SiteGround "WordPress" Review & Hosting Rating (2017)

Working with WordPress is supposed to be easy — one of many reasons the software is unanimously deemed the most popular website management platform on the market. When I first started using WordPress, I wasn’t yet skilled at coding and needed the blissful simplicity of a WYSIWYG editor. As I familiarized myself with the interface and became more dev-savvy in general, I could do more interesting things with my WordPress sites.

Creating and publishing a website is one thing; keeping your site up and running with room to grow is another. A website’s ability to thrive is dependent on a high-quality web host. SiteGround is a robust option with appealing features, whether you’re plodding through your first site or blazing trails on your 100th.

One of just a few hosts that WordPress itself recommends, SiteGround has some of the best technical support in the industry. Whether you’re new to owning a website or you’re a no-nonsense, skilled developer, the SiteGround team brings its A game as far as customer experience – leaving you more time to create awesome websites.

SiteGround “WordPress” Hosting Review: 4.8 / 5.0 Rating

Founded in 2004 and based in Bulgaria, SiteGround has grown to be one of the most well-known hosts on the market. The provider currently supports more than 800,000 sites and is driven by creating in-house solutions and pursuing partnerships that benefit customers. In addition to crafting their own software to manage customer support, the company is also known for creating SuperCacher, a technology that boosts website performance. That attention to page load speed is especially important to WordPress users, as the platform’s complex codebase can often slow down the delivery of information.

Led by CEO Tenko Nikolov and Founder Ivo Tzenov, the SiteGround team has an eye for innovation. The company gives users a competitive edge — with an uptime rate that beats the industry standard, high-performance storage powered by solid-state drives, and security measures tailored specifically to WordPress. Read on to learn more about SiteGround’s specific feature sets, and don’t forget to check out our full review of SiteGround’s services for WordPress in the table below.

WORDPRESS RATING
★★★★★ 4.8/5.0
  • Officially endorsed by WordPress.org as a top host for WP
  • FREE WordPress transfer or site setup with 1-click install
  • Pre-installed Git, 3 caching levels, and FREE CDN
(read more)
Starting Price/Mo. $3.95
Money Back Guarantee 30 days
Disk Space 10 GB - 30 GB
Domain Name New or Transfer
WordPress Hosting Plans www.siteground.com/wordpress

Our Expert's SiteGround Review

Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel... read more +

Want a hassle-free, WordPress-compatible hosting service? SiteGround has thought of everything you need to get your site up and running. Starting with the essentials, users get free email accounts, site transfer, Cloudflare CDN, and cPanel license. Then they make it simple for you to start rolling out content by offering easy, single-click installs for popular CMSs, including WordPress.

Getting Started: SiteGround Shared Hosting & WordPress

With SiteGround's WordPress hosting, you'll find features you would normally only have access to with managed (more cost, less control, compared to shared) WordPress hosting services. "Our WordPress product has several distinct characteristics that make it attractive to the end user," Ivo told us.

Seamless Site Transfers & SiteGround's Downtime Prevention Mechanism

Users experience a seamless site transition with transferring conducted by SiteGround's WordPress experts, with a free template and template installation included as well. Sites experience no downtime during the transition, but that's no surprise given that SiteGround is reputed for an incredible 99.999% monthly uptime rate (99.996% annually!).

SiteGround's unique downtime prevention software monitors servers' statuses in real-time and resolves over 90 percent of server issues instantly and automatically. With most competitors, it can take an average of 5-20 minutes to detect, plus up to 20 minutes to react to and resolve issues.

WP Features: Autoupdates, 1-Click Staging, & Git Version Control

SiteGround's WordPress hosting also features autoupdates to the core and plugins, with WordPress caching built-in as well. Users can easily stage and deploy changes to their site, with SiteGround's single-click staging, and Git is available for version control. "Our customer feedback on these features has been extremely positive," Ivo said.

Tech Support: From Server Isolation to Online Tutorials

SiteGround's technical support and reliability is uncanny. In addition to downtime prevention, they've developed a server isolation system that prevents vulnerable servers from devastating entire networks; SiteGround was the first to innovate in such a way in the shared hosting space.

When their team of about 26 developers, designers, and DevOps gurus isn't writing and building premier solutions from scratch, or coming up with new tutorials and knowledge base articles for the SiteGround site, they're talking to customers directly.

Customer Support: 2 In-House Solutions

On the customer support side of things, SiteGround hits the ball out of the park. Two innovations contribute to their unbeatable customer service: their ticketing/help desk and chat system. Both of these user-focused software solutions were custom-built in-house.

