10 Best "Web Hosting Support" Reviews 2017 — Customer Service Hosts

Guide to the Best Web Hosting Support

The year was 1956 and famed naturalist David Attenborough was on a quest to capture the elusive Komodo dragon on film for the first time. Trekking through the wilds of Indonesia to grab a glimpse of the then rarely seen creature was an arduous task. But he ultimately succeeded and brought back the footage to a hero’s welcome. It must have been a feeling similar to finally reaching the evasive live customer service rep at the end of a seemingly impenetrable phone tree.

We’ve all been there at some point, hanging on the line or sending help tickets into the ether of an online support portal. Because of the vast scope of site owners it serves, the hosting industry has earned a reputation of offering less than stellar customer service. However, some hosts are changing the game when it comes to support. Here, we’ll take a look at the top 10 hosting providers that are leaders in customer care.

1. Best Web Hosting Support Overall

Prominent American business mogul Warren Buffett once said, “It takes 20 years to build a reputation and five minutes to ruin it.” And, in today’s digitally connected world, this has become more apparent than ever. News of poor service is much more likely to be delivered through word of mouth, and close to 60% of consumers will readily switch brands for a better customer experience. Our highest-billed customer service host, SiteGround, knows this, and it shows in its support model.

We’ve given SiteGround a reliability rating of 5.0 for its dedication to providing super-fast support that doesn’t keep you waiting. The host’s reps are available around the clock via chat or phone with a promise to instantly answer your questions. SiteGround also guarantees a reply to support tickets within 10 minutes. Read our comprehensive review below to learn everything SiteGround offers to keep its customers happy.

SiteGround.com

SiteGround review

Monthly Starting Price $3.95

  • FREE site transfer or new site setup with 1-click install
  • FREE automated daily backups, CDN, email, and SSL
  • 24/7 expert support with no wait time on phone or live chat
  • Recommended by WordPress as a top WordPress host
  • Ideal for business email hosting, with 99.9% uptime
  • Get started on SiteGround now.

BEST OVERALL
RATING

5.0
★★★★★

SiteGround: Our Expert's Review

Setup time: 6 minutes
Alexandra Leslie (HostingAdvice.com): With an impressive breadth of overall hosting services offered, SiteGround is a leading innovator in the hosting space — from custom software solutions to premier customer support. They offer the full range of web hosting features, including a free... Go to full review »
Money Back Guarantee Disk Space Domain Name Best Overall Hosting Plans
30 days 10 GB - 30 GB New or Transfer www.siteground.com

To ensure agents are always available, SiteGround overstaffs all shifts. This way someone’s always available to help. That, along with industry-leading hosting solutions, is why SiteGround tops our list.

2. Best Managed Hosting Support

Effective and efficient customer service is crucial for site owners employing any type of hosting service. But nowhere is this more important than in the managed hosting space. When you get down to the nuts and bolts, managed hosting is really all about support. Your server needs 24/7 monitoring to ensure mission-critical sites and apps are constantly running.

As a result, many recommend testing the response time of a provider before entering a long-term contract for managed hosting. The host below leads our list of the best managed hosting services. The company does more than just manage your servers. It is dedicated to making its team available to field questions immediately at any time of day and constantly monitors sites to guarantee they are running at peak performance. Take a look at our complete review below and see how this host can help you.

LiquidWeb.com

Liquid Web review

Monthly Starting Price $79.00

  • Choice of self-, semi-, or fully managed services
  • Enterprise-grade Intel hardware
  • Linux or Windows operating system
  • RAID SSD storage for added speed
  • 100% network uptime
  • Get started on Liquid Web now.

MANAGED
RATING

4.9
★★★★★

Liquid Web: Our Expert's Review

Setup time: 8 minutes
Alexandra Leslie (HostingAdvice.com): Liquid Web's strong suit is their managed dedicated server hosting. They own and operate three state-of-the-art datacenters in the US and have over 50 developers working tirelessly to build and maintain custom solutions for added performance and... Go to full review »
Money Back Guarantee Disk Space Domain Name Managed Hosting Plans
N/A 211 GB - 1,775 GB SSD New or Transfer www.liquidweb.com/managed

See more managed web hosts »

3. Best “Website Builder” Hosting Support

The importance of good website design and usability cannot be overstated. More than 35% of visitors will stop engaging with a site if the design is subpar, and consumers will give up after 60 seconds if they are unable to complete a transaction. That’s why it’s important for site owners without much coding knowledge or web design experience to turn to a host that couples an intuitive site builder with top-notch support.

