TL; DR: THCServers has been busy since we last touched base with the team in 2016. In this short interim, the company has built a brand-new datacenter and is enjoying rapid demand for its latest high-performance, budget-friendly dedicated server offering. With a wide range of services — including shared and virtual hosting, in addition to domain, design, and SEO solutions — it’s easy to see why more than 15,000 businesses and entrepreneurs have turned to THCServers to power their web properties. And the host’s continued delivery of hands-on support with a family feel is causing these site owners to remain loyal customers.
When we last spoke with the folks at THCServers, the team was feverishly building its own datacenter to satisfy a growing hunger for scalable hosting solutions in the market. What they didn’t anticipate was just how voracious the consumer appetite would be. Just a year and a half after completing construction on its datacenter, the demand for hosting continues to soar — so quickly, in fact, that the company is already running low on server rack space.
“We didn’t expect it,” THCServers’s Eliana Florica said, describing the realization as a “BOOM” moment. “We can hardly keep up with the orders. It was actually quite a nice surprise.”
Through open lines of communication and a dedication to quality, THCServers has built trust and credibility with customers, resulting in an ever-expanding referral network.
And, if word-of-mouth marketing is what got THCServers into its current happy predicament, the company’s next-level customer engagement will undoubtedly keep that momentum going.
Today, the team of self-proclaimed geeks is catering to customers by offering fast, quality services with high uptime at budget-friendly prices. Now featuring competitively priced dedicated servers and an increased focus on web design, the company’s family-like approach and commitment to nurturing customer relationships will ensure its growth well into the future.
Dedicated Servers Focused on Control, Performance, and Security
According to Eliana, demand for the company’s new dedicated servers continues to spike.
“This is big for us,” she said. “Our customers are buying our dedicated servers in large numbers.”
It’s easy to see why. For a very budget-friendly monthly premium, customers can run their web applications on a high-performance dedicated server, ideal for sites with heavy traffic or CPU-hogging applications.
And, while product affordability serves as a key differentiator — with prices well below the competition and no hidden costs in renewal fees — the company places an equally strong emphasis on quality. The dedicated infrastructure offered by THCServers is fully customizable with SSH and root access. As a bonus, everything can be managed and orchestrated through the company’s control panel, which features up-to-date versions of WHM/cPanel and Plesk.
Eliana told us that businesses using THCServers’s dedicated hosting services enjoy a reliable connection with unmetered bandwidth and receive one free IP with each server deployment. Customers can choose between 19 operating systems, including various Linux and Windows versions — all of which include risk-free RAID storage.
Fast, Quality Services and High Uptime at Budget-Friendly Prices
Of course, the new dedicated server solutions are just the tip of the iceberg at THCServers. The company’s more than 15,000 clients also leverage its shared, reseller, and VPS hosting options; as well as domain registration, SSL certificates, website design, and SEO services.
All hosting options are easy on the wallet without sacrificing quality. THCServers boasts super-fast page load times and an impressive 99.99% uptime guarantee. And security is built in with protection against DDoS attacks and other threats. According to Eliana, all these perks point back to the host’s main mission to deliver optimal hosting environments and to constantly look for areas to improve its product.
To further optimize the customer experience, THCServers is now helping businesses become more profitable by increasing their site traffic and visibility in search engines. The company’s SEO packages are multifaceted and include content creation, publishing, and social media services, among many other solutions. As a result, Eliana told us customers have seen a 291% increase in organic traffic in just one quarter after employing the service.
In addition to SEO, Eliana said the company recently expanded its staff to help clients achieve their business goals in the area of custom design. The design process at THCServers follows six steps, including vision development, content gathering, the design process, coding, the website’s launch, and free monthly updates. To date, the company has spent more than 32,500 hours designing and coding 752 websites for almost 700 customers.
All Hands on Deck: A Family-Like Approach Zeroes In on the Customer
THCServers — a close-knit team of 16 web hosting experts, administrators, developers, and designers — goes to great lengths to keep customers in all areas of the business happy.
“We can keep the prices affordable because our company is like a family,” Eliana said. “We all lend a hand when it’s needed. If someone in the support department can do something related to sales, they don’t pass it on. They do it themselves.”
Eliana herself wears many hats for the company, helping with support, live chat, the ticket system, sales, marketing, and even serving as a stand-in CEO when needed. Her favorite task is anything involving customer interaction.
“I enjoy talking to people,” she said. “I enjoy listening to their problems and I’m very pleased when I solve them. It makes my whole day brighter.”
That devotion to problem-solving is universal among the staff, which never rests until their customers are happy — even when the problem isn’t quite within the scope of the contract.
“Our live chat support is very helpful; we try our best to help in any way that we can,” Eliana said. “It’s not like we hire someone, and he’s employed eight hours a day and then leaves. No, if we have an issue, we can stay over eight hours.”
According to Eliana, this is another area where THCServers differentiates itself from the competition. And, as anyone with any experience in the hosting industry can attest, providing personalized support is a game changer.
“You go to a hosting company, install your website, a plug-in doesn’t work and you ask them about it, and they say ‘OK, this is not hosting-related, and we can’t help you.’ We do the opposite,” Eliana said. “In the end, everything works out; they’re happy and we’re happy.”
Keeping an Ear to the Ground Through Hands-on Support
In addition to 24/7 customer support, THCServers has made it a goal to really listen to clients, building an open channel of communication that ultimately drives growth. The company strives to take any and all client feedback into consideration and, if possible, alter its business model accordingly.
“We monitor them — we ask them, ‘What do you need; where can we improve?’ And they always reply,” Eliana said. “They’re very open.”
For example, the company recently changed its accepted methods of payment based on customer requests to use virtual currency.
“That’s a plus for us because not many hosting companies accept Bitcoin,” Eliana said.
And it’s a huge benefit to customers. According to the company’s blog, the currency provides a safe alternative when performing transactions on the web.
The team also relies on customer input when developing updates to existing products or brainstorming the launch of new ones.
“If several customers ask for one thing, we’ll research it,” Eliana said.
The company even keeps a database of clients’ requests and contact information. If and when a request is fulfilled, THCServers will personally reach out to that client to announce its availability.
No matter how large THCServers grows, Eliana said customer satisfaction will remain its number one priority.
“We don’t want our clients to ever feel discouraged and think, ‘Now they’ve expanded; they’re going to increase the prices, and the quality won’t stay the same.’” Eliana said. “On the contrary, our quality is the same — even better, in fact — because we’ve extended our team.”