up and running 99.99% of the time — this site has to fulfill the real goal the owner has in mind,” Valentin said. “Every single website owner desires a site that is popular and can make some income.”

Photo of WebHostSpace headquarters

During the company’s short history, WebHostFace has grown into a leader in the hosting space due to its quality services.

By putting client needs first, WebHostFace aimed to become the new “face” of the hosting market, offering something many larger hosts had neglected to prioritize.

“In the beginning, we had a very big problem with being one of many within this ferocious niche,” Valentin said. “More importantly, we knew how to fix this. Every single customer received an unbeatable quality of hosting, expert advice, SEO, and ideas on how to make their sites more popular. We pretty much shared our own hard-earned experience with our customers.”

This far-reaching relationship helped customers see WebHostFace as much more than simply a hosting provider. Instead, they looked at the company as a partner they could count on for the long run.

Helping SMBs Achieve Their Full Potential With Affordable Services

In addition to offering its own expertise, WebHostFace’s dedicated staff takes the time to learn and troubleshoot the various unique problems faced by SMBs in today’s web market.

“We have customers who use all kinds of site building tools, and we had some cases that took us hours to fix,” Valentin said. “For example, a client once had a Chinese website builder with a Chinese error log. Most people would have stopped debugging after a few minutes. But we didn’t, and this client is still a loyal customer of ours today.”

With this high level of support, combined with consultation services that hone in on industry best practices, WebHostFace offers SMBs opportunities to scale their businesses.

Photo of the WebHostFace team

The pros at WebHostFace operate with the fundamental goal to help businesses compete in the online marketplace.

And one way WebHostFace helps clients realize their potential is by showing them successful sites as a demonstration.

“We show them an actual, working website so they can see the potential for growth,” Hristo said. “We don’t just offer them space to put their site and then forget about them. We help them to actually make their websites work for them.”

Hristo noted that running a working website involves far more than simply getting it up and running. For WebHostFace, a truly working site is one that helps clients achieve their business plans and goals.

Paving the Way to Simplified Site Management with WordPress

To help customers achieve these high levels of success, WebHostFace offers a variety of hosting packages, in addition to domain registration, SSL certificates, and countless free resources. The host delivers basic packages for shared, virtual, dedicated server, and reseller hosting, as well as open source solutions for eCommerce, Joomla, Drupal, and WordPress.

In addition to regular WordPress hosting, WebHostFace has recently rolled out an improved, fully managed version. This enhanced offering is the latest in WebHostFace’s many efforts to help its clients meet with success.

“Our most recent project is a combination of the most important aspects a website owner needs, and it is a service I have not seen in any other hosting company,” Valentin said. “Long story short, our team has fixed, optimized, and made popular thousands of WordPress sites for customers, and we decided to implement this service on top of our WordPress hosting environment.”

With managed WordPress hosting, WebHostFace offers personalized advice for SEO, business direction, design, and development. These sites are also hosted on servers specifically optimized for WordPress, allowing for enhanced speed and performance. In addition, the accompanying WordPress environment is developer-friendly and comes equipped with free SSL and customizable themes and plugins.

“With managed WordPress, our customers get personal WP Assistant packages, full website management, and speed — along with performance, security, and SEO checks,” Valentin said.

Dedicated WordPress assistants take the time to learn a customer’s site, niche, and plans so they can offer the best and most personalized advice.

WebHostFace was created to become the new personal “face” of modern web hosting. By making hosting more than simply a service for website creation, WebHostFace has earned the loyalty of thousands of customers who have achieved success as a result of their partnership.

Sean Garrity

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