TL; DR: The eCommerce environment is becoming increasingly sink or swim, forcing businesses to find an edge or be taken down by fierce competition. After all, there’s a lot that can go wrong in the online marketplace, from the high cost of downtime to reputation-destroying security breaches. QuadraNet — a seasoned provider of dedicated servers, colocation, and cloud services — has centered its business on protecting client infrastructure and data from the very beginning. We caught up with QuadraNet CEO Ilan Mishan to learn how the company is helping clients outwit their rivals with some seriously smart hosting technology.
When Charles Darwin formulated the theory of evolution during his infamous 1835 voyage to the Galápagos Islands, I’d wager he didn’t have business innovation on the brain. Still, some 180 years later, his discoveries serve as a warning to businesses attempting to navigate the fine line between survival and extinction in an ever-changing marketplace: evolve or die.
From DDoS attacks that cause revenue-draining downtime to security breaches that destroy customer trust, predators in the hosting ecosystem are increasingly menacing. Fortunately, today’s professionals can lean on the skills of hosting providers like QuadraNet to prosper in a high-risk digital market. As a leading provider of scalable hosting and datacenter solutions, the company is poised to meet clients’ needs at any time. Ilan Mishan, QuadraNet’s CEO, told us the company’s offerings are designed to “grow as you grow.”
“We put ourselves in our customers’ shoes in terms of what it would take to make their lives easier,” he said. This is done through proactive server management; a variety of dedicated server and colocation solutions; private clouds; a hybrid service approach; unparalleled customer support; and an eagerness to stay one step ahead of industry trends — and, of course, threats.
After all, QuadraNet has never been one to rest on its laurels. In the 20+ years the company has been in business, they’ve morphed from a telecommunications provider in Los Angeles to one of the largest full-service hosting and datacenter providers operating out of Atlanta, Chicago, Dallas, Los Angeles, Miami, and New Jersey. And, based on new releases like QuadraNet’s Private Cloud and Intelligent Monitoring Platform (IMP), it’s fair to say there’s much more to come.
Feature-Rich Dedicated Server and Colocation Solutions Made Easy
QuadraNet’s dedicated server and colocation solutions, available through geographically-diverse datacenters in Atlanta, Chicago, Dallas, Los Angeles, Miami, and New Jersey, are designed to alleviate the pain points too often associated with hosting.
For example, QuadraNet’s intuitive NEO client portal empowers clients to take full charge of their services with features like remote power control, billing management, and DDoS reports. They can configure and deploy new InfraCloud instances, activate and deactivate software licenses, and manage support tickets, among other features. Ilan recommends taking a look at the company’s interactive demo for a representation of the robust management and monitoring tools available.
Ilan said new features are regularly added to the portal based on client feedback and market research. “Our research team makes sure we’re ahead of the game, providing customers with innovative features on a consistent basis,” he said.
All dedicated server and colocation plans include 100Mbps port speed, 3Gbps of DDoS protection, and support of the company’s Network Operations Center (NOC) — which is available 24/7 to assist with everything from advanced troubleshooting to routine upgrades. Each datacenter QuadraNet features premium network connectivity with redundant UPS backup units to ensure 99.999% network uptime.
In addition, QuadraNet makes quick deployment of dedicated servers a reality with its Provisioning Department, a group that specializes in building and racking servers within 24 hours of order placement.
Private Cloud Infrastructure Backed By Dedicated Support Specialists
QuadraNet’s cloud solutions include InfraCloud, a scalable and reliable cloud service boasting 99.999% uptime, support for a wide range of operating systems, and a custom interface. The service is billed hourly for as low as $0.008 per hour with various plans and upgrades.
In addition to InfraCloud, Ilan told us his team is especially proud of Private Cloud, a solution strategically designed to meet clients’ specific infrastructure needs.
Each client receives the assistance of a dedicated QuadraNet Cloud Specialist who evaluates their needs before designing a custom private cloud solution complete with a variety of operating systems, future scaling options, and complete server management.
As exemplified in its private cloud solutions, QuadraNet considers customer service to be its most effective marketing strategy.
“Instead of spending $300K a year on marketing, we funnel it into better training and the addition of qualified people to our team,” Ilan said. “Our support department is probably five times bigger than sales and billing, to demonstrate our focus as a company.”
A Hybrid Service Approach Tailored to Customer Need
While cloud hosting has proven popular with many QuadraNet clients (as Ilan quipped, ‘Cloud is God’), others seek a hybrid approach.
“A lot of people have started switching back to some bare metal and colo to balance things out a little bit; we feel like that is where the market is heading,” he said. “Fortunately, the hybrid model is in our DNA.”
Ilan told us companies adopting this model often need guidance. “Obviously, you have the people who already know exactly what they want — others need a bit of hand-holding,” he said. “We specialize in customized solutions and can tailor a service just for them.”
The fact that QuadraNet’s 24/7 support team is located on-site makes a world of difference in the service provided. QuadraNet is 100% PCI compliant, meaning that businesses that accept credit card payments can host their data securely. In addition, employees comply with meticulous regulations when working on hardware and datacenter equipment, providing clients assurance they are receiving a high level of service.
“Since our staff is not remote or outsourced, it’s more of a personalized, hands-on approach,” Ilan said. “We’re not the cheapest, but we’re not the most expensive, and we charge the rates we do because we have a full support system of talented people.”
Guaranteed Peace of Mind with Proactive Server Management
Launched last year, QuadraNet’s Intelligent Monitoring Platform (IMP) offers managed support for dedicated servers, cloud hosting, and colocated devices. For $39 and a minimum six-month contract, IMP covers a comprehensive set of services, including physical hardware management and replacement, backup and restoration assistance, network monitoring, custom DNS configuration, control panel installation, security hardening, software updates, and more.
“The new platform takes managed support to a whole new level,” Ilan said. “It proactively monitors individual services within dedicated server environments such as Apache and MySQL, and, if any of them go down, our team will be monitoring it and take action on the client’s behalf.”
With IMP, staff will take action without a support ticket, but QuadraNet also offers a reactive server management upgrade for $29 per month available through phone, email, and support tickets.
Just as living organisms have had to evolve over time to survive, so do businesses. Having a host that understands the hardships of eCommerce helps businesses avoid worst-case scenarios such as data breaches and revenue loss.