TL; DR: EasySend’s digital experience platform helps businesses engage customers, gather data, and drive revenue growth without requiring any coding knowledge. The tool is an essential weapon in any digital transformation arsenal, allowing businesses to foster positive customer experiences hosted in the cloud. With plans to expand globally and through broadened verticals, EasySend’s ultimate goal is to make receiving and processing paperwork-based forms a simpler and more enjoyable process for everyone.
Few things raise blood pressure like staring at a clipboard full of forms in a doctor’s waiting room. Worse yet? Doing the same thing in a bank or insurance office.
Before we know it, such predicaments will become a thing of the past. Solutions like EasySend are making the task of transforming paperwork-based processes so effortless for the financial services and insurance industries that it doesn’t even require coding skills.
“Customer data collection is often managed with primitive digital tools, such as PDFs, or even paper forms that require extensive manual data entry and processing,” said Tal Daskal, CEO and Co-Founder of EasySend. “These outdated methods result in out-of-control operational costs, high error rates, and a subpar customer experience.
To avoid lost revenue opportunities, Tal said enterprises must digitize their forms as soon as possible, turning unavoidable paperwork into a responsive digital journey.
“Yet, coding and maintaining customer data collection forms at the enterprise scale is a challenge that most IT departments are still failing to resolve,” Tal said. “That’s why my partners, Omer Shirazi and Eran Shirazi, and I co-founded EasySend with the vision of transforming the way insurers interact with their customers.”
The Software-as-a-Service (SaaS) company, based in Tel Aviv, New York City, and EMEA, has been helping to optimize customer experiences in the financial services and insurance industries since 2016.
Today, EasySend serves as an essential an essential, no-code hosted platform for building a digital culture of data collection and customer engagement that ultimately impacts the bottom line.
Optimize the Customer Journey & Impact the Bottom Line
Tal told us that he and his co-founders, Omer Shirazi and Eran Shirazi, knew the complications that paperwork and manual processes create from experience at their previous insurance careers. They also knew there was no adequate solution available for purchase.
“EasySend is the only no-code solution on the market built specifically to address the issue of customer data collection in the financial services and insurance industries,” Tal said. “Our focus is on building optimized digital journeys that impact the bottom line, not simply digitizing existing manual solutions.”
He said his favorite aspect of the company is the people who made, and continue to make, EasySend what it is today.
“We have a team of excellent, driven individuals who contribute to our dynamic corporate culture,” Tal said. “With an aligned mission in mind, the EasySend team strives to revolutionize the way insurance companies and financial services providers communicate with their customers. Our priority to provide the best customer experience makes us stand out remarkably.”
EasySend is a comprehensive solution to all customer-facing challenges. The no-code platform, which is conveniently hosted in the cloud, transforms the way insurers and financial services providers communicate with their customers from the ground up. The result is true digital transformation and agility in a traditionally slow-moving space.
An Essential, Cloud-Hosted Digital Transformation Tool
There’s been a lot of attention over the past decade given to digital transformation — or integrating modern tech tools into the heart of a business — and its ability to pump up innovation.
The process typically involves a transfer from legacy systems to the cloud to stay current and competitive. In these cases, EasySend provides clear benefits to insurance companies, banks, and financial service providers on the way to a digital future.
“We envision EasySend as a go-to tool to manage digital transformation at scale, providing full visibility, transparency, and optimization to the enterprise,” Tal said. “With EasySend, businesses improve the customer experience of the user, significantly reduce development time and operational costs, and are assured a fast time to market and revenue growth.”
EasySend uses artificial intelligence and machine learning to help companies develop digital products faster and improve customer experience at significantly lower costs. The platform also provides real-time insights into customer interactions, making it easy to quickly optimize processes.
Ultimately, EasySend’s mission is to instill a digital culture in organizations from the ground up, covering everything from internal processes to external, customer-facing ones. To do so, Tal said it’s important for the company to maintain the organizational culture of a young startup hungry for entrepreneurial success.
“EasySend is truly an amazing company with an amazing culture and mission,” he said. “This is what makes us stand out the most.”
Fostering Digital Culture on a Global Scale
In terms of internal development, Tal told us staying up to date with today’s evolving digital world is crucial.
“EasySend is constantly on the lookout for the up-and-coming digital trends,” he said. “The coronavirus caused demand for remote customer support to reach an all-time high. In our current environment, enterprises are being forced to go from having no digital customer support solution to migrating everything online with a self-service option. There’s an urgency we’ve never seen before.”
Fortunately, EasySend’s cloud-hosted platform digitizes processes and improves self-service features for an enhanced customer experience.
In addition to monitoring trends, Tal told us EasySend values customer feedback tremendously.
“Our customer support team works endlessly to maintain our customer and partner relationships,” Tal said. “Whether through our EasySend Academy or various other customer portals, we make our customers’ expectations the ultimate priority.”
Moving forward, EasySend is actively expanding operations in the United States, EMEA, and APAC. The company already serves more than 40 enterprise customers across the globe, including Petplan and Nurnberger Versicherung. Partners include SAP, Amdocs, KPMG, Capgemini, and Deloitte.
“We currently have offices in Israel, New York City, and Germany,” he said. “We plan to broaden our verticals to include government, telecom, medicine, and more.”
In September, EasySend announced that it raised $16 million in total funding. The investment, which follows an $11 million Series A round led by Hanaco with participation from Intel Capital, will empower the company to double its staff, optimize product development, and expand its customer base.
Furthermore, in October, EasySend attended ITC Global’s virtual insurance conference, which served to connect insurance innovators worldwide.
“We were sponsors of the event and even had a company booth, where we welcomed one-on-one meetings with insurance executives,” Tal told us.
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