1. Support Ticketing System

The ticketing system they designed uses an algorithm to select appropriate tech ops team members for specified jobs. Users can submit support ticket requests under an array of categories and can expect a reply in 10 minutes or less (usually less). The algorithm calculates based on skill level and specialty, assigning the most appropriately qualified developer to each job in the queue.

2. Chat System Portal

The custom chat system harnesses the relationships built in previous chat scenarios by allowing users to select team members they've previously worked with, rather than waiting on the next available agent. Customers can also preview profiles and rate representatives based on their experiences.

Tenko and Ivo took us through an impromptu demo of the chat system, revealing both the ease of use of the product and the genuine helpfulness and responsiveness of their Support Team members, who had no idea who they were chatting with at the time.

Conclusion: We Welcome SiteGround as a WordPress Host

From in-house solutions on the technical side to warm and unwavering support from a customer service angle, SiteGround has crafted a complete package for any hosting need. For WordPress-specific hosting, they offer popular perks that you wouldn't necessarily get with other shared hosting providers. Get started with all of the awesome freebies, enjoy their helpful and polite team, and prepare to be blown away by SiteGround's commitment to building hosting solutions intended to make your web experience easier than ever.

collapse info -

See WordPress hosting alternatives »

SiteGround “Managed WordPress” Hosting Review: 4.8 / 5.0 Rating

Luckily for customers, all of SiteGround’s WordPress hosting plans include managed services, which means the company will take care of updating and securing the hardware behind your website. SiteGround’s managed WordPress hosting covers performance-minded tools and configurations, as well as security procedures such as automatic updates and backups.

Top-notch security is a primary concern for WordPress users, and SiteGround takes this seriously. The company pays careful attention to WordPress-specific vulnerabilities and implements customized firewall rules as needed. Daily backups and seamless platform and plugin updates enable your site to withstand and recover from common WordPress errors.

MANAGED WORDPRESS RATING
★★★★★ 4.8/5.0
  • Managed services for all WordPress plans
  • In-house-built technologies for speed and support
  • WordPress kept up to date with automatic backups
(read more)
Starting Price/Mo. $3.95
Money Back Guarantee 30 days
Disk Space 10 GB - 30 GB
Domain Name New or Transfer
Managed WordPress Hosting Plans www.siteground.com/managed-wp

Our Expert's SiteGround Review

The SiteGround team touts fully managed services across all hosting plans, including WordPress. They cater their managed WordPress plans to customers in search of speed, performance, scalability, and support. With automatic backups taken regularly and a... read more + The SiteGround team touts fully managed services across all hosting plans, including WordPress. They cater their managed WordPress plans to customers in search of speed, performance, scalability, and support. With automatic backups taken regularly and a staging area that lets you easily test out changes before they’re live on your site, SiteGround has you taken care of… collapse info -

See managed WordPress hosting alternatives »

SiteGround’s WordPress “Features” Rating: 4.9 / 5.0

There are plenty of features to rave about in all three of SiteGround’s WordPress hosting plans. All packages come with 24/7 support, free email accounts, app installs, backups, and unmetered traffic. The inclusion of cPanel and SSH access simplifies site management and security maintenance, and the broad array of WordPress tools – including one-click installations, auto-updates, and command line management – streamlines site development.

Higher priced (but still reasonable) shared hosting plans for WordPress include additional features that are ideal for advanced developers working on larger and multiple sites. For example, the GrowBig and GoGeek plans have priority technical support, free backup restores, and access to SiteGround’s exclusive SuperCacher technology, which makes sites load faster. On the GoGeek plan, WordPress staging and pre-installed Git enhance the experience for WordPress developers.

From the company’s naming convention to their feature sets, SiteGround WordPress plans emphasize growth potential.

The StartUp, GrowBig, and GoGeek plans are suitable for sites that have 10,000, 25,000, and 100,000 monthly visits, respectively. If you have large, high-traffic sites and you’re looking for more robust web hosting, SiteGround’s cloud hosting and dedicated server plans have much to offer site owners who need more space, support, and security.

SiteGround’s WordPress “Performance” Rating: 4.8 / 5.0

There’s no need to worry about slow site loading times with SiteGround. Slow servers are a major cause of users abandoning websites and can affect your bottom line. The servers at SiteGround are fast and responsive, ensuring that the people who access your site won’t leave early because the site loading is testing their patience. In addition to the WordPress-friendly solid-state drives and SuperCacher, SiteGround uses the NGINX web server and supports PHP7 and HTTP/2 to further increase performance. Additionally, all plans come with the Cloudflare content delivery network, which helps deliver your content around the world in a fraction of the time.