The host below provides both. With an array of templates and an easy-to-use drag-and-drop editor, site owners can quickly get professional-grade sites up and running. Should you run into any issues with the design-build process, there’s an extensive online repository of KB articles at your disposal as well. Be sure to check out our comprehensive review below that delves into the services and support this provider delivers.

Wix.com

Wix review

Monthly Starting Price $5.00

  • No coding skills needed with drag-and-drop website builder
  • 100s of templates with industry-specific designs
  • Add features via the App Market
  • Build an eCommerce store easily
  • Build small sites on a budget
  • Get started on Wix now.

WEBSITE BUILDER
RATING

4.9
★★★★★

Wix: Our Expert's Review

Setup time: 4 minutes
Alexandra Leslie (HostingAdvice.com): Website building is where Wix shines. The thousands of templates, the intuitive editor, the industry-leading designs that cater to a variety of specific fields and use cases — all these facets represent a platform that excels at facilitating easy web design... Go to full review »
Money Back Guarantee Disk Space Domain Name Website Builder Hosting Plans
14 days 500 MB - 20 GB Transfer www.wix.com/site-builder

See more website builders »

4. Best Shared Hosting Support

Many modern companies are finding that offering an omnichannel approach to support is benefiting both customers and their businesses. It’s effective because it allows customers to choose where and how they get help and frees up support teams so they can tackle the more complex issues that can’t be solved through a self-help portal.

Our top-rated shared hosting recommendation recognizes this and has developed a multichannel support platform where customers can select how they’d like to communicate with the company. Site owners can contact the host through an online ticket system by chat, or via phone to have questions answered. The host also provides an immense knowledgebase that encourages self-service. Take a look at our full review below. If you’re in the market for an effective shared hosting plan and outstanding customer service, this may be the host for you.

Bluehost.com

Bluehost review

Monthly Starting Price $2.95

  • Known for high-performance, low-cost shared hosting
  • FREE website builder with 1,000s of templates
  • Endorsed by the WordPress.org team as a top WP host
  • FREE CDN accelerates your site’s page loading
  • Usually $7.99/month, but our visitors pay $2.95/month
  • Get started on Bluehost now.

SHARED
RATING

5.0
★★★★★

Bluehost: Our Expert's Review

Setup time: 4 minutes
Ryan Frankel (HostingAdvice.com): If you’re looking for an affordable host, Bluehost is a solid, reputable choice, but their low cost coupled with their supremacy in the shared hosting arena is what makes this provider such a value deal. The Bluehost name is listed toward the top of many of... Go to full review »
Money Back Guarantee Disk Space Domain Name Shared Hosting Plans
30 days Unlimited FREE (1 year) www.bluehost.com/shared

See more shared web hosts »

5. Best VPS Hosting Support

Another component some companies are adding to their omnichannel support strategies is online customer service communities. In fact, more than 60% of businesses that have employed the customer community approach note that the user-generated content lends more credibility to the brand than content created by employees.

Trust is incredibly important in the hosting space, as many site owners are leaving their livelihoods in the hands of their hosts. For businesses that have scaled out of the shared hosting environment, the VPS host below offers the power and performance a large site needs, and a multichannel support platform that includes a community component. Click on the complete review below to learn how this host can help you tackle the tricky questions that sometimes arise with VPS hosting.

InMotionHosting.com

InMotion review

Monthly Starting Price $19.99

  • 50% off the first month with added discounts the first year
  • Real-time redundancy powered by a cloud infrastructure
  • FREE cPanel/WHM licenses with enterprise-grade CentOS
  • FREE server management for patches and updates
  • FREE SSDs and SSL certificate for faster, secure hosting
  • Get started on InMotion now.

VPS
RATING

4.9
★★★★★

InMotion: Our Expert's Review

Setup time: 4 minutes
PJ Fancher (HostingAdvice.com): Boasting market-leading VPS hardware, slick management software, and free SSD drives and backups, InMotion offers the most attractive VPS plans you'll find anywhere.Each VPS plan comes with free SSD storage arranged in RAID 6, which is incredibly fast and... Go to full review »
Money Back Guarantee Disk Space Domain Name VPS Hosting Plans
90 days 75 GB - 260 GB SSD New or Transfer www.inmotionhosting.com/vps

See more VPS hosts »

6. Best Dedicated Hosting Support

Let’s say you’ve successfully built a far-reaching web presence and are attracting visitors to your site in droves. Congratulations! That was the goal. But, when sites scale, there are always growing pains and slowdowns that come with increased traffic and content — and these can sometimes work to undermine all your hard work.

Almost 80% of consumers say they’ll never return to a site that performs poorly, and half of web users abandon sites that fail to load within two seconds. Graduating to a dedicated server is normally the answer for sites that have outgrown shared hosting environments and are not a good fit for a VPS. And, if you’re going dedicated, you’re going to need a robust and reliable support network to ensure your site and business are meeting the growing demands of your customers. Next up is the top-rated dedicated server, featuring plans that come complete with 24/7 support and monitoring. Give the review below a read — your customers and your bottom line will thank you.

LiquidWeb.com

Liquid Web review

Monthly Starting Price $79.00

  • FREE incoming bandwidth and choice of operating system
  • Custom configurations with SSDs and instant provisioning
  • Auto-migrations, backups, and 24/7 Sonar Monitoring™
  • Storm® Block/Object Storage and Load Balancer Add-Ons
  • Our visitors pay $96.75/month! (usually $129/month)
  • Get started on Liquid Web now.

DEDICATED
RATING

4.9
★★★★★

Liquid Web: Our Expert's Review

Setup time: 8 minutes
Alexandra Leslie (HostingAdvice.com): Liquid Web's strong suit is their managed dedicated server hosting. They own and operate three state-of-the-art datacenters in the US and have over 50 developers working tirelessly to build and maintain custom solutions for added performance and... Go to full review »
Money Back Guarantee Disk Space Domain Name Dedicated Hosting Plans
N/A 211 GB - 1,775 GB SSD New or Transfer www.liquidweb.com/dedicated

See more dedicated server hosts »

7. Best WordPress Hosting Support

I don’t need to read your palm or consult my crystal ball to know you’re using WordPress. I’m just going to go ahead and predict you are, as the CMS powers almost 30% of the web — that’s more than 74 million websites! Using WordPress and its upward of 51,000 plugins can sometimes get a bit tricky.

But fret not. The host below has become a leader in the WordPress hosting space because of its web builder software that makes using the CMS more intuitive and its comprehensive support center. With this host, site owners can quickly get the answers they’re looking for through multiple channels, including chat, telephone, email, and community-based communication. Below is our complete review. Be sure to peruse it to see why so many WordPress users are partnering with this provider.

InMotionHosting.com

InMotion review

Monthly Starting Price $2.95

  • WordPress pre-installed
  • FREE SSL certificate and unlimited bandwidth
  • FREE domain, site transfers, and data backups
  • Host unlimited WordPress sites on one account
  • Choice of datacenter locations
  • Get started on InMotion now.

WORDPRESS
RATING

5.0
★★★★★

InMotion: Our Expert's Review

Setup time: 7 minutes
PJ Fancher (HostingAdvice.com): InMotion, long known for their shared hosting options, entered the WordPress space with a solid option built upon their reputation for great support and reliability. Costing a small premium over other budget-minded options, they do include some nice features... Go to full review »
Money Back Guarantee Disk Space Domain Name WordPress Hosting Plans
90 days Unlimited FREE (1 year) www.inmotionhosting.com/wordpress

See more WordPress hosting Plans »

8. Best Joomla Hosting Support

Placing second behind WordPress in popularity, Joomla’s open-source CMS is used by corporations, publishers, government organizations, and businesses around the world to power their online properties. Though Joomla was developed to be easy to set up, it’s always a good bet to team up with a host that offers one-click installations and support for the CMS.

The host below not only provides automatic updates to the Joomla Core, it also offers some of the fastest support response times in the industry. The tutorials and webinars in the provider’s knowledgebase have become one of the most useful self-help hosting resources on the web. And its support team prides itself on its focus on customer care. The review below is a great read. Give it the once-over and learn how partnering with this host can benefit your business.

SiteGround.com

SiteGround review

Monthly Starting Price $3.95

  • Official hosting partner of the Joomla project
  • FREE Joomla site transfer or setup with 1-click install
  • Amazing speed and security features
  • Complimentary staging area for your Joomla site
  • Auto-updates to the Joomla Core and plugins
  • Get started on SiteGround now.

JOOMLA
RATING

5.0
★★★★★

SiteGround: Our Expert's Review

Setup time: 6 minutes
Alexandra Leslie (HostingAdvice.com): SiteGround’s Joomla web hosting services cater to speed- and security-minded site owners. The team gets you up and running quickly, then monitors your site 24/7 to prevent downtime. With a free staging area, you can test out changes to your Joomla... Go to full review »
Money Back Guarantee Disk Space Domain Name Joomla Hosting Plans
30 days 10 GB - 30 GB New or Transfer www.siteground.com/joomla

See more Joomla hosting plans »

9. Best Drupal Hosting Support

The numbers are in, and they tell us open-source software is here to stay. An astounding 78% of businesses are now running their companies on open-source solutions. And another leader in the open-source CMS space, Drupal, is quickly gaining traction in the market.

This rising popularity is largely due to its foundational principles of collaboration and innovation — and the fact that it will always be offered at no cost. Though the platform was built to make content creation simple, situations commonly arise that require the help of an expert. The host below employs a team of Drupal authorities who can help you with the most complex technical questions on the CMS. Read our take below to see all the perks that come with this host’s Drupal packages.

SiteGround.com

SiteGround review

Monthly Starting Price $3.95

  • Premium Drupal hosting with simple setup
  • FREE site transfer and 1-click Drupal installs
  • Drupal-specific tools for working with code and themes
  • 24/7 uptime monitoring and daily backups
  • Drupal SuperCacher available for added speed
  • Get started on SiteGround now.

DRUPAL
RATING

5.0
★★★★★

SiteGround: Our Expert's Review

Setup time: 6 minutes
Alexandra Leslie (HostingAdvice.com): SiteGround touts premium-level Drupal hosting — complete with expert monitoring, performance-boosters, and command line tools — for an ultra-affordable price. Their esteemed professionals work non-stop to keep your Drupal project online, loading quickly,... Go to full review »
Money Back Guarantee Disk Space Domain Name Drupal Hosting Plans
30 days 10 GB - 30 GB New or Transfer www.siteground.com/drupal

See more Drupal hosting plans »

10. Best Magento Hosting Support

More than 50% of consumers prefer to shop online, and 96% of people have purchased goods over the internet at one time or another. As a result, businesses around the world are lining up to secure a piece of the eCommerce pie. And more than 250,000 of them are doing so with the help of Magento.

The scalable eCommerce platform is effective; however, there is a steep learning curve requiring time to grasp all of Magento’s tricks. The provider below offers hosting plans specifically tailored to Magento and a team of specialists proficient in the platform’s intricacies. If you want to learn how to expand your online business and get the best out of Magento’s software, read our review below. You’ll find this host’s support and services to be top of the line.

SiteGround.com

SiteGround review

Monthly Starting Price $3.95

  • Magento-optimized server with 1-click Magento install
  • FREE CDN with Railgun for top-notch performance
  • SSD drives are standard across all plans
  • Account isolation on servers protects your Magento store
  • Easy Magento version control with Git
  • Get started on SiteGround now.

MAGENTO
RATING

5.0
★★★★★

SiteGround: Our Expert's Review

Setup time: 6 minutes
Alexandra Leslie (HostingAdvice.com): With a free Magento 2 installation, server-level security patches and optimization, and Git integration, SiteGround sets the bar high for Magento hosting services. If you choose to host your online store on their servers, your account will be isolated, putting... Go to full review »
Money Back Guarantee Disk Space Domain Name Magento Hosting Plans
30 days 10 GB - 30 GB New or Transfer www.siteground.com/magento

See more Magento hosting plans »

We’ve Experienced Great Customer Support From Top Hosts Personally

While none of us have had the opportunity to track down Komodo dragons in Indonesia, all members of the HostingAdvice team have had experience navigating the phone trees of various hosts to find the sometimes elusive customer service rep. The hosts presented here represent the best the industry has to offer in terms of support.

Collage of customer service reps and graphic depicting the flow of customer support

When it comes to choosing a host for your business’s site, it’s essential to research the efficacy of its support network.

To avoid getting bogged down in the swamp of ignored support tickets and unanswered phone calls, sign up for one of our top-rated hosting plans today. These hosts get our highest recommendation, and I promise you’ll be in good hands.

Sean Garrity

Questions or Comments? Ask Sean!

Ask a question and Sean will respond to you. We strive to provide the best advice on the net and we are here to help you in any way we can.