How Krypt's Global Datacenter Network and Dedicated Support Team Help Customers Maintain Seamless Business Continuity

TL; DR: Krypt has become a leader in dedicated, virtual, cloud, and web hosting with fully staffed datacenters around the globe. The company has invested resources in robust infrastructure to provide high-performance hosting and keep customers online. Krypt also provides responsive 24/7 support that sets the industry standard and offers a wide range of affordable service plans for individuals, businesses, and even government entities. And it is building on that foundation with an accessible, enterprise-grade cloud virtualization platform that enhances reliability, durability, availability.

Downtime can be a systems administrator’s worst nightmare. Consider the two-hour, system-wide outage in June 2019 that took registers in all Target stores offline and disrupted business nationwide. The outage happened on a Saturday when sales typically spike, and worse, on Father’s Day weekend. The cost of the outage has been estimated at $50 million.

The most critical services a web host can offer are high performance, uptime, and responsive support — whether it’s a retail store or an enterprise. Of those, high performance and high availability may be the most important to entrepreneurs, CEOs, and CTOs who want to maintain seamless business continuity.

According to a 2019 study, performance and availability were the two top issues cited by 80% of the global IT decision-makers who responded.

For companies with frequent outages, the costs can be prohibitive, and the two most common causes given for downtime are network failure and usage spikes.

Full-service hosting provider Krypt understands that dynamic, which is why it built an infrastructure with performance, uptime, and support in mind. Krypt serves more than 5 million websites around the world through its vast datacenter network that spans the globe.

“We offer 99.9% uptime, 500 Gbps of network capacity, and 24/7 support response for a variety of customers — including enterprises and governmental departments,” said Dean Wang, Krypt’s Business Development Manager. “Hosting providers today need to offer more services in more locations and grow a worldwide presence.”

That’s why Krypt invests in infrastructure to grow its list of services as customer demand increases. And its network backbone was built by experienced Krypt specialists, which is why it currently manages more than 20,000 switch ports flawlessly.

Krypt was founded in May of 1998 as a shell and web hosting provider. It has since grown to become the leader in dedicated, virtual, cloud, and web hosting in Southern California, among other areas. And the host stays close to its customers around the world with offices in Orange, California, and Bangkok, Thailand.

“Krypt is the hosting arm of VPLS Inc., an enterprise cloud and managed services company that was one of the original 31 VMware Enterprise Service Providers in the world. VPLS focuses on IT services, such as infrastructure management, public-private cloud deployment for enterprise customers, and cloud backups and disaster recovery,” said Dean.

“At Krypt, as a managed service provider (MSP), we also offer enterprise customer services, including Help Desk, server patch management, and a variety of security solutions,” said Dean.

The host has datacenter locations around the world, including America, Thailand, Hong Kong, Singapore, and its newest location in Poland. In the U.S., locations include Phoenix, Arizona, Ashburn, Virginia, and three in California: Los Angeles, Santa Ana, and San Jose.

That coast-to-coast presence offers geographic redundancy for ideal latency. And those locations are also home to the largest fiber cable landings on the western and eastern seaboards connecting to Asia and Europe.

All of the company’s datacenters are carrier-neutral and maintained by specialized, top-tier facility providers. They are built with industry-leading equipment, and have numerous diverse path fiber links, dedicated generators, power feeds, and battery UPS backup.

All of Krypt’s facilities are staffed 24/7 with experienced employees. The team’s highly qualified software engineers hold a total of 78 Cisco certifications, 59 Brocade certifications, and 127 VMware certifications, among many others. And the company made expertise and support priorities from the beginning.

“Even when we started the company, we were already providing the best service and technical support in the industry,” said Dean. “Our 24/7 support includes response within minutes, and customers can access it by telephone, email, ticketing system, or live chat. It has become the industry gold standard.”

Response times are as fast as 15 minutes for its Pro managed solutions service level agreement, and even the Basic plan has a response time of eight hours.

Krypt offers a wide range of affordable service plans for a variety of customers, including individuals, enterprises, and even governments. Its pricing tiers also fit into the budgets of any size business or website.

And before Krypt updates its products, adds features, or puts new ideas into production, the company listens to its customers and keeps track of the latest industry developments.

“We are always adapting, upgrading, and improving our products,” said Dean. “When we started, our business was pretty much only dedicated servers, and, back then, hosting was a metal box in a rack in a datacenter connected to the internet. Now, we’re developing products in response to new trends as well as innovating our dedicated server side.”

One of the latest trends in hosting is the cloud virtualization platform. Krypt’s iON Cloud enterprise-grade offering is aimed at those who want to leverage the benefits of the cloud — including seamless continuity and greater availability — without a significant investment.

Customers can connect their own infrastructure to Krypt’s datacenter and cloud network, thus expanding their resources without needing hardware or network setup.

“It has the advantages of an on-premise deployment, but with the scalability of the cloud,” said Dean. “So it’s easier to expand, and also has cloud backup and disaster recovery.”

Krypt’s cloud platform also offers a 99.99% uptime guarantee with full hardware and network redundancy to keep clients online. And iON Cloud is designed for those customers who want to host and manage their websites.

“It’s more self-managed,” said Dean. “From the control panel, you can do a lot of things, like a rebuild, reboot, and access the console, or even a rescue mode, all by yourself. It’s also fast to set up. Once you make the first payment, it’ll get set up within a minute.”

With pricing as low as $5 a month, the iON Cloud service is also affordable. And Krypt’s next project will be launching more locations and continuing to expand its network capacity.

“We’re still learning where the customers are,” said Dean. “We have many from Asia, and we’re adding more capacity in that area, too. We’re also planning other locations to cover a larger footprint for global customers.”