TL; DR: Since 2004, ISPsystem has helped companies manage their IT infrastructure with automated tools and attentive customer support. The service provider delivers various management software solutions that allow businesses to focus on higher-value projects and increase the efficiency of routine tasks. ISPsystem helps hosting providers, MSPs, and enterprises become service-driven entities by equipping them with the solutions to optimize their operations and ROI.
Over the years, automation has become essential to digital transformation, and more companies have begun to realize the benefits of its capabilities. With automated infrastructure, employees can streamline workflows and focus on higher-value activities instead of wasting time on routine tasks. Integrating this feature brings optimization and reduced costs that would otherwise go toward task management.
According to Frevvo, 78% of business leaders say automation increases workforce productivity, and 57% of IT leaders say it saves departments between 10% and 50% on manual processing costs.
ISPsystem provides businesses with automated IT infrastructure to boost their digital transformations. Several years ago, companies viewed automated management services as unnecessary, especially within the hosting industry. But in recent years, companies have used it to turn their operations around for the better.
“And that’s when our software started showing return on investment. So it wasn’t viewed as an expense on the balance sheet anymore. More companies started viewing it as a real opportunity to achieve their goals and objectives,” said Pavel Guralnik, CEO of ISPsystem.
Since its inception, ISPsystems has adapted its framework to meet the market’s changing demands. But, the company had already scoped out the future of the hosting industry long ago.
“Back when ISPsystem was just starting as a company, we had an idea that hosting in itself and the hosting industry would transform into something that is service driven. The idea was that we wanted to create solutions that would help hosting providers transition into that service industry,” said Pavel.
The ISPsystem team understood that customers would need more from hosting going forward. Customers would soon rely on hosting providers for their services and their resources. For this reason, ISPsystem shifted its model to provide hosting carriers with the instruments to simplify their operations and their customers’.
“So we automated all the routine tasks and allowed hosting companies to focus on the service aspect while providing them with the tools to help their customers achieve their goals,” said Pavel.
Return On Investment: Optimization Via Automation
ISPsystem has long understood the value of automation in business optimization. Companies that invest in automated technologies boost efficiency and distribute tasks evenly. Thanks to automation, users can save time, decrease errors, and lower costs attributed to workload management.
“Many companies started to optimize their processes and cut costs. And they have to dedicate their workforce’s attention and power to tasks that are not routine and require more creativity,” said Pavel.
ISPsystem helps customers increase their productivity. The company recently integrated the enterprise market into its customer base, adding to its list of MSPs and other hosting providers. ISPsystem provides enterprises with the tools to manage their internal infrastructure and automate routine tasks.
ISPsystem’s DCIM solution allows businesses to manage their datacenter remotely and reduce the number of instruments they use. Pavel said one of ISPsystem’s enterprise clients reduced its number of tools from 15 to seven because of its DCImanager.
“That gave a great return on investment in terms of them cutting their licensing costs on all the other tools and saving the sheer hours that IT and Engineering departments used for carrying out tasks in different tools, as well as documenting all the processes,” said Pavel.
Another customer reduced its onboarding process timeline from four months to two months with the help of ISPsystem’s services, as new engineers had a significantly smaller amount of new systems they had to familiarize themselves with, thus allowing them to start bringing value to the company much faster. ISPsystem offers several management software products, including a server virtualization platform, a web server control panel, and a billing system, for companies looking to invest in automation and optimize their operations.
Expanding Customer Opportunities by Adapting with the Market
The COVID-19 pandemic prompted massive changes to the global workforce environment, forcing companies to adapt to survive. Instead of seeing these changes as a challenge, ISPsystem saw it as an opportunity. And that opportunity came in the form of an expansion.
“We had to adapt and embrace the new reality. We decided that we were not going to be a Local company anymore. So we actively started hiring talent outside of our home city, which was something completely new to us,” said Pavel.
Although ISPsystem had customers in more than 160 countries, its operation base was primarily centralized. Its location often made it challenging to serve its global client base because employees had to work around the clock to relay customer support.
ISPsystem increased its workforce pool and digitized its internal communications to maintain a connected workplace environment. This expansion also came with other benefits.
“It gave us great access to many new people, which brought a lot of new expertise into the company over the past two years. At the moment, 34% of the people within our company are spread all across the country, and by march 2022 we project that this number will increase to over 50%, based on our hiring current dynamic” said Pavel.
The company also gained more customers and saw its reach increase in other countries. Because ISPsystem has employees in various time zones now, it can stay better connected with its users.
“Over the past two years, we had more customers coming in from Europe, Latin America, and the US and we are going to expand”, said Pavel.
On the Horizon: New Product Upgrades and Client Profiles
ISPsystem has always been service-driven, and it continues to maintain that quality. Pavel told us ISPsystem seeks to enter the developer market and has rolled out a road map for developer tools. It sees the need for automation in that market and has set out to help software engineers increase efficiency and reduce program timelines.
“It’s the same philosophy as with all the other platforms. We’re trying to reduce the number of tools that are needed for doing the job and achieving the objective,” said Pavel.
ISPsystem plans to expand its ISPmanager to fit developer needs. It will also add more third-party services developers use daily for virtual machine management to its VMmanager.
As companies increase their digital footprints, more will transition to the cloud, and the pandemic has only accelerated this transformation.
“The pandemic increased the global demand for the cloud. Many companies started moving their services to the cloud, reducing their CAPEX. We are expanding the platform to allow companies to deploy public, hybrid, and private clouds,” said Pavel.
Pavel also said companies can save on capital expenditures with ISPsystem resources and acquire a greater return on investment. Because ISPsystem’s services are operating expenses, companies can react to changing market conditions and retain agility.
Updating its DCImanager is also on the list. Pavel said the team has added new functionality which allows a more in-depth control of the servers, including monitoring, upgrading BIOS, etc, which will allow administrators to manage internal infrastructure servers. But that’s not it. ISPsystem also has another product release on the horizon.
“The product is inventory management. It should help companies keep track of IT assets they have in stock, which are geographically spread out, and hopefully save some dollars on not buying anything extra that they don’t need,” said Pavel.