|Features||4.6 / 5.0|
|Ease of Use||4.8 / 5.0|
|Pricing||4.7 / 5.0|
|Reliability & Support||4.9 / 5.0|
A beacon of flexibility, SingleHop allows public cloud customers to specify the amount of storage, bandwidth, and memory, in addition to the number of processing cores and which operating system they want. Regardless of hosting architecture, however, SingleHop gives users state-of-the-art tools that simplify account and infrastructure management. The LEAP control panel provides on-demand deployment and a real-time service report, while AI automates and streamlines the management, monitoring, and updating of servers and operating systems. All SingleHop solutions are geared toward IT efficiency and usability.
With so many options and custom configurations, potential customers might have a hard time finding an estimated price for services without talking to a SingleHop sales associate. We appreciate the flexibility, of course, but wish figures were more readily available.
With the company's public cloud hosting plan, customers can be billed hourly for only the computing resources used or receive discounted rates for selecting a monthly billing cycle. Monthly prices range from roughly $45 to $800 per month, depending on the operating system, number of CPU cores, and amount of memory and bandwidth you desire.
SingleHop prices are understandably higher than many mainstream, mass-market hosting providers, but customers will be hard-pressed to find companies that offer a higher level of managed services, security, and innovative tools.
Most SingleHop services qualify for a dedicated support team, which includes an account manager, along with technical support and a billing department representative. Extended support teams also comprise system administrators, developers, and someone with the datacenter operations team. Access to knowledgeable experts is key, and we like that SingleHop goes a step further by adding the comfort of familiarity.
Support is never outsourced. Certified technicians and engineers are available around the clock, and a senior staff member will contact you in less than 90 minutes if the issue requires advanced attention. Support tickets will be answered within an hour and be updated at least every two hours.
Although you can call SingleHop support with a local, toll-free phone number in 12 countries, the LEAP control panel often enters support tickets into the queue faster. We'd like to see support delivered via chat, but SingleHop does include the functionality for sales and general inquiries.
Perhaps what we love most about SingleHop's Service First Support, however, is the operational transparency. Not only does the company publish all critical network, system, and cloud service data, but SingleHop tracks performance against SLA guarantees, including 100% power and network uptime. If the company does not deliver, customers simply have to click a button to receive an account credit.
SingleHop liberates businesses and IT teams by freeing them from both complex and mundane infrastructure management tasks. With a platform built on automation, transparency, and support, the company excels at all flavors of cloud and dedicated hosting. Customers can rely on full-service, white-glove managed services for security, backups, disaster recovery, compliance, or DDoS mitigation regardless of server configuration or location. By creating one-of-a-kind management portals, such as LEAP and AI, SingleHop simplifies and automates infrastructure deployment and software updates. Coupled with an industry-leading SLA and unheard-of accountability, SingleHop is a strong, secure option for growing businesses that can afford to invest in top-notch service.
Overall Rating4.8 / 5.0