TL; DR: IPServerOne offers a wide range of web hosting solutions, including managed services, designed for businesses of all sizes. The company is laser-focused on the customer, providing customized solutions tailored to their needs, continuous development based on their feedback, and attentive, around-the-clock support. Ultimately, IPServerOne’s goal is to deliver reliable, ready-to-deploy products and services that support the demands of its customers.
Customization is much more than a buzzword: According to a recent study on the topic, it’s the future of business.
In 2018, researchers surveyed online shoppers in South Korea to examine the effect of customization on product attachment, attitudes, and loyalty in the fashion industry.
The majority of those surveyed said customization both increased their emotional attachment to products and positively influenced their attitude toward individualized services — ultimately boosting their loyalty to a company.
But the benefits of a custom approach aren’t limited to the world of fashion. Take hosting, for example. As with clothing, the best solutions aren’t one-size-fits-all — they’re precisely tailored to the unique requirements of each project.
The folks at IPServerOne know this — and they craft the company’s vast hosting portfolio accordingly.
“We’ve witnessed a paramount shift from traditional web hosting to customized, solution-based services that align with individual business operations — and these solutions differ for each business,” said Halissa Hilmy, Marketing Executive at IPServerOne.
Unlike the standard hosting packages commonly found on the market, IPServerOne offers made-to-order solutions designed to meet unique customer demands. This flexibility extends to cost — for example, the IPServerOne Cloud platform includes scalable compute capacity with usage-based charges and hourly billing options free from contractual obligations.
The Malaysia-based company, which is approaching its 20th anniversary, also provides end-to-end managed services designed to accommodate growth for businesses of all sizes. With a company culture centered on continuous learning and obtaining user feedback, IPServerOne is poised to earn and build customer loyalty for decades to come.
Web Hosting Services Designed to Accommodate Growth
Lee Cheung Loong, who currently serves as IPServerOne’s managing director, founded the company in 2003.
“Initially, it was a one-man-show run from a small office lot in Kuala Lumpur that provided basic web hosting services,” Halissa said. “Now, IPServerOne has grown into a company of 50 professionals occupying three office lots and offering a wide variety of enterprise-level hosting services to more than 50,000 customers, both local and overseas.”
The company’s goal has always been to help customers grow, as reflected in its tagline, “Our Infrastructure. Your Growth.” This devotion to customers has led to a year-over-year renewal rate of 90%.
Halissa told us that the company frequently analyzes product performance to gauge the popularity of its services among users. Lately, customers have been flocking to the IPServerOne Cloud platform, which is secure and flexible — giving customers the freedom to configure their environment according to unique and changing requirements.
As mentioned, the company’s cloud hosting service also allows users to scale resources, such as RAM, storage, and CPU, up or down based on current usage, dramatically cutting costs. Customers can estimate hourly or monthly fees using the company’s Cloud Calculator.
“We are the first hosting provider in Malaysia that offers hourly-billed cloud hosting using OpenStack technology,” Halissa said. “Customers may choose to deploy their instance in three different regions: Malaysia, Singapore, or Hong Kong.”
IPServerOne’s primary goal is to make it as convenient as possible for users to deploy and manage server instances.
“They can resize their resources directly through the platform,” Halissa said. “They also have full control over their instances through the cloud platform that includes accessing the console, stopping, rebooting, shelving, resizing, renaming, retrieving passwords, managing security groups, viewing networks, and deleting the instance.”
End-to-End Managed Services for Businesses of All Sizes
Customers who are looking to avoid technical hassles while saving money on IT personnel can turn to IPServerOne’s outsourcing solutions. These plans allow customers to take their minds off common tech-related distractions, such as hardware malfunctions, security threats, and ever-changing data regulations. With those concerns eliminated, business owners can channel their extra energy into what really matters — facilitating growth.
Unlike in-house employees who may call in sick, IPServerOne’s skilled team of tech engineers are available 24/7, regardless of holidays, to assist customers. The company delivers fully managed services for everything from email hosting to dedicated servers. Users may choose between four monthly plans (Basic, Essential, Pro, and Premium) or opt for the company’s SmartHand Services plan, which is billed by the hour and performed on a date and time agreed upon by both parties.
IPServerOne offers several services under the SmartHand plan, including incoming and outgoing equipment shipment tracking, on-site or office technical assistance and troubleshooting, and colocation equipment management, among various other tasks.
Whether they choose managed services or standard hosting solutions, Halissa said customers can rely on IPServeOne’s fast and powerful infrastructure. The company has held the number one spot in terms of border gateway protocol (BGP) connectivity in Malaysia for five consecutive years. It also offers a 99.9% uptime guarantee.
“Our global internet backbone provides low-latency IP transit, access to thousands of networks, and dual-stack (IPv4 and IPv6) solutions,” Halissa said. “We contribute 10% of Malaysia’s domestic online traffic through the 5,000 physical servers we manage.”
Improving the Customer Experience by Listening Carefully
IPServerOne’s reliable and customizable turnkey hosting packages may attract customers to the company, but it’s the attentive and knowledgeable customer support that makes them stay.
“Our main office in Damansara, Kuala Lumpur, is always open for customers to drop by, have a cup of coffee with us, and chat about their IT concerns and inquiries,” Halissa said. “We are always here to listen to our customers’ demands and will always seek ways to provide them with the solution they are looking for,” Halissa said.
The IPServerOne support team is on hand 24/7 to assist customers, and its provisioning team works to ensure speedy server setup and deployment, increasing both time-to-market and ROI. In addition, a fully staffed Network Operations Center (NOC) team is available on-site around the clock to maintain the company’s dedicated datacenter.
This customer-centric approach extends to the company’s internal development efforts. As the IPServerOne team is updating products, adding features, and experimenting with new ideas, user input is always a consideration.
“Our process usually begins with collecting customer feedback through our customer service, sales, marketing, and support teams via the multiple communication channels,” Halissa told us. “We listen to their needs, try to understand the IT complexities that they face while managing their IT setup, and value their suggestions for future product development.”
The company’s research and development team also uses its skills and expertise to identify opportunities for improvement in step with customer demands and rapidly evolving technology. In some cases, the team will choose to phase out a product completely.
“We ended the sales of our shared web hosting early last year with the aim to shift our company direction toward virtualized cloud and dedicated hosting, which provide customers with better resource allocations and top-notch performance,” Halissa said.
A Family Like Culture Centered on Continuous Learning
A small, close-knit team of professionals with diverse backgrounds and skills is at the heart of IPServerOne.
Uniting them is a passion for continuous learning and high-level support that works to ensure the best possible customer experience in a rapidly changing industry.
“Our people dedicate themselves to going above and beyond the call of duty,” Halissa said. “We support each other when an issue arises and work hand in hand to make sure that nobody gets left behind, and all teams can maintain a high level of productivity.”
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