TL; DR: ZOMRO, a forward-thinking host with datacenters in the Netherlands, aims to provide businesses of all sizes high-quality services at low prices. The company’s comprehensive suite of hosting solutions, FTP services, and domains include 24/7 omnichannel support at no extra charge. With a customer-centric strategy for product development and a focus on friendly service, ZOMRO is determined to stay one step ahead in a saturated and evolving market.
The Netherlands is a hotspot for hosting infrastructure — and for good reason. Amsterdam is home to AMS-IX, a leading internet exchange connecting more than 800 networks. Out of all key markets in the EU, energy prices are the lowest in the Netherlands, and the network-rich country provides a low-latency gateway to Europe. With multiple fiber deployments, the Dutch telecom market is one of the most sophisticated in the world.
With these facts in mind, it’s no wonder that hosting companies like ZOMRO are choosing to house their infrastructure in the Netherlands. Mark, the company’s marketing manager, told us that the high-tech, reliable datacenter locations provide customers stability, speed, and security.
“Our efforts are aimed largely at creating comfortable conditions for customers to develop and improve upon their projects using services that are stable, modern, and fast,” he said.
ZOMRO also provides 24/7 omnichannel support at no extra cost. “A professional and friendly support team is always available to help customers with any issue, at any time of the day, in the shortest time possible,” Mark said. “We take a personal approach to customer service so customers can allocate all their time to their business projects. We take care of the rest.”
With a wide range of ever-evolving shared, virtual, and dedicated solutions as well as FTP and domain registration services, ZOMRO is determined to keep its customers one step ahead of a quickly changing industry for an affordable price.
Shared, Virtual, and Dedicated Servers Plus FTP and Domains
Mark told us ZOMRO is committed to delivering a range of solutions that cater to an array of use cases. “We are trusted to host both small promo sites and startups as well as large portals, government agencies, and high-load projects,” he said.
He noted that ZOMRO’s goal is to zero in on customers of all types and sizes — whether it’s an established business looking to expand or a small startup just getting its feet wet in IT. “We help them in every possible way to master our services, provide free consultations, and perform the necessary customization for their tasks,” Mark said.
In addition to hosting solutions, ZOMRO offers reasonably priced domain registration options. Customers also have the option to protect their data against threats such as malware, hardware failure, and software glitches with a range of FTP storage plans.
Mark told us the company keeps quality control top-of-mind when it comes to infrastructure and performance. “Our company has built a strong reputation for providing premium-class services,” he said. “We adhere to the highest standards in our work.”
According to Mark, that’s just the beginning. The company is in the process of upgrading its solutions to make them stronger, faster, and even more affordable.
“We’re already at the final testing stage for additional services that will allow customers to use their finances even more rationally while gaining more stability, performance, speed, data volume, and technical support,” he said. “We are constantly striving for development and improvement, and we’re always open to new proposals.”
The Goal: To Offer Quality Hosting Services at Wallet-Friendly Prices
With 77% of entrepreneurs relying on personal funds to get their small businesses up and running, it’s easy to see why cost is such an important consideration when selecting a web host. Companies looking to build online presence on a budget seek the ultimate in hosting solutions: top-tier services at affordable price points.
ZOMRO’s low-price policy is intended to help businesses earn money online, rather than just spend it. “One of the advantages of ZOMRO is that we can offer high-quality services for a low cost while guaranteeing the stability of customer projects,” Mark said.
The company’s budget-friendly virtual dedicated servers and virtual private servers start at only .99 euros per month, including 256MB RAM and 5GB storage with various restrictions. For 2.99 euros per month, the company offers 1024MB RAM, 20GB storage, and 100Mbps port speed.
The global web hosting landscape is increasingly competitive and expected to become a $154 billion industry by 2022. According to Mark, hosts can only thrive in this environment with the help of a strong internal team.
“In my opinion, 75% of a company’s success depends on its team,” he said. “We put great focus on the quality of our services.”
Mark told us ZOMRO achieves high stability, performance, and uptime rates by cooperating with the most reputable datacenters in the Netherlands. A major focus is also centered on support, with the team available to field questions and tackle issues 24/7. “It’s our goal to minimize costs and provide customers with the best service for the least amount of money possible,” he said.
Staying One Step Ahead in a Rapidly Evolving Industry
Modern businesses recognize that the tech landscape is continuously evolving. Numbers don’t lie: In 2018, more than half of the website traffic generated worldwide came from mobile phones. In 2018, 52.2% of all website traffic worldwide was generated through mobile phones, up from 35% just two years earlier. By 2020, that figure is projected to reach 68%.
The number of internet users is expected to include more than half of the global population — or 3.8 billion — by the end of 2018. And by 2020, the volume of the internet as a whole is expected to be 95 times bigger than in 2005.
Mark told us that ZOMRO isn’t sitting idle in the face of such changes. “I am pleased that the IT industry has a very fast pace of development,” he said. “The horizon will unequivocally bring even more progress, increasing the hardware capacity and automatic controls, improving quality, and introducing new standards for datacenter construction. Customers of forward-looking hosting companies, like ZOMRO, will experience all this in the near future.”
ZOMRO turns to market trends and consumer feedback to inform future development and stay ahead of the competition. “Every day we monitor hosting market trends and new hardware and search for optimal suppliers of components to ensure high quality, relevance, and low price,” Mark said. “We regularly interview our customers and employees to hear their proposed innovations and ideas for our company.”
Even without interviews, ZOMRO customers are eager to share their opinions. “We constantly analyze feedback received from our customers and left on theme-based websites, which allows us to maintain the relevance of our services in terms of quality, price, and novelty,” Mark said.
Personalized 24/7 Support Through Phone, Email, or Live Chat
It’s no secret that a positive support experience is crucial for customer retention. Research shows that just one negative experience is enough to motivate 51% of customers to walk away from a business for good. When choosing a web host, it’s important to ensure that excellent support is a top priority. Research is a must: Many experts recommend modern businesses find out how long it typically takes for support staff to reply before signing a contract.
ZOMRO recognizes the importance of quality customer service in the hosting industry and boasts an average support ticket response time of seven minutes. “Our 24/7 technical support provides customers a great advantage, covering a full range of activities related to server configuration, deployment, site migration, installation of control panels, CMS, package updates, and much more,” Mark said.
Many companies also find it beneficial to choose how and when they receive customer service support. For that reason, ZOMRO offers omnichannel support through various communication channels, including phone, email, and live chat.
When interacting with customers, ZOMRO employees are taught to adhere to essential guidelines, including understanding the customer’s point of view, providing a personalized approach, assuming the customer is always right, avoiding wait times, and keeping the customer top-of-mind. “At ZOMRO, we dedicate much time to improving support quality, which is already at a very high level,” Mark said. “We provide support as if we were doing for ourselves — that is, in the best way possible.”
Whether through advanced datacenters in the Netherlands or quality support, ZOMRO sets the bar high.