TL; DR: In the five years since Hostripples dipped its toes in the market, the company has grown to provide more than 50,000 customers across the globe with reliable, high-speed hosting services at reasonable price points. The host strives to lead the market through constant development and a focus on customer satisfaction. With a comprehensive suite of shared, dedicated, and virtual servers, Hostripples aims to help businesses of every size gain traction in an increasingly digital world.
I spent a decent portion of my childhood wading in the muddy waters of North Carolina’s Jordon Lake, but I’ve never been able to skip rocks. My lack of coordination is unfortunate because there’s nothing quite like watching stones bouncing across the mirror-like surface of water, leaving trails of ripples behind them.
In a figurative sense, the ripple effect is used to demonstrate the far-reaching implications of our choices. As leadership guru Robin Sharma once said, “Daily ripples of excellence, over time, become a tsunami of success.”
When competing in today’s online marketplace, companies can only gain momentum if their websites stay up and running. To that end, choosing the right hosting provider is essential. Recognizing this, companies like Hostripples are on a mission to provide secure, uninterrupted web hosting services to individuals and businesses.
“Our biggest concern is keeping our customers’ data online,” Sanjay Jadhav, Owner of Hostripples, said. “Excellent server performance is of great benefit to our customers.”
The company guarantees 99.9% uptime for its comprehensive range of shared, cloud, virtual, and dedicated solutions, which come backed by 24/7 customer support. With datacenters in North America, Europe, Asia, and Australia, Hostripples is helping 50,000+ customers across the globe bolster online presence through high-speed services at affordable price points.
Lightning-Fast Connectivity with Datacenters Positioned Worldwide
Sanjay co-founded Hostripples in 2013 with Ashish Kale. Both worked for a major hosting brand and knew they could improve the service through centralized automation and better overall support. “We wanted to implement our own ideas, but that wasn’t possible while we were working our day job, so we decided to come together and start our own company,” Sanjay said.
The pair designed an automated web hosting solution intended to provide affordable, secure, and reliable web hosting solutions to customers in the US, Canada, and Germany. Two years later, Sanjay and Ashish decided to expand their operations after Indian Prime Minister Narendra Modi launched Digital India.
The campaign, intended to “transform India into a digitally empowered society,” will enhance online infrastructure, increase connectivity, promote digital literacy, and reform government services in the country through the use of technology. It also aims to make investments in India’s tech sector more attractive.
Digital India has received broad support for its potential to connect rural communities to the internet. On Sept. 27, 2015, Facebook CEO Mark Zuckerberg even changed his profile picture in honor of the effort.
“With India’s new president promoting Digital India, the country is booming as an IT hub,” Sanjay said. “We saw a good reason to concentrate on the Indian market as well, and now we have multiple Indian customers.”
To serve this global customer base, Hostripples has expanded its infrastructure over the years to include more than 15 datacenters spanning North America, Europe, Southeast Asia, South Asia, and Australia. “The main idea behind having multiple datacenter locations is providing the fastest connectivity and speed possible,” Sanjay said.
A Comprehensive Catalog of Shared, Cloud, Virtual, and Dedicated Plans
Hostripples offers across-the-board hosting services — including shared, dedicated, and virtual servers; reseller plans; and domain registration services — that vary greatly in terms of location, cost, and features.
For example, the company’s shared plans, which feature unlimited bandwidth, start at just $2.99 per month on servers in India, Poland, and the UK. Virtual private servers are available running Linux for $28 per month or Windows for $28 per month. Dedicated servers vary in price and location, with plans ranging from $160 to $380 per month in the US to $155 to $595 per month in Canada.
“Our marketing strategy is to satisfy all customers,” Sanjay said. “We help start-up companies bloom with low-cost shared plans that have a lot of features, but we also concentrate on mid-market and enterprise-level customers who require top-notch hardware and services.”
Sanjay told us the company aims to continuously develop proprietary web hosting technologies designed partly in response to customer feedback. “We keep adding on to our features to improve the hosting industry,” Sanjay said. “We are passionate about creating quality products to keep our customers updated and secure.”
Sanjay said Hostripples has recently received requests for integration with platforms like AWS, Azure, and Google Cloud — which led to a light-bulb moment. “We are planning to get involved in cloud-based technology and eventually deploy our own product so we can provide a better solution with more reasonable prices than those big brands,” he said.
Secure, Reliable Services Prevent Costly Network Downtime
It’s no secret that downtime poses a major threat to businesses in an increasingly online world. Most businesses these days sell products and services online, and those that don’t still need a virtual storefront to boost credibility and communicate important information.
Of course, customers can’t place online orders or find crucial contact information if your site is down. According to Gartner, the average cost of network downtime is an estimated $5,600 per minute, which equates to $300,000 per hour. Other studies show that 80% of companies lose money as a result of downtime, with costs ranging from $140,000 to $540,000 per incident depending on the industry.
Sanjay told us Hostripples maximizes server availability through robust security, 24/7 expert support, fail-safe power systems, and routine system testing — and the company’s 99.9% uptime guarantee serves as additional assurance.
Hostripples’ global datacenters are protected by motion-detecting security cameras, smoke detectors, and 24/7 onsite security personnel to prevent and minimize incidents. To protect against power failures, the facilities include dual power feeds, redundant routing equipment, and 48-hour emergency backup generators.
And, since we live in a world where hackers constantly try to take advantage of vulnerable site owners, Hostripples offers a variety of security features. The company helps businesses safeguard customer data through a selection of Comodo SSL certificates — essential when handling sensitive payment information — ranging from $30 a year for personal sites to $300 per year for eCommerce sites. In addition, customers can purchase advanced website scanning through SiteLock to find, fix, and prevent malware threats.
Going Above and Beyond: Strategies That Build Customer Loyalty
For Hostripples, customer satisfaction has always been a priority. “Hostripples was started as a way to minimize the communication gap between customers and support teams,” Sanjay said. “We knew that email and chat support alone would not be sufficient.”
So, the company focused on talking to customers to understand their pain points on a deeper level. “This helped us improve the quality of our support and really understand our customers’ issues so we could solve their problems,” Sanjay said. “It also gave us the opportunity to educate our customers, which helped a lot.”
Sanjay believes the strategy has helped boost customer retention. “We are happy to say that the first customer who signed up with us is still with us,” he said. “That says a lot about our retention rate.”
The team’s overall mission is to keep customers happy, even if it means stretching the definition of traditional support. “Sometimes we go outside the limits of industry support,” Sanjay said. “If a customer asks for something not typically covered by hosting — for example, they might be having issues with the coding — we’ll still have our developers help them.”
For companies hoping to turn ripples of success into waves, this kind of customer service could be the key.