SiteGround’s platform is built on Linux containers, giving stable web performance even when traffic to a given site is high. That means your site can support more users without slowing load times. SiteGround also boasts an efficient backup system that uses minimal resources for quick restoring. Keeping your site running as smoothly as possible gives your users a seamless experience that will keep them engaged with your content.

SiteGround’s WordPress “Pricing” Rating: 4.8 / 5.0

A moderately priced web host with options for sites large and small, SiteGround offers plans that cater to both the beginning website owner and seasoned large-scale veterans. SiteGround offers three pricing options starting at $3.95. These price points of the company’s StartUp, GrowBig, and GoGeeks plans match up to some of the cheapest hosting plans available on the market.

The StartUp plan is a good place to begin if you only have one site and don’t expect to grow rapidly. It includes free email accounts, app installations, and SSD storage for extra secure data — all at a commpetitive monthly rate. Users selecting the GrowBig or GoGeek plans will benefit from bonus features such as a free SSL certificate for one year, WordPress staging environments, and site backup and restore functions. These plans are suited for businesses with multiple sites and other power users. All plans come with a 30-day money-back guarantee, a signal to customers that SiteGround believes in the value of its services.

SiteGround’s WordPress “Reliability” Rating: 5.0 / 5.0

One of the markers of a great web host is reliability. You simply don’t want to host with a company whose servers crash with any sort of frequency. This downtime is costly to business, with an average loss of $8,023 per minute in 2013. In terms of uptime (the percentage of time that the server is up and running), SiteGround exhibits stellar performance and consistency at 99.99% uptime and above.

With datacenters strategically placed around the globe, SiteGround sets customers’ websites up for performance success.

With high-performing software stationed on three continents, SiteGround promises datacenters that are supported by state-of-the-art systems and security. When you start a SiteGround account, you can choose the datacenter in which you’d like to host your site, depending on your geographic target audience. The Cloudflare content delivery network (CDN), which is a staple of all SiteGround plans, makes your site quickly and safely accessible worldwide.

WordPress Hosting with SiteGround: Our Likes & Dislikes

SiteGround has proven time and again to be one of the best choices for WordPress hosting. As with any host, there are some areas where SiteGround leads the pack and others where its services could be enhanced. Here are some of the key features of SiteGround that we considered in our overall assessment.

5 Pros

  1. Hands-on and self-service support: Around-the-clock support through tickets, live chat, and phone assistance gives SiteGround customers the help they need, when they need it. Additionally, the SiteGround website has a thorough knowledgebase with hundreds of articles on practically any topic its customers can think up.
  2. High-impact security: SiteGround implements a strong firewall that protects against attacks and monitors vulnerabilities in WordPress files and plugins. Any vulnerabilities that are detected are proactively dealt with on the server and file levels. The company’s account isolation technology secures other accounts on a shared server when one account is threatened.
  3. Free CDN and SSL: Upon becoming a SiteGround customer, you will benefit from the Cloudflare CDN and a free SSL certificate from Let’s Encrypt™, a well-known SSL solution for WordPress sites.
  4. Many eCommerce options: Customers can choose from 18 eCommerce applications to power an online store. WooCommerce is the common choice for WordPress users, but this level of customization ensures you can use a platform that best suits your needs.
  5. WordPress-Enhancing Tools: Once you’re up and ready to go with SiteGround’s auto-installer for WordPress, higher-end plans offer the auto-updater tool to keep your site secure, the SuperCacher tool to enhance site speed, and WordPress staging environments to test and deploy changes.

2 Cons

  1. Limited storage on low-priced plans: The maximum amount of space available on SiteGround’s shared hosting plans is only 30GB. Compared to other web hosting providers, the available storage is on the slim side. However, you can upgrade to cloud hosting or a dedicated server for more room.
  2. Hidden setup fee: If you pay month-to-month, SiteGround charges an extra setup fee of $14.95. To get the best deal, sign up to pay for 12 months at the advertised cost per month, or see current coupons available online.

The SiteGround Team Has Optimized the WordPress Experience

When you’re building a site, it’s a comfort to know that your host has your back. SiteGround is an ideal partner for making sure that your site is visible and accessible, with room to grow. Even websites with the humblest of beginnings can expand to accommodate tens of thousands of visitors per month. Whatever direction your site takes, SiteGround has the top-notch customer support and customizable options to keep your WordPress masterpiece thriving.

ABOUT THE AUTHOR
Jennifer Young

Jennifer Young is a specialist in educational technology with experience in web design and development. She also has 12 years of editorial experience writing for print and the web. Jennifer is passionate about covering topics related to web tools and technologies and enjoys learning about tech as much as she loves teaching it. She embraces the challenge of making web hosting accessible for every type of user and is delighted to share her knowledge with the HostingAdvice.com audience.