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By: Laura Bernheim
Editor: Lillian Castro
Reviewer: Cristian Lopez
| OVERALL RATING |
4.8
/ 5.0
★★★★★
|
|---|---|
| Features | 4.6 / 5.0 |
| Ease of Use | 4.8 / 5.0 |
| Pricing | 4.7 / 5.0 |
| Reliability & Support | 4.9 / 5.0 |
| See Deals |
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Chief Executive Officer Zak Boca and Chief Marketing Officer Dan Ushman launched SingleHop more than a decade ago with the notion that automation could improve IT by reducing deployment time and shrinking the chance for human error. The first to fully automate bare-metal server deployment, the company now enables companies to reallocate IT time away from tedious infrastructure management to product development or strategic projects that move the business forward.
SingleHop specializes in premium managed services, top-tier support, and powerful tools to manage dedicated, cloud, or colocated servers. With Zak and Dan's leadership, the company has grown to serve customers in 120 countries and oversee more than 10,000 physical servers and tens of thousands of virtual servers. Mid-sized and rapidly growing companies will appreciate a SingleHop hosting partnership that combines usability with performance, reliability, security, and top-notch support.
Although the company's prices are somewhat steeper than several mainstream competitors, we found SingleHop to be very reasonably priced for the level of service, flexibility, and attention customers receive. During the white-glove onboarding process, SingleHop technicians will examine customers' server needs and actual utilization, often resulting in cost savings once the company implements the appropriately sized and configured solutions.
Once a customer's hosting architecture is established, the proprietary LEAP control panel allows users to design, deploy, configure, monitor, manage, clone, resize, scale, and decommission all their infrastructure from one platform on any device at any time. With LEAP, infrastructure is deployed in minutes instead of hours, and clients can monitor progress at every step in real time.
SingleHop's work and infrastructure are backed by perhaps the best service-level agreement we've seen. Guaranteeing 100% network and power uptime, in addition to 60-minute response times for support tickets and 90-minute hardware replacement, the company's performance against the Bill of Rights SLA tenets is transparently tracked in LEAP. The self-monitoring SLA and freely available performance metrics are prime examples of how SingleHop genuinely strives to provide impeccable hosting and support.
SingleHop offers more than automation, however. In addition to the dedicated, virtual, and colocated servers, the company features private clouds and a bevy of managed hosting solutions. From fully managed servers to custom solutions, managed Azure, and AWS, SingleHop can tailor its services to meet clients’ needs.
"We haven't evaluated SingleHop for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
"We haven't evaluated SingleHop for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
"We haven't evaluated SingleHop for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
"We haven't evaluated SingleHop for this type of hosting service — yet. Either the company didn't offer this option at the time this review was written or this section of the review hasn't made it to the top of our editorial queue just yet. Either way, check back later, as we're always working to keep our reviews up to date and as comprehensive as possible!"
A beacon of flexibility, SingleHop allows public cloud customers to specify the amount of storage, bandwidth, and memory, in addition to the number of processing cores and which operating system they want. Regardless of hosting architecture, however, SingleHop gives users state-of-the-art tools that simplify account and infrastructure management. The LEAP control panel provides on-demand deployment and a real-time service report, while AI automates and streamlines the management, monitoring, and updating of servers and operating systems. All SingleHop solutions are geared toward IT efficiency and usability.
With so many options and custom configurations, potential customers might have a hard time finding an estimated price for services without talking to a SingleHop sales associate. We appreciate the flexibility, of course, but wish figures were more readily available.
With the company's public cloud hosting plan, customers can be billed hourly for only the computing resources used or receive discounted rates for selecting a monthly billing cycle. Monthly prices range from roughly $45 to $800 per month, depending on the operating system, number of CPU cores, and amount of memory and bandwidth you desire.
SingleHop prices are understandably higher than many mainstream, mass-market hosting providers, but customers will be hard-pressed to find companies that offer a higher level of managed services, security, and innovative tools.
Most SingleHop services qualify for a dedicated support team, which includes an account manager, along with technical support and a billing department representative. Extended support teams also comprise system administrators, developers, and someone with the datacenter operations team. Access to knowledgeable experts is key, and we like that SingleHop goes a step further by adding the comfort of familiarity.
Support is never outsourced. Certified technicians and engineers are available around the clock, and a senior staff member will contact you in less than 90 minutes if the issue requires advanced attention. Support tickets will be answered within an hour and be updated at least every two hours.
Although you can call SingleHop support with a local, toll-free phone number in 12 countries, the LEAP control panel often enters support tickets into the queue faster. We'd like to see support delivered via chat, but SingleHop does include the functionality for sales and general inquiries.
Perhaps what we love most about SingleHop's Service First Support, however, is the operational transparency. Not only does the company publish all critical network, system, and cloud service data, but SingleHop tracks performance against SLA guarantees, including 100% power and network uptime. If the company does not deliver, customers simply have to click a button to receive an account credit.
Laura Bernheim
Hosting Expert:
SingleHop liberates businesses and IT teams by freeing them from both complex and mundane infrastructure management tasks. With a platform built on automation, transparency, and support, the company excels at all flavors of cloud and dedicated hosting. Customers can rely on full-service, white-glove managed services for security, backups, disaster recovery, compliance, or DDoS mitigation regardless of server configuration or location. By creating one-of-a-kind management portals, such as LEAP and AI, SingleHop simplifies and automates infrastructure deployment and software updates. Coupled with an industry-leading SLA and unheard-of accountability, SingleHop is a strong, secure option for growing businesses that can afford to invest in top-notch service.
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Overall Rating
4.8 / 5.0
★★★★★
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