It’s Summer 2014 in sunny San Diego — where the one and only HostingCon gave me the excuse to make my first trip to the West Coast. I have a lot of great memories from that event, but one that stands out for me is a conversation over drinks and an impromptu demo of proprietary Live Chat software, courtesy of SiteGround’s Founder and CEO.
As the two tech-loving, customer service-minded Russians sipped their espresso and shared with us the technical nuances of their in-house-built Support Ticketing System, I felt their passion for empowering customers with powerful hosting solutions. I could tell this host was a force to be reckoned with, and I couldn’t wait to get my hands on their WordPress hosting.
Overall SiteGround WordPress Review: 4.7/5.0
Our SiteGround WordPress hosting review revealed a lot — namely that the in-house innovations and the team backing them are market-leading. If nine nines for an uptime guarantee (99.999%) doesn’t impress you (it should), then the multiple layers of caching, WordPress staging, and Git versioning control will.
From a custom downtime prevention mechanism to 1-click staging for WordPress and user-focused support software, WP hosting with SiteGround is one of the best customer experiences you’ll find in the industry. Read the highlights of our review below:
- Officially endorsed by WordPress.org as a top host for WP
- FREE WordPress transfer or site setup with 1-click install
- Pre-installed Git, 3 caching levels, and FREE CDN
|Money Back Guarantee||30 days|
|Disk Space||10 GB - 30 GB|
|Domain Name||New or Transfer|
|WordPress Hosting Plans||www.siteground.com/wordpress|
Our Expert's SiteGround Review
Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then they make it simple for you to start rolling out content by offering easy, single-click installs for popular CMSs, including WordPress.
Getting Started: SiteGround Shared Hosting & WordPress
With SiteGround's WordPress hosting, you'll find features you would normally only have access to with managed (more cost, less control, compared to shared) WordPress hosting services. "Our WordPress product has several distinct characteristics that make it attractive to the end user," Ivo told us.
Seamless Site Transfers & SiteGround's Downtime Prevention Mechanism
Users experience a seamless site transition with transferring conducted by SiteGround's WordPress experts, with a free template and template installation included as well. Sites experience no downtime during the transition, but that's no surprise given that SiteGround is reputed for an incredible 99.999% monthly uptime rate (99.996% annually!).
SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves over 90 percent of server issues instantly and automatically. With most competitors, it can take an average of 5-20 minutes to detect, plus up to 20 minutes to react to and resolve issues.
WP Features: Autoupdates, 1-Click Staging, & Git Version Control
SiteGround's WordPress hosting also features autoupdates to the core and plugins, with WordPress caching built-in as well. Users can easily stage and deploy changes to their site, with SiteGround's single-click staging, and Git is available for version control. "Our customer feedback on these features has been extremely positive," Ivo said.
Tech Support: From Server Isolation to Online Tutorials
SiteGround's technical support and reliability is uncanny. In addition to downtime prevention, they've developed a server isolation system that prevents vulnerable servers from devastating entire networks; SiteGround was the first to innovate in such a way in the shared hosting space.
When their team of about 26 developers, designers, and DevOps gurus isn't writing and building premier solutions from scratch, or coming up with new tutorials and knowledge base articles for the SiteGround site, they're talking to customers directly.
Customer Support: 2 In-House Solutions
On the customer support side of things, SiteGround hits the ball out of the park. Two innovations contribute to their unbeatable customer service: their ticketing/help desk and chat system. Both of these user-focused software solutions were custom-built in-house.
1. Support Ticketing System
The ticketing system they designed uses an algorithm to select appropriate tech ops team members for specified jobs. Users can submit support ticket requests under an array of categories and can expect a reply in 10 minutes or less (usually less). The algorithm calculates based on skill level and specialty, assigning the most appropriately qualified developer to each job in the queue.
2. Chat System Portal
The custom chat system harnesses the relationships built in previous chat scenarios by allowing users to select team members they've previously worked with, rather than waiting on the next available agent. Customers can also preview profiles and rate representatives based on their experiences.
Tenko and Ivo took us through an impromptu demo of the chat system, revealing both the ease of use of the product and the genuine helpfulness and responsiveness of their Support Team members, who had no idea who they were chatting with at the time.
Conclusion: We Welcome SiteGround as a WordPress Host
From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, they offer popular perks that you wouldn't necessarily get with other shared hosting providers. Get started with all of the awesome freebies, enjoy their helpful and polite team, and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your web experience easier than ever.collapse info -
Great Designs With SiteGround: WordPress Themes & Templates
Designing your dream site, powered by WP, is super simple with SiteGround. WordPress themes are available by the boatload — both premium and free options — and it only takes a few intuitive clicks to get your site’s template downloaded and installed.
Are you running a burgeoning business and in need of an eCommerce theme? What about the artist types out there who want an aesthetically dynamic online portfolio? Maybe you just need a few pages to connect with potential clients for a freelancing side gig.
Whatever your web need, you can bet there’s a theme for it. If you’re on the hunt for a killer website design, this article features the best WordPress themes, plugins, and templates. Your dream SiteGround site could be a reality in minutes.
WordPress Tutorial & 24/7 Support
Needless to say, we’re big fans of SiteGround support. If the Live Chat demo in my intro didn’t make that clear, the “Best 24/7 Support” recognition we awarded SiteGround should.
In-house innovations really help the team shine when it comes to WordPress hosting service:
- Support Ticketing System uses an advanced algorithm to match tech ops team members with support tickets based on skill and experience.
- Live Chat System gives customers access to on-call support experts 24/7. They can return to previously helpful agents with future questions and offer feedback on the service provided.
- WordPress Tutorials via videos and online guides get you through any WP hiccup.
SiteGround’s 1-click cPanel installation for WordPress is super easy to execute. If you get stuck, though, SiteGround has WordPress how-to tutorials for beginners available. Just follow their online video lessons and you’ll be a WordPress pro in no time.
SiteGround Team Includes Free Domain and Seamless Transfers
If you’re transferring from another host, SiteGround’s migration team makes the transition to their WordPress hosting platform seamless.
- Auto-migration with WordPress setup done by in-house experts
- 1-click WordPress staging to get your site visitor-ready
- 99.999% uptime guarantee so your new site stays online
What’s more, you’ll get all the hosting essentials: free domain registration, cPanel license, and CloudFlare CDN. The team has covered all of their bases in ensuring users a hassle-free, WordPress-friendly hosting experience.
Get Unlimited Free Email Accounts in Every Plan
Ranked one of the top email hosts, SiteGround offers unlimited email hosting at the free domain you get with signup. If you’re a business owner, signing up for SiteGround WordPress hosting may be your best investment yet. Their plans are ideal for business email hosting shoppers.
Hosting packages include secure email protocols, email forwarding, and integrated anti-SPAM filtering solutions. Plus, the SiteGround email platform is compatible with many webmail and email clients, such as RoundCube and Outlook, so they fit any business email need.
SiteGround WordPress Review Recap: Speedy, Secure, & Supported
Sipping drinks in San Diego or sifting through WordPress reviews, my findings are consistent: SiteGround is a host to be reckoned with in the WordPress web hosting space. Their support is unbelievable, your site will be speedy and secure, and the uptime rates are what most hosts strive for in the industry.