|Features||4.8 / 5.0|
|Ease of Use||4.7 / 5.0|
|Pricing||4.6 / 5.0|
|Reliability & Support||4.7 / 5.0|
|Customer Reviews||5 reviews|
A Small Orange has taken all the necessary steps to make your hosting setup process simple. Shared hosting users can activate their free Weebly website builder or install their choice of blogging or eCommerce application (e.g., WordPress, Drupal, or Magento) with one click via Softaculous auto-installer. More advanced users will also appreciate the root and SSH access for manipulating their server(s). You can manage it all easily and efficiently with the extremely popular hosting control panel: cPanel — the license for which is included in all A Small Orange hosting packages.
A Small Orange pricing is pretty fair, with emphasis placed on the value of the technology and support you are getting in exchange for your monthly bill. A juicy perk to signing up for one of the qualifying yearly plans is free hosting for the first two months! You'll also get a free .COM domain name to host your new website on. Participating plans include all annual VPS and dedicated plans, as well as all annual shared plans with the exception of the "Tiny" plan.
"We're priced pretty well," Zach commented. "We don't offer unlimited this and unlimited that and it's on purpose. You get what you pay for and most people are pretty satisfied with that." A Small Orange doesn't claim to give you the world and then underdeliver on the expectations of the customer. You can choose a plan that caters to your specific hosting needs, and seamlessly scale as necessary. They do, however, offer a hefty amount of free email features: webmail access, IMAP and POP3 support, auto-responders, SPAM and virus filters, and unlimited accounts. With A Small Orange, cPanel licenses come standard as well. That's a lot of bang for not necessarily a lot of bucks.
A Small Orange boasts a 99.9% rate as their uptime guarantee, which isn't a lofty promise in the hosting world; however, for most run-of-the-mill hosting customers, 99.9% uptime means their website is almost always live, and that's enough. A Small Orange hosting truly shines in the reliability arena with the company's performance-boosting technology choices. For example, they set up PHP-level caching tools in their templates, include NGINX web servers to deliver rapid content loading, and include industry-leading RAID SSDs on most plans.
Review by Donesh Laher from WhoIsHostingThis.com
By far I have used services of many hosting providers, but ASO is the best so far. Their resolution time is amazingly low... You ask them for any assistance and they will make sure that the correct thing is delivered to you. Their uptime is excellent, I have never faced any downtime so far. They have all the latest cpanel plugins and also provide assistance in installing any of them or their modules. Overall experience is amazing.. A Small Orange Rocks.. bigtime.. Regards Donesh Laher
Review by Lance Nickel from WhoIsHostingThis.com
I moved from GoDaddy to ASO a few months ago. I haven't had any problems like some of the previous reviewers--fortunately. I have contacted both the tech support for trying to figure out how to get my domain moved to them and bill support to figure out the monthly charges. Both of the employees provided a high level of service that I didn't get with GD. I have been very pleased so far with this service.
Review by Bob I. from WebHostingHero.com
I'm always surprised that ASO isn't better known. They don't pump ad dollars into TV or web ads, I guess. I've been with them for over 5 years, and I have had nothing but awesome experiences with them. You could probably get something slightly cheaper, but their customer service is so incredible that I don't think it would be worth it. They do answer things almost immediately at any time, and they FIX THEM. They stay with you till it's take care of. I recommend them to everyone who asks.
Review by Cynthia Freyer from WhoIsHostingThis.com
I am only writing a review because I read the negative reviews and felt I had to share my experience. I have small clients on ASmallOrange shared servers and company and other larger sites on a server we manage at Linode. Quite frankly, we've had zero -- and I do mean zero -- issues with ASmallOrange. I use chat for support when needed and have always felt happy with quick response time and the quality of the help. We do speak geek so I wonder if that helps? Someone mentioned having a problem accessing the database. I don't know their skill level but good grief, it's easily accessed from the control panel. We do our own auto backups of all sites to local, which is our preference as it's critical. Down time has not been an issue at all. We're not employed by or having any other relationship to ASmallOrange -- so this is truly representative of my company's experience. We'd be gone in a flash if that had not been the case.
Review by Jessica from BestHostNews.com
One of the main things that really stands out to me when it comes to A Small Orange is the company’s incredible customer service. They always exceed my expectations. I have emailed their ASO support staff many times: when my server loaded slowly, to switch domains, when my site got a virus. Each time, the response from them was lightning-fast, and they told me how my issue could be fixed and offered to do it for me.
After our conversation with Matt, Ryan, and Zach, it seems the A Small Orange hosting family is bred to believe in putting the customer experience first. What goes into crafting the ideal customer experience isn't determined by guesswork, however, but through thorough vetting of ASmallOrange.com customer use-cases and needs. Whatever it takes — upgrading the hardware, building out template options specific to various operating systems, or investing more in customer support — A Small Orange will explore any opportunity to enhance the customer's hosting experience. "We’re really known for our technology, but we’re also really known for our support," Zach said. "Our product portfolio is based on the customer."
Overall Rating4.8 / 5